Business Analyst Office Assistant

CHAHINE

CHIHA

*****-*******@*******.**

+216********

CHAHINE CHIHA

SUMMARY

Analytical mind with an open

and clear vision Dynamic,

versatile, and organized.

Passionate and attentive to the

team and the customers.

Mastery of sales and

merchandising techniques.

Motivated Business Analyst with

1 years of progressive

experience. Energetic self-starter

and team builder. Navigates

high-stress situations and

achieves goals on time and

under budget.

EXPERIENCE

BUSINESS ANALYST (OZEOL)

Nov 2021 – I currently work here.

• Cooperated with project partners to develop system analysis and new system design based on client

specifications.

• Conducted root cause analysis to formulate

countermeasures to business mistakes and improve

operations.

• Built reporting suite and associated tools for delivering comprehensive data for different needs.

• Delivered clear, actionable observations and offered targeted recommendations for business

improvement.

• Presented advanced business cases, ROI models and change management programs to senior stakeholders

to inform decision-making and help brainstorm future strategies.

• Collaborated with business and IT groups to establish short-term and long-term goals.

• Collected, tracked, and evaluated current business and data to stay abreast with market trends.

• Coordinated development and deployment of data-

driven and salable data visualization.

• Educated users on automation systems and features to reduce work time and achieve quality results.

• Utilized resource management software to craft cost- effective staffing solutions.

• Verified staff compliance with current procedures, identified lapses and developed plans to eliminate gaps.

BACK-OFFICE ASSISTANT (OZEOL)

DEC 2018 – NOV 2021

• Explored and created new ways to resolve problems with processes, technology, or team members to

improve overall efficiency.

• Trained and mentored employees to maximize team

performance.

• Developed ongoing programs using good team

communication and collaboration.

• Planned and executed new strategies to increase sales.

• Achieved service time and quality targets.

2

SKILLS

Requirements gathering

Business administration

Business system analyses

Business process

improvisent

Customer needs analysis

Strategic decision-making

Creative problem-solving

Communication skills

• Maintained clean, safe working environments to

eliminate accident risks.

• Identified issues, analyzed information, and provided solutions to problems.

• Optimized team training and staff development.

• Collaborated with team members to achieve target results.

FORMATION

DIPLOMA OF HIGHER EDUCATION 2017

FMSA - SOUSSE

Marketing: sales technique and negotiation

Honors Graduate

Best graduation project Academic Achievement Award

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