David Smith

adywzz@r.postjobfree.com

Royersford, PA 19468

+1-484-***-****

Work Experience

Service Activation Engineer

Evolve IP – King of Prussia, PA

September 2021 – Present

Primary duty was the update of customer sites to newer technology. This included being

lead contact with the customer or their agent to develop a process to provision, ship and

ultimately install new VoIP hardware at customer’s location. Secondary duties included

testing, updating and preparing for provisioning all network hardware deployed at customer

sites, maintaining on-site lab.

Technical Consultant/ Customer Support

DAS – Technologies Chesterbrook, PA

April 2020 – Present

Specify, supervise installation, and provide end-user support of computer systems

Provide phone support, interface with hardware/software vendors as needed

Virus removal, hardware diagnosis and repair

Break/fix variety of hardware: Desktop systems, Laptops, and other portable devices

Director of Recycled Equipment Disposition

E-Force Recycling - Philadelphia, PA January 2011 to March 2020

Handle all re-marketing of recycled equipment

·Defined testing protocols for recertification of networking and IT equipment

·Customer service

Manager of PC Division Selectronics, Inc. - Philadelphia, PA January 2008 to December 2011

·Performed troubleshooting, repair and maintenance of computer systems, hardware, peripherals and telephony

·Refurbish and resell computers

·Computer repair

·A very satisfied customer base

Chief Technology Officer

RMN Medical Networks, LLC - Philadelphia, PA January 2005 to December 2008

·Devised and Deployed a cellular network

·Deployed software and hardware for medical digital signs

·Responsible for creating video content

Education

BA in Biology

University of Southern Maine - Portland, ME September 1993 to May 1996

Associate's degree in System Analysis Delaware County Community College - Media, PA September 1990 to August 1991

Skills

•Tech-savvy

•Excellent communication skills

•Hardware configuration

•Software configuration

•Cybersecurity

•Networking

•Troubleshoot end-user technical problems

•Portable and Desktop support

•Windows and Apple hardware expert

•Innate ability to ask the right questions

•Retail sales and management

•Inventory management

•System disassembly

•Training

•Server support

•Video/Audio production editing

•Digital Signage content creation/network management

•Computer virus/malware removal expert

•Network Support

•Operating Systems

•DHCP

•Systems Analysis

•Help Desk

•LAN

•Active Directory

•Microsoft Windows Server

•DNS

•WAN

•Technical Support

•TCP/IP

•Troubleshooting

Certifications and Licenses

Google Technical Support Certification Microsoft registered refurbisher

Assessments

Technical support — Highly Proficient

May 2021

Performing software, hardware, and network operations

Full results: Highly Proficient

Work style: Conscientiousness — Highly Proficient

June 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Attention to detail — Highly Proficient

May 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Basic computer skills — Expert

June 2021

Performing basic computer operations and troubleshooting common problems Full results: Expert

Work style: Reliability — Completed

May 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Completed

Technical support: Customer situations — Highly Proficient

May 2021

Responding to technical support situations with sensitivity Full results: Highly Proficient

Work motivation — Expert

May 2021

Level of motivation and discipline applied toward work Full results: Expert

Customer focus & orientation — Proficient

June 2021

Responding to customer situations with sensitivity Full results: Proficient

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