JOHN GOMEZ

linkedin.com/in/john-gomez-*a*******

Mob 047******* – 7/4 Curzon Street Ryde 2112

Highly skilled and dedicated Information Security and ICT Infrastructure Support Officer with a strong background in managing and maintaining infrastructure that incorporates process, technology, and security elements. Demonstrated experience in working with commercial-off-the-shelf platforms and/or infrastructure as code deployments. Adept at providing analytical and technical advice and support for the delivery of Cyber Operations services. Excellent communication, negotiation, and influencing skills. Seeking to contribute expertise and leadership in a challenging role.

Summary of Qualifications:

Proven ability to manage and maintain infrastructure with a focus on process, technology, and security elements.

Strong communication, negotiation, and influencing skills with the ability to provide analytical and technical advice and support.

Experienced in troubleshooting and resolving issues, establishing relationships with stakeholders and vendors, and managing conflict resolution.

Proficient in latest technologies trends.

Broad understanding of both Information Security and ICT Infrastructure Support Officer roles.

Work Experience:

IT Specialist Support - PROOFPOINT (May 2022-Present)

Triaged and troubleshooting incoming incidents/requests from 3000+ users.(Ticketing Software: Jira)

Trained new hires on company programs for the APAC region.

Acted as the point of escalation and resolution for technology problems for the APAC region.

Configuration, deployment, and maintenance of standard operating environment.( Active Directory, Azure, Exchange)

Diagnosed, troubleshot, and resolved network and system-related problems.

Analyse email messages reported by customers in order to determine correct classification (spam, threat, bulk, ham).

Perform analyses of spam message headers & structures to identify novel spam features.

Provide responses and explanations to customers in a positive, professional manner.

Analyse misclassified messages (spam and legitimate) and make updates to spam definitions to correct their classifications.

Monitored network traffic ( Software : Cisco Meraki)

Supported and maintained end-user systems (Windows and Mac) .

Managed stock for the APAC region. (Software :Solar Winds)

L2 Systems Support Consultant - SYSTEMNET (June 2021-May 2022)

Diagnosed, troubleshot, and resolved network and system-related problems.

Analysed, evaluated, monitored network traffic.(Cisco) and storage capabilities

Analyse email messages reported by customers in order to determine correct classification (spam, threat, bulk, ham).

Perform analyses of spam message headers & structures.

Supported and maintained end-user systems (Windows and Mac) .

Provide responses and explanations to customers in a positive, professional manner.

Analyse misclassified messages (spam and legitimate) and make updates to spam definitions to correct their classifications. (Software: Microsoft Defender and N-Able)

Maintained Windows AD Services for various administrative tasks.(Server administration).

Achievement: Successfully migrated three major company clients to O365.

L2 Maintenance Specialist – KAPSCH (January 2019-June 2021)

Troubleshot, monitored, and maintained network infrastructure (Software: Cisco)

Monitored and troubleshoot system backups.(Software: Veeam)

Maintained system documentation.

Achievement: Updated and designed a new training program for new staff.

L2 Service Field Engineer – KONICA MINOLTA (November 2016-December 2018)

Troubleshot, repaired, maintained, and installed printing equipment.

Diagnosed and rectified issues with network infrastructure.

Achievement: Reduced service re-attended rate and parts usage.

L2 Desktop Support Engineer - VTG (August 2011-June 2016)

Installed, repaired, and maintained printing and AV equipment.

Diagnosed and rectified issues with network infrastructure and servers.

Supported and maintained end-user systems (Windows and Mac) .

Installed and configured computer systems and solved technical and application problems.

Achievement: Reduced costs of LAN upgrades during computer refreshment projects at Northern Schools.

Skills:

Infrastructure Management: Experienced in managing and maintaining infrastructure with a focus on process, technology, and security elements.

Communication and Leadership: Strong communication, negotiation, and influencing skills. Proven ability to provide analytical and technical advice and support, act as a lead, and manage staff.

Troubleshooting: Analytical and technical troubleshooting skills with the ability to establish and maintain relationships with stakeholders and vendors. Skilled in escalating and managing issue resolution.

Technology Proficiency: Proficient in technologies such as Splunk, Office 365, Virtual Machine (VMWare), Microsoft Defender,

Information Security and ICT Knowledge: Broad understanding of Information Security and ICT Infrastructure Support Officer roles.

Scripting experience in programming languages: Java, Linux, C#, Python

Coaching and Mentoring: Proficient in coaching and mentoring, leveraging strong interpersonal skills to empower individuals and drive personal and professional growth.

Education and Training:

Certificate in Cybersecurity and Networks - QUT (2023)

Insider Threat Specialist Training -Proofpoint (2023)

Bachelor of Information Technology - RMIT (2020-Ongoing)

Certificate III in Telecommunications - TAFE (2020)

ITIL Foundation Certified (2018)

MCSA: Office 365 (2018)

CCNA-TAFE(2017)

Leadership course -TAFE (2018)

Advanced Diploma in Electronics - University of Valle (2000)

References: Available upon request

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