Justin T. Thoms *** Capitol Avenue,

Levelland, TX 79336

Cell: 806-***-****

Email: adyx4f@r.postjobfree.com

Self-motivated, organized, and result-driven bilingual management professional with well-developed qualifications acquired over many years of continuous service with major food service corporations. Demonstrate capability in developing and implementing business solutions to deliver high quality services while generating profitable results. Key Strengths Leadership and Team Building - Marketing and Sales - Training and Development - Asset Management - Business Planning and Development - Interpersonal and Communication Skills - Customer Service - Accounting Tree Life, Crew Member Levelland, TX (03/2020-Current) Provide services such as pruning, removal, tree health care, cabling and bracing, transplanting, consulting, fertilization, and lightning protection. Reported to Owner/Operator and assisted in maintaining tools, and equipment and ensuring hazard free work areas.

Chick-fil-A, Operations Director Magnolia, TX (10/2015-03/2020) Responsible for Directing and developing a $5.5 million restaurant consisting of 100+ employees. Trained and developed existing and new hires to the team. Oversee team members in both FOH and BOH. Perform daily walk through to ensure cleanliness and proper procedures. Met or exceeded both quality and sales goals every month.

● Revenue generation

● Financial Oversight

● Daily and Monthly inventory control

● Resourceful problem solving

● Motivational leader

DR Horton Homes, Service Technician Conroe, TX (12/2014 – 10/2015) As a customer service Technician with DR Horton my main priority was satisfying new homeowners warranty needs.

● Managed and provided warranty repairs for 30-35 new homes daily

● Lead jobs from the ground up. From the foundation to the roof. Home ranges from 150’s-500+

● Help communicate customer needs from their home to the builder and maintain their good standing Rudy’s Country Store and BBQ, Manager Spring, TX (07/2012 – 12/2014) Responsible for leading and managing an $8 million restaurant consisting of 60+ employees. Managed P&L, sales, inventory, and cost controls while cultivating a service-oriented environment in which employees were motivated to deliver top performance.

● Increased restaurant's guest-satisfaction score from 23% to 41%;

● Demonstrated community leadership and developed relationships with people from the community

● Introduced an inventory system which helped decrease waste and track key items in order to reduce food costs

● NOI 38%+

● 9% Labor

● Cost of goods 9

● Catering sales $15,000+/- weekly

Lenny’s Sub Shop, Owner/Operator Houston, TX (10/2008 – 05/2012) An experienced customer advocate demonstrating a proactive management role in both office and restaurant settings. Strong leadership and influencing skills utilized to motivate, educate, and direct a team. Proven ability to identify, communicate, and resolve problematic trends to improve customer satisfaction. Positive, caring attitude to build a level of trust with coworkers and customers.

● Raised sales 26% from the time of acquisition

● Cultivated and maintained 100 catering accounts with sales over $400,000 a year

● Performed P&L (Profit and Loss) management

● Educate team members

● Conducted marketing activities to increase sales and enhance productivity

● Implemented employee expectations to improve service times and customer satisfaction

● Developed reward programs to improve employee performance and morale

● Interview, hire, and train new team members

Lenny’s Sub Shop, Director of Franchise Operations Houston, TX (07/2003 – 10/2008)

● Managed opening of 30 Lenny’s Sub Shop restaurants in Houston, Texas over a three-year period

● Raised single unit annual revenue by as much as $420,000

● Functioned as operation specialist for 60 units; worked collaboratively with franchise owners in TX, FL, and TN

● Reduced food cost on average by eight percent through proper ordering and par levels; repair and maintenance brought into line by $10K a unit through vendor contracts and negotiations

● Executed human resources functions, which include conducting interview and hiring of managers

● Conducted monthly reviews of the P&L with the general managers to identify improvements and actions needed to continue positive trends. Refocused management on priorities to achieve profitable restaurants

● Oversaw customer satisfaction and market share levels of assigned franchisees and work with the franchisees to develop action plans for improvement, and ensure improvement by leveraging all necessary resources

● Monitored and ensured franchisee compliance with all Standard Operating Procedures Educational Background

● General Studies, Texas Tech, Lubbock, TX 1995-1996 Technical Skills Resource Knowledge

●Mastered Windows and Mac Software - Microsoft Excel, Word, and PowerPoint- Internet and Email Providers Health Department Training Courses - Food Safety - Sales Development and Capture - Diversity Training Languages

● English- Proficient in Spanish

References provided upon request

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