Karen Brubaker

Madisonville, Tennessee

adyx45@r.postjobfree.com

423-***-****

To secure a position with a reputable company that will allow me to utilize my analytical, organizational, computer-literate and interpersonal skills to build a strong, long-lasting career while providing excellent customer service.

Work Experience

Caregiver/In-Home Medical Assistant

Senior Home Care

October 2012 to 2019 (Worked part and full-time while working other jobs and attending school)

• Perform the following duties with elderly and handicapped patient's which include but not limited to: • Blood Pressure Check

• Daily H20 intake

• Miscellaneous household cleaning including laundry, dishes, grocery shopping, etc. • Weekly Budgeting

• Weekly Scheduling

• Accompany to Physician Appointments

• Transfer from wheelchair and walker to bed, showers, toileting

• Mail Pick-up and Deliveries

• Conversation, reading and daily exercise

• Hospice caregiver

• Insulin Injections

• Updated daily log for next caregiver which includes weight, H20 intake, blood pressure and pulse Advance Deposit Specialist/Customer Billing Specialist Temp Systems Inc

October 2013 to December 2014

Perform ten day follow up calls on assigned accounts

• Perform collection calls on accounts in conformance with account guidelines in standard operating procedures and accounts receivables

• Made adjustments in Billing Transaction Repository (BTR) as required on assigned accounts in compliance with adjustment policy

• Properly used Billing Accounts Receivables(BAR) and Billing Transaction Exception Transaction(BET) tools to expedite dispute resolution on assigned accounts

• Prepared refund documentation as required

• Perform bill reprints upon guest request

• Respond promptly to inbound customer and hotel communications via email and voice mail • Perform area administrative duties as required

• Processed account receivable statements, follow-up letters, and dunning letters • Aid in the identification of collection targets

• Perform receivable inquiries

• Properly use business process software to support collection duties

• Research and analyze billing and collections questions and disputes

• Plan and organize work within a defined set of duties Customer Service Representative

Temp Systems Inc

February 2013 to October 2014

Handle incoming inquiries from customers (insurance agents, brokers, producers, etc.) and examiners with courtesy, professionalism and tact and receive and process phone and electronic orders in a timely fashion.

• Resolve customer questions and concerns via one call resolution or escalate as appropriate. • Thoroughly and efficiently gather customer information, assess and fill agent needs as appropriate. • Accurately input and update orders and follow up as needed.

• Meet or exceed company and client performance metrics.

• Continuously evaluate and identify opportunities to drive process improvements that positively impact our clients

• Review insurance underwriter's requirements for exams ensuring exam requests meet requirements and follow up on discrepancies.

• Assign exam requests to the Managed Scheduling Center or examiners, as necessary. • Review status of all open or unusual cases. Follow up on incomplete cases including problems and waits and relay information to interested parties.

• Maintain and ensure adherence to HIPPA & OSHA policies for your Field Delivery Center location. • Carry out any other basic Field Delivery Center function as described by management. Exact duties and responsibilities may vary based on Field Delivery Center size and location. Medical Scheduler

Aid and Assist

April 2011 to February 2013

Aid and Assist At Home, LLC. and Senior Assisted Living)

• Input and maintained schedules for 400+ RN's. LPN's, CNA's and Caregivers • Communicated daily with clients and caregiver's regarding schedules, schedule changes, Plan of Care changes

• Maintained an open line of communication between myself, clients and insurance companies regarding the client's needs

• Daily billing through Sandata (Santrax) system

• Confirmed that each caregiver (CNA, LPN, RN) was at the correct home at the correct time through Generations System

• Worked On-Call on weekends and/or Holidays

Legal Assistant

A. Wayne Henry Law Firm

June 2007 to August 2010

Joyce, Meredith, Flit croft and Normand Law Firm, and Norton, Spangler and Cramer Law Firm) • Assisted Attorneys at the Joyce, Meredith, Flitcroft and Normand law firm.

• Typed all dictations, correspondence, scheduling, memorandums, and any other Documents as requested.

• Duties also included creating and entering invoices into PC-Law program, handled all Accounts Payable, Payroll, Sick and Personal Leave time as well as assisted Any attorneys with documentations, dictations, billing, etc.

• Assisted Attorneys at the Norton, Spangler, and Cramer law firm.

