LAUREN DAVIS

Houston, TX · 832-***-**** · adywyv@r.postjobