TINA SMITH

**** ********** ****, ****** ****, Arkansas 72210

cell phone 501-***-****

Email:adyx99@r.postjobfree.com

Goal: To work in the clerical, customer service or law field. Skills

Limited Spanish- can read, understand and speak; Limited experience with PBX phone system; experience in Word for Windows, WordPerfect, PowerPoint, Excel, Print shop; Experience in scanning documents and creating Word documents from the scanned information; create a finished bound product of requested materials; Beginner level skills in Tabs3, and Abacus; Translate books onto CD for specially challenged children. Some medical terminology coursework. Experience in Avaya, Outlook, Pidgin, Jabber, Skype Chat, Mattermost

(Bank of America), Lexis Nexis, Global Protect, Ping ID, Authenticator App, Six Sigma White Belt, Former Health Insurance Agent.

Education

Pulaski Tech (Online) North Little Rock, Arkansas 08/06 to May 2010 Associate Applied Science Degree Paralegal Studies December 2009 Member of Phi Beta Lambda Legal Secretary Technical Certificate December 2009 Arkansas Twisters Intern March 2009 to May 2009

University of Arkansas at Little Rock Associate Degree Law Enforcement May 2019 Bachelor’s Degree Criminal Justice May 2019

Employment

Teletech 2402 Wildwood Avenue, Sherwood, Arkansas

Received Health Insurance Life License September 2015 -March 26th National Producer # 17718724 (inactive)

Worked on United Health Care program as a Licensed Health Insurance agent TTEC@home Englewood, Colorado 1-800-***-**** 2017-July 21, 202 Blue Cross Blue Shield CSR- Assisted customer with all levels of service that pertained to health insurance; Assisted with getting customers to the correct agent to change insurance due to change in medical circumstances, Assisted in making appointment for customers and coordinating transportation when necessary. Bank of America Prepaid- Customer Service, Fraud, Risk- currently Assist customers with debit cards associated with Unemployment, Disability, and Child Support Assist customers with all levels of service. Review transactions, update information, PIN resets, High Risk Verification when necessary. Unblock cards, reorder cards when necessary. Walmart 400 Bryant Avenue, Bryant, Arkansas 72022 501-***-**** Cashier-Assist customers, cashiers, management with customer service details July 2015- 2017 FIS, 4001 North Rodney Parham, Little Rock AR 72212 501-***-**** 10\2010-08\2012 Contact Center Associate 1 - Assist customers in all manner of credit card management as directed by defined service level. Process payments; maintain current address and contact information, assist with billing inquiries and all process lost and stolen credit cards. Best Aux 9 Time in ABAY, began as a temporary contract with Skills Unlimited formerly known as Remedy Employment Agency.

Skills Unlimited, 10802 Executive Center Drive, Little Rock, AR 72211 501-***-**** 10\2010-02\2011 Assist customers in all manner of credit card management as directed by defined service level. Process payments; maintain current address and contact information, assist with billing inquiries and all process lost and stolen credit cards. Superior Protection Services, (Professional Protection Services) 4039 E. Kiehl Avenue, Sherwood, Arkansas 72120- 3514 501-***-**** 10/05 to 8/2009

Security Guard-Regulated access of visitors, made sure visitors signed in/out maintained security system, and ensured that all access doors were locked.

Wal-Mart, 13900 Cantrell Road, Little Rock 72223 501-***-****, 2000 John Harden Drive, Jacksonville AR 72076 501-***-**** 08/08 to 12/11

Customer Service Supervisor\Cashier- Assist customers, cashiers, management with customer service details Assist customers with select cuts of meats. Also assist customers in totaling orders. Assist customers with questions pertaining to tires, oil changes, and automotive products, assist customers with purchasing hunting/fishing licenses and ammunition. Assist customers with mixing paint colors, making keys and cutting fabric, repair registers and inventory preparation

ICT Group, Conway, 500 Amity Road, Conway, Arkansas 72032 501-***-**** 02/2005 to 08/08 Telephone Sales Rep- Sold lines of credit to businesses, met monthly sales goals for the months of March to present, and received awards for each month. Named Employee of the Month for July 2005, Named Most Valuable Employee for August 2005. Assist customers with multiple levels of mortgage customer service, assist customers with all levels of credit card customer service

East End School District, 114 Panther Drive, Bigelow, Arkansas 501-***-**** 08/00 to 02/05 Substitute Teacher/Program Coordinator-Filled for absent personnel, entered benchmarks and frameworks, answered phones, took messages, created forms for necessary school information, Created and managed student information, worked in library with Follett Program, responsible for all aspects of the Labels for Education Program and Boxtops for Education Program

Wye Mountain Baptist Church,36006 Hwy 300, Bigelow, Arkansas 501-***-**** 10\1995- 01\2005 Church Clerk- Transcribed minutes from written form to typed form, created and maintained Membership Directory/ Calendar of Events, created study materials, transcribed study material/update as necessary, created forms for necessary functions for office and personnel