Team Members Data Entry

JP Jeanne Parker

OTSEGO, MI *****-**** 269-***-****

****************@*****.***

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Ability to to stay calm in high stress situations, dealing with people in person and via phone. Learn new tasks quickly. Accureate data entry skills, prior knowledge of accounting software, and office software systems, detail oriented. Great interpersonal skills, written and oral communication. SKILLS Business Correspondence

Time Management

Inbound Phone Call Handling

Customer Relationship

Management

Billing and Coding

Hotel Accommodations

Processing Expenses

Maintaining Accounting Ledger

Booking Travel

Financial Records and Processing

Job Bidding

Hospitality and Accommodation

Office Reception

Permitting Requirements

Maintaining Office Records

Calendar Management

Effective Written and Verbal

Communication

Deposit Collection

Recordkeeping and File

Management

Payroll and Accounts Payable

Receivable

Travel Coordination

Copying and Scanning

Administration and Operations

Information Uploading

Correspondence and Office

Documents

Call Transfers

Meeting Coordination and Support

Database Maintenance

Overcoming Obstacles

Operational Requirements

Managing Public Relations

Supplier Liaison

Payroll

Filing

WORK HISTORY TEAM LEAD 10/2017 to CURRENT

Chrysalis Services Allegan, MI

Worked with team to identify areas of improvement and devised solutions based on findings.

Coached team members in techniques necessary to complete job tasks. Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.

Managed schedules, accepted time off requests and found coverage for short shifts.

Established open and professional relationships with team members to achieve quick resolutions for various issues.

Trained new team members by relaying information on company procedures and safety requirements.

Conducted training and mentored team members to promote productivity and commitment to friendly service.

Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.

TEAM LEADER 09/2006 to 10/2017

Assisted Residential Services Allegan, MI

Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Helped meet changing demands by recommending improvements to business systems or procedures.

Promoted high standerds through personal example to help each member understand expected behavious and standards.

Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.

Devised and implemented processes and procedures to streamline operations.

Evaluated staff performance and provided coaching to address inefficiencies.

Established open and professional relationships with team members to achieve quick resolutions for various issues.

Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.

Gathered, organized and input information into digital database. Supervised team members to confirm compliance with set procedures and quality requirements.

Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

TELECOMMUNICATIONS SUPERVISOR 04/1991 to 09/2005

Allegan County 911 Allegan, MI

Accurately read, understood and carried out written instructions. Followed standards and procedures to maintain safe work environment. Adaptable and proficient in learning new concepts quickly and efficiently. Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Developed and maintained courteous and effective working relationships. Closely monitored dispatch board to triage and prioritize over Number daily calls.

Maintained updated and detailed records of calls in physical and electronic database.

Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations. OFFICE MANAGER 11/2004 to 09/2006

Hanse Environmental Inc Allegan, MI

Managed office operations while scheduling appointments for department managers.

Managed compliance to keep organization operating within legal and regulatory guidelines.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Controlled finances to lower costs and keep business operating within budget.

Controlled resources and assets for department activities to comply with industry standards and government regulations.

Coordinated special projects and managed schedules. Created, maintained and updated filing systems for paper and electronic documents.

Developed and maintained successful relationships with vendors, suppliers and contractors.

Updated reports, managed accounts, and generated reports for company database.

Reported to senior management on organizational performance and progress toward goals.

Maintained computer and physical filing systems.

OFFICE ASSISTANT 01/1984 to 05/1988

Allegan Ambulance Service Allegan, MI

Managed daily data entry and kept clerical information accurate and up-to-date.

Interacted with customers by phone, email, or in-person to provide information.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff. Edited and proofread documents for accuracy and completeness. Handled day-to-day accounting processes to drive financial accuracy. Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.

Resourcefully used various coding books, procedure manuals, and on-line encoders.

Communicated with insurance companies to research and resolved coding discrepancies.

Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.

Calculated wages, deductions and bonuses in accordance with company policies.

Reconciled bank and payroll records routinely to verify accuracy. Prepared and submitted payroll taxes and reports to regulatory agencies. EDUCATION Bachelor Of Business Business Management 05/1991 Davenport University, Kalamazoo, MI

Travel And Tourism Tourism And Travel Management 05/1991 Davenport University, Kalamazoo, MI

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