Customer Service Data Entry
Resume:
Derek Mellino
LOGISTICS SPECIALIST/DISPATCHER/ROUTE MANAGER/SCHEDULER
Evans, GA 30809
adyx40@r.postjobfree.com
History of success injecting a culture of excellence & producing organizational harmony Seasoned leader who leverages a collaborative approach to propel organizations Possesses > 15 years’ expert logistics experience, coupled with intense knowledge and application of customer service techniques Skillful communicator with natural problem-solving capabilities Leadership Expertise Operations Transportation Dispatching Customer Relations Scheduling Conflict Resolution
Authorized to work in the US for any employer
Work Experience
Service Coordinator
Total Comfort Solutions - Evans, GA
January 2022 to Present
Manage part orders, repair quotes and invoicing for Commercial Hvac systems . Manage and input of contracts and agreements. Maintain, audit and issue Purchase Orders for, vendors, repairs and projects. Manage warehouse, including inbound shipments and tool check out. Back up dispatch when necessary. Assist with the organization of monthly safety meetings . Fire Alarm and Sprinkler Inspection Coordinator
Johnson Controls - NH and Remote
December 2017 to December 2021
Oversee and dispatch 12 technicians for alarm and sprinkler inspections per NFPA Guidelines.
Assist other departments to ensure calls are closed and billed in a timely manner to maximize revenue for entire branch.
Assist national accounts and sales in creating /surveying locations for inspections or service Assist technicians in field with inspections if issue with attendance Instructor (part-time)
Defensive Edge - Wakefield, MA
May 2002 to March 2020
Instruct classes for Martial Arts training ranging from ages 4 to adult per school curriculum
Test and rank all students based on skill level
Develop, structure and implement fitness and self-defense plans training and marketing to enhance experience and increase headcount Operations Supervisor
New Penn Motor Express - Billerica, MA
June 2016 to December 2017
Oversee inbound operations of the 93 dock terminal Assist operations manager and dispatch to ensure deliveries of freight leave in a timely manner
Supervise 63 union employees, and run safety pre-shift meetings Assist in the quality control of inbound shipments Route Manager/Assistant Transportation Manager
Planet Aid - Hudson, NH
July 2012 to March 2016
Manage and train drivers on daily routes and procedures Structure route audits and oversee quality control of the routes using Oracle Manage and maintain driver logs, reports and D.O.T. compliance issues Host site visits to ensure customer satisfaction
Service Scheduler
American Alarm & Communications - Arlington, MA
September 2009 to July 2012
Schedule service, installations and inspections for commercial and residential accounts based on location and expertise of technicians Dispatch technicians for emergency calls throughout New England Dispatch out of state service calls with various subcontractors Distribution Supervisor
Distributech - Woburn, MA
September 2005 to August 2009
Oversee and dispatch 30 contractors for their distribution to 40 routes in MA, NH, RI, and ME Oversee all day-to-day operations in warehouse and ensure that all distribution routes were delivered according to the guidelines set by management Perform weekly route audits, route restructuring, adding to the draw of the routes, finding and opening new stops on current routes
Data entry of route details including restructuring and draw adjustments of routes into Excel, MapPoint, and FileMaker
Coordinate and input weekly contractor payroll
Responsible for the oversight of warehouse weekly receipts Responsible for maintaining changes, audits, and updates to the distribution routes in excel and the RAX system
Education
High school diploma
Skills
• Transportation Management
• Oracle (5 years)
• FileMaker
• Warehouse Distribution Experience (10+ years)
• Supply Chain (5 years)
• Logistics
• Freight Experience
• Conflict Management
• Dispatching
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Pricing
• Warehouse Management
• SAP
• Process Improvement
Certifications and Licenses
First Aid Certification
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