Customer Service General Manager

SARAH BIANCHI

Eden Prairie, MN 920-***-**** adyx8w@r.postjobfree.com

A dedicated, knowledgeable Restaurant and Retail Management professional with diverse experience in various customer service environments, I am a self-motivated individual with a proven record of success driving productivity, efficiency, and profitability. I seek to establish roots with a company where we can grow together and mutually benefit from the concept’s success.

SKILLS and CERTIFICATIONS

-Restaurant Management (6+ years)

-Retail Management (8+ years)

-Inventory Management, Ordering, and Receiving

-Cash handling, Deposits, Budgeting, Revenue Forecasting

-Labor and Overhead Cost Estimation

Profit and Loss management for >$5 million annual sales

-Personnel Management of teams > 100 personnel

-Customer Retention and Clientele Development

-Leadership Training and Staff Development

-Business to Business and Localized Marketing Campaigns

-CERTIFICATIONS: ServSafe - Food Handler’s Certification (WI)

-How to Deliver Exceptional Customer Service

-How to communicate with Tact and Professionalism

-EXPERIENCED IN: Microsoft – Excel - Toast P.O.S - Aloha P.O. S

PROFESSIONAL EXPERIENCE

FRONT OF HOUSE MANAGER

CRAVE MANAGEMENT GROUP- EDEN PRAIRIE, MN

October 2022- Present

Provide a positive and proactive interaction with guests

Ensure timely meal service and overall good quality and handling, safety, service, and cleanliness standards are met in all service areas

Implement and maintain effective two-way communication systems which reach all staff

Manage human resource functions through the restaurant including recruitment, selection, orientation, training, scheduling, and performance management

Conduct briefing of front of house supervisors prior to the beginning of service to ensure complete communication to appropriate staff

Schedule staff and approves shift pickups

Carry out training and development for all staff to enable them to deliver on their duties and responsibilities

Maintain positive working relationship with clients and service teams

Supervise service during open hours of operation

Maintain knowledge of service requirements, detailed menu selections, major ingredients, appearance, texture garnish and preparation

Participate in employee meetings, reviews, and development

LEASING DIRECTOR

MIDWEST EXPANSION – SUAMICO, WI

November 2020 – September 2022

•Marketed properties for over 350 upscale rental units

•Coordinated property showings with clients

•Managed on board leases and maintained pertinent documents pertaining to all leases

•Scheduled move in dates and times; provided necessary communication to maintenance team

GENERAL MANAGER

HEARTLAND PIZZA COMPANY – ASHWAUBENON, WI

November 2019 – October 2020

•Oversaw daily operations of a scratch pizza concept that executed in-house dining, delivery, carry-out, and third party delivery sales, executing over $1 million in annual sales revenue and managing a team of 50-75 employees.

•Implemented kitchen protocols that aligned production standards with Serve Safe and allergen certifications

•Successfully cut labor costs three-fold, down to 24% within the first year, by streamlining training, developing cross-training programming, and creating a formal development program to create a more efficient team.

•Performed marketing strategies which resulted increasing brand awareness and customer base locally.

•Revamped menu with a focus in freshness and signature recipes.

•Managed multiple department operations; front end, kitchen, scheduling, ordering, budgeting, sales strategy.

SALES REPRESENTATIVE

DENNY’S APPLIANCE-EAU CLAIRE, WI

November 2018 – November 2019

•Sold appliances, effectively communicated with customers to meet individuals needs.

•Tracked inventory and maintained accurate data and documentation.

•Reviewed and cross checked documentation on in bound purchase orders from various Manufacturers.

FRONT OF HOUSE MANAGER

BUFFALO WILD WINGS – ASHWAUBENON, WI

2016– 2018

•Assistanted FOH Manager of a high-volume casual full-service restaurant serving as a community-centric gathering space and sports bar near popular Lambeau Field, managing the daily operations of a store executing over

$6 million in sales volume, and the personnel management of a team of over one hundred employees.

•Designed sales and service strategies to improve revenue and customer retention, including: B2B partnerships and sponsorships as advertisement and community engagement, reaching out to guests on our email listservs and social media for active feedback to inform menu changes, and canvassing the surrounding commercial and residential areas with focused marketing.

•Managed inventory levels and conducted corrective action-planning to minimize long-term costs, with a focus on assisting Bar Inventory.

•Led regular employee evaluations with constructive feedback to boost performance and helped maintain discipline logs for every employee of the establishment on behalf of the General Manager.

OTHER EXPERIENCE

ASSISTANT KITCHEN MANAGER; ASSOCIATE

KWIK TRIP – GREEN BAY, WI area

2006 – 2015

EDUCATION

2016 – Study abroad - Bible Institute of Rio de la Plata, Lomas de Zamora, Argentina

Theology Program (no degree)

2008 – Chippewa Valley Technical College – Eau Claire, WI

A.A., Cosmetology

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