• Assist City of Loudon Assistant Attorney, Loudon County E-911 Attorney

• Manage Office, supplies, etc.

• Manage Multi-line Phone System, Scheduling, Conferences for Attorney

• Prepare legal documentations including but not limited to, Durable Power of Attorney, Last Will and Testament, Divorce Decree, Permanent Parenting Plans, Child Support Worksheet, Order, Motions, etc.

• Notary Public

• Maintained and processed all Accounts Payable/Receivable, Billing, Coding, Quarterly Tax 941, Deposits, Reconciliation

Merchandise Analyst

Goody's Corporate Office

June 2000 to October 2005

Maintained Weekly Trend, Model In stock %, IBR Variance, and Daily Sales Analysis Reports. • Built firm relationships with other analysts, buyers and vendors to ensure positive growth for the company.

• Created and implemented time saving spreadsheets.

• Assisted and maintained New Store Assortment Sheets, Capacity Sheets, and budgets. • Generated Weekly Replenishment, Fashion EDI and Quick Response Orders • Implemented and participated in Job Share Program.

• Allocated merchandise to 353 stores in 18 states based on store square footage, selling history, and demographics.

• Recipient of G.E.M. Award (Goody's Excellence in Merchandising) Bachelor of Science

Tennessee Wesleyan University

1995 to 1999

High school or equivalent in Advanced Academic

Loudon Hugh School

1991 to 1995

Skills

• Microsoft Office (10+ years)

• Management (5 years)

• Analytics (7 years)

• Legal Research (7 years)

• Legal Terminology (7 years)

• Office Equipment (10+ years)

• Office Administration (10+ years)

• Administrative Assistant (10+ years)

• Administrative Support (10+ years)

• Administrative Duties (10+ years)

• Acrobat (10+ years)

• Accounting (10+ years)

• Account Management (15 years)

• Billing (10+ years)

• Bookkeeping (5 years)

• Customer Service (15+ years)

• Collections (6 years)

• Cash Handling (10+ years)

• Call Center (4 years)

• Conflict Resolution (10+ years)

• Data Entry (20+ years)

• Data Analysis (9 years)

• Documentation (10+ years)

• Excel (10+ years)

• Event Planning (7 years)

• Employee Relations (10+ years)

• Filing (10+ years)

• Fax (10+ years)

• Financial Analysis (10+ years)

• Facilities Management (6 years)

• Financial Modeling (2 years)

• Focus Groups (10+ years)

• Javascript (10+ years)

• Java (10+ years)

• Medical Terminology (8 years)

• Merchandising (6 years)

• Multi-Line Phone System (10+ years)

• Networking (10+ years)

• Notary Public (9 years)

• Powerpoint (10+ years)

• Project Management (7 years)

• Public Speaking (10+ years)

• Quickbooks (10+ years)

• Research (10+ years)

• Receptionist (10+ years)

• Santrax (5 years)

• Typing (20+ years)

• Team Building (10+ years)

• Technical Writing (10+ years)

• Teaching (4 years)

• UPS (10+ years)

• Vital Signs (4 years)

• Word (10+ years)

• Windows (10+ years)

• Windows Xp (10+ years)

• Word Processing (10+ years)

• Wordperfect (10+ years)

• Wound Care (4 years)

• Scheduling (10+years)

• Microsoft Outlook (10+years)

• LexisNexis (10+ years)

• Organizational Skills (20+ years)

• Market Research (10+ years)

• Clerical Experience (20+ years)

• Purchasing (10+ years)

• Westlaw (10+ years)

Certifications and Licenses

driver's license

Assessments

Legal Skills — Proficient

November 2019

Assisting practicing attorneys in the preparation for litigation proceedings. Full results: https://share.indeedassessments.com/

share_to_profile/7ead8ab2f35e1a9867e8181810e5dea6eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Proficient in Windows, Smart-phones, Microsoft Office, Microsoft Word, Microsoft Excel, Production, ADP, MMS, Sterling Douglas, PC Law, Vista, Sandata, Santrax, Solomon, RDP Sessions, Cisco Link Phone Systems, PeopleSoft, Access, OnDemand, Marsha, Oscar, Fusebox

• Detail Oriented

• Great Communication Skills

• Extremely Organized

• Personable

• Professional

Contact this candidate