Customer Service Accounts Receivable
Resume:
Kelly L Allen
Apt ****
Atlanta, GA 30318
Summary of Qualification:
●SAP FICO, SAP Functional Testing,Accounts Payable, Cash Applications, Invoice
●Processing, Credit & Collections Analyst, Accounts Receivable, Vendor Maintenance,
●Bill Reconciliation, Customer Service skills, HR Employment Specialist skills, Data
●Entry, 10-key data entry with high accuracy and Typing 65 wpm.
Education:
Pinellas Park High School –Largo FL
Graduated Class of 2002- High School Diploma
Professional Experience:
Tech Providers/Avanos Medical (Temp), Remote- Alpharetta Oct 2022- Present
Order Settlement Administrator
●Research and resolve invoice/payment settlement disconnects, past due invoices,
●deductions, on account cash, etc., to ensure working capital objectives are met.
●Process credits for product returns, shortage and damages, pricing discrepancies,
●freight, and tax.
●Held order management.
●Manage billing support inquiries, rebilling & invoice exceptions.
●Assist with the management of the telephone queue and general inbox which would
●include, but is not limited to, inquiries from customers, customer service, sales, etc.
●Monitor customer account activity so that negative trends in performance are
●recognized and addressed with customer and business management.
●Support SalesForce.com activities, portal payments and case management.
●Continually evaluate the processes and systems utilized and prepare well researched
●recommendations for enhancements.
●Collection of past due invoices primarily through phone calls
Collabera/Bank of America (Temp), Remote- Atlanta
Audit Analyst Aug 2021- Sept 2022
●debits/ credits, financial entries, having to unwind some things that are booked wrong and resolving differences.
●Specifically resolving General Ledger accounting issues
Infosys LTD, Dallas, Tampa, Atlanta Apr 2018 - May 2020
SAP Financial Consultant
●Using Analytical and Communication skills to solve helpdesk tickets for SAP system
●SAP Functional Testing in various projects for clients.
●Working in SAP FICO on support tickets with client PriceWaterHouseCoopers.
●Creating requirement specifications based on Architecture/Design /Detailing of Processes.
●Development/ Configuration/solutions evaluation and deployment.
●Creating requirement specifications based on internal/External consulting, documenting and reviewing Architecture/Design /Detailing of Processes.
The Lucas Group - Atlanta, GA Mar 2017 - Apr 2018
Billing & Accounts Receivable Analyst
●Prepare, analyze and manage all invoices sent to customers.
●Manage the status of accounts and balances and identify inconsistencies.
●Issue and post bills, receipts and invoices.
●Check the validity of debit accounts.
●Update accounts receivable database with new accounts or missed payments.
●Ensure all clients remain informed on their outstanding debts and deadlines.
●Provide solutions to any relative problems of clients.
●Write thorough reports on billing activity with clear and reliable data.
●Working in Gus, Caesar, Aurora and Ariba (Sap).
●Working with client Rubicon on processing rebates to clients using Accounts Payable processes.
Collabera/ABB Software Enterprises – Atlanta, GA Nov 2016 - Feb 2017
Contract Revenue Analyst
●Reviewed Contracts and set-up/maintain projects in the Accounting System in SAP & Salesforce.
●Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue.
●Examined Project Set-up or modification requests for completeness and accuracy including proper authorizations and approval.
●Provided timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements.
●Efficiently handled customer and partner inquiries related to quotes, pricing, co-terming, up- selling and reinstatement of maintenance contracts.
●Positively interacted and collaborated with Customers, ABB Software Enterprises partners, and associates .
●Accurately records all activities on customer/partner record in SalesForce Assisted in negotiation of maintenance agreements .
●Ensured proper project close-out procedures were followed when closing projects.
●Prepared and processed client invoices that were compliant with contract terms and client specific needs and ensured they were properly entered into the accounting system.
●Analyzed and prepared monthly reconciliations explaining unbilled amounts or assessing potential revenue adjustments.
●Tracked monthly unbilled amounts to ensure all projects were reviewed, billed and processed timely.
●Attended monthly project review meetings and contributed to the financial elements of the project reviews.
●Assisted managers with special projects as assigned.
●Performed project analysis, reconciliations and reports as needed.
●Analyzed contracts and conferred with various departments to detect ambiguities, inaccurate statements or omissions of essential terms or information.
●Set up orders and invoicing and maintained updates to license, maintenance and consulting agreements in designated customer databases.
●Assisted with collections on past-due accounts (assigned accounts), research and process customer claims of invoice payment.
●Participated in special projects related to this area in addition to day-to-day activities. Other duties may be assigned to support the organization and its goals.
The Lucas Group ( Short Term Contract) – Atlanta, GA Sep 2016 - Nov 2016
Accounts Receivable Analyst
●Kept track of invoices that were outstanding for Fisher & Phillips Law Firm.
●Offered assistance on matters involving application on cash.
●Monitored unapplied cash.
●Offering refunds to customers for overpayments.
●Investigated payments which were unidentified, lost, or not accepted at the point of payment.
●Responding to trends on cash which are unapplied.
●Responsible for reconciling and reporting accounts
●Handled improvement plans in the application process of cash.
●Monitored keeping of records, documentation, and bookkeeping.
●Offered support and advice to other accounting departments
Meredith Corporation/CBS 46 – Atlanta, GA Nov 2015 - Sep 2016
Accounts Receivable & Credit Analyst
●Processed incoming payments made by check using WideOrbit for Small to Large Businesses.
