Human Resources Customer Service
Resume:
Philadelphia, PA *****
Natalya Aliyeva
Cell: 267-***-****
E-mail: adywz9@r.postjobfree.com
QUALIFICATIONS SUMMARY
Highly creative, goal-oriented professional with human resources and bookkeeping-accounting experience. Strong work ethic and bilingual team player who works efficiently with all levels of staff in accomplishing objectives.
TECHNICAL SKILLS
HHA Exchange, Viventium Software, DocuSign, MS Office: Excel, Word, PowerPoint; QuickBooks, Peachtree
EXPERIENCE
Grace & Loving Home Care Dec. - June 2023
Human Resources Representative
• Recruited, interviewed, and hired new employees.
• Supervised onboarding and training process.
• Explained job responsibilities and benefits to all employees.
• Prepared and passed audits.
Patriot Home Care Inc. Jan. - Nov. 2022
Human Resources Representative
• Recruited, interviewed, and hired new employees.
• Assisted walk-ins.
• Ensured that staff was in compliance with all employee rules.
• Updated employee files with required documents.
Nationwide Insurance Agency 2019-2021
Customer Service Representative
• Handled customer transactions, complaints, and provided appropriate resolutions.
• Kept records of customer interactions, accounts, and documents.
• Followed communication procedures, guidelines, and policies.
• Gave quote estimates for insurance - automobile, rent, and home.
• Referred customers to sister-agencies for the best possible prices.
• Registered customers on AutoTag records.
Care & Help Home Care 2018-2019
Human Resources Representative
• Interviewed and hired new employees.
• Reviewed applications and updated required documents such as background checks, contact information, and overall employee files.
• Conducted trainings for new hires.
• General office management.
Allstate Insurance Company
Customer Service Representative 2015-2018
• Received calls and walk-ins from customers helping to answer their questions, explain options, sell additional coverages, and assisting with adding and making changes to insurance policies.
Avangard Capital Group, Inc. Philadelphia, PA 2013-2015 Administrative Assistant
• Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, clerical work, and budgetary and personnel requirements.
Gem Home Care. Philadelphia, PA 2009-2013
Office Manager
• Budgeted, maintained and managed employee and client files
• Caregiver management including caregiver log sheet, time sheet collection and recording EDUCATION
Community College of Philadelphia. Philadelphia, PA 2013 Associate Degree in Business Administration. Diploma. DPT Business School. Philadelphia, PA 2005
Computerized Business Administration. Diploma.
Azerbaijan State University of Economics. Baku, Azerbaijan Bachelor’s in Accounting and Economics. Diploma. 1996 References available upon request.
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