Customer Service Data Entry
Resume:
Vernisha R Mims
Belton, MO 64012
**************@*****.***
Education:
Adult Basic Education Center – Graduated 1994
Work Experience:
Polytainers – Machine Operator January 2023- Present
Start, stop, run and tear down Dry Offset Printing Presses
Perform job kit verifications, line clearance, replacing plates and washing and preparing color heads.
Run all lid and bases presses.
Pack / unpack boxes of finished products according to manufacturer requirements.
Adhere to company policies and procedures.
Monitor product quality.
Ran a 6 to 8 ink press.
Adhere to 5S, HACCP and Health and Safety Rules
Polytainers – Feeder November 2017- January 2023
Unpack product from boxes and fill in feed elevators or in feed spin bars
Maintain supply of boxes and U-boards for press operator
Assist press operators with teardown.
Assist operator in copy changes
Keep operator informed of variation in molded products.
Perform side task like cleaning up press area and giving lunch breaks.
Velectron Inc – Fraud Specialist July 2014 – November 2017
Provided First Call Resolution
· Handled both inbound and outbound fraud calls
· Provided accurate information regarding customer accounts
· Knowledgeable in all products and services offered within the company
· Completed investigations to determine if it's fraud or not
· Knowledgeable in Regulation Z and Regulation E guidelines
H&R Block – Employment Assistant February 2013 – July 2014
Maintained relationship of both internal and external clients
Assisted employees with accessing their payroll information via website
Corrected incorrectly entered pay codes / labor codes, adjusted employee inaccurate time punch data
Hired personnel for seasonal offices,
Provide customer service with inbound and outbound calls
Generated paperwork for potential employees and updated personnel files
H&R Block – CSR September 2012 – February 2013
Provided excellent customer service.
Met or exceed call speed, accuracy and volume on a consistent basis on inbound and outbound calls
Documented conversations or actions on customer profile
Knowledgeable in entire company product line and services
Overseen credit card transactions.
Promptly and methodically responded to customer inquiries to identify and resolve issue with initiative and good judgment
Provided clients with tax appointments.
Attracted potential customers by answering product and service questions.
Scheduling appointments
Data entry
Bridgewood Health Center – Behavioral Tech January 2008 – September 2012
Work directly with clients and nurses
Provide one on one observations for client behaviors
Transporting clients
Answering client call lights and request
Administer medication to clients observe client medication reactions
Performing wound care
Sanitize clean disinfect client environment and supplies consistently
Assist clients ADL skills
Document actions of patients by completing forms, reports, logs, and records.
Skills:
Proficient in all Microsoft office 360 software
Proficient in Debit, Cash, and Credit Card transactions
Proficient with10-Key by touch
Proficient in TSYS and Mainframe Systems
CNA Certification
Behavioral Tech
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