●Worked with excel spreadsheets using pivot tables to find unapplied/unallocated funds to apply to customer accounts.
●Processed incoming COD’s (Credit Card Payments).
●Pulled in the daily lock boxes from DAT Files to WideOrbit and completed by Noon deadline each day.
●Researched check payments in WideOrbit to successfully complete posting transactions.
●Reconciled Accounts and Reports for Month-End Close each month.
●Pulled Aging Report daily.
Pareto Staffing/Argos (Contract) – Atlanta, GA Jan 2015 - Nov 2015
Accounts Receivable Analyst
●Processed incoming payments made by check using Great Plains/SAP to Small to Large Businesses.
●Worked with excel spreadsheets using pivot tables to find unapplied/unallocated funds to apply to customers’ accounts.
●Pulled in the daily lock boxes from excel spreadsheet to Great Plains system and completed them within the 24 to 48 time frame.
●Reconciliation of Accounts for Month-End Close.
●Researched check payments in Great Plains to successfully complete posting transactions.
The Intersect Group/NCR (2 Month Contract) – Atlanta, GA Oct 2014 - Dec 2014
Cash Applications
●Processed incoming payments made by Credit Card and ACH using Oracle to Small Business Accounts.
●Worked with excel spreadsheets to find unapplied/unallocated funds to apply to customers’ accounts.
●Created decline letters that were emailed or mailed out to customers to notify them of failed payments.
●Researched check payments in oracle to successful complete posting transactions Reconciliation of Accounts for Month-End Close.
Aerotek/Delta Dental (2 Month Contract) – Atlanta, GA Aug 2014 - Oct 2014
Cash Applications
●Applied payments that were located in a suspense account using oracle to customer accounts.
●Worked with excel using spreadsheets to look up checks, payments and document notes
●Researched check payments in oracle to successful complete posting transactions
●Completed comparison reports using excel spreadsheets to balance daily posting activity.
●Completed member enrollment forms to have dental plans activated by the enrollment department.
●Researched check payments in oracle to successful complete posting transactions
●Reconciliation of Accounts for Month-End Close.
Remx Staffing/BeavEx Corporation (Contract) – Atlanta, GA Mar 2014 - Aug 2014
Credit & Collections Analyst
●Made direct contact with decision makers to report analysis.
●Performed Analysis on the aging of receivable and collection efforts.
●Researched outstanding invoices and unapplied cash in order to bring past due accounts current.
●Called Accounts Payable department of customers to settle outstanding invoices Using Excel spreadsheets while using Great Plains Software to reconcile unapplied cash.
●Posted unapplied cash.
●Investigated and resolved over and short payments, disputed items, and unapplied payments
●Assisted in the explanation of credits and rebills to customers.
●Transmitted invoices to customers as needed via fax and/or e-mail.
●Communicated with sales regarding customer disputes.
●Maintained past due within the parameters set by the Credit Manager.
●Maintained balances and holds on customer accounts.
Remx Staffing/HSS Staffing Solutions (Temp)- Atlanta, GA Sep 2013- Oct 2013
HR Employment Specialist
●Entered applicants into Avionte Database for Employment
●Verified information thru E-Verify and Avionte System.
●Ran manual Background Screenings on Applicants using S2Verify
●Made Applicants Active/Inactive per verification of Drug & Background Screenings by using S2Verify & I3 Screen.
●Used ADP System in Applicant HR Employment process.
Aerotek/Evoca Inc (Contract) – Atlanta, GA Feb 2013 - Sep 2013
HUD Certification Coordinator
●Contacted utility providers in regards to foreclosed properties and verified lien amounts as well as outstanding balances.
●Accounts Payable on foreclosed properties with lien amounts with utility providers by processing invoice received from vendors.
●Performed lien searches through city and county websites along with property record searches.
●Transferred utility service into the name of our clients Bank Of America, Fannie Mae, America Home Mortgage and Wells Fargo.
●Assisted with thousands of foreclosed properties in regards to service, liens and invoicing.
Encadria Staffing Solutions (Temp) – Atlanta, GA Aug 2011 - Oct 2011
HR Benefits Coordinator
●Analyzed and tested business requirements on the Web using SAP and IVR software applications for ESS Testing.
●Executed system and user acceptance testing to ensure all business and technical requirements are accurately met using PeopleSoft.
●Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
●Enrolled member’s into benefits and verifying correct plans chosen per Excel Documents.
Humana Inc – Atlanta, GA Nov 2007 - Feb 2011
Customer Service Rep/Billing & Enrollment Specialist
●Processed over 250 invoices weekly for 1500 corporate vendors while reconciling invoices.
●Cash posting.
●responding to emails, and speaking with group administrators using AS400 systems.
●Faxed Invoices, corrected billing issues, and using analytical skills to research billing issues.
●Provided Customer Support to members, groups, agents and brokers while being pleasant and empathetic to their needs.
Duke Energy - St.Petersburg/Lake Mary Florida Oct 2004- Nov 2007
Customer Service Rep
●Responded to requests and calls from customers related to client specific to customers Electric Bill while assisting with billing related issues.
●Identified and responded to customer’s needs based on designated procedures of account/client.
●Attempted to resolve issues and deescalate issues of irate or dissatisfied clients.
●Responded to requests for assistance and/or possible processing of credit card authorizations
●Tracked call related information of each call received for auditing and reporting purposes.
●Provided feedback reports on call issues related to downtime and/or training issues.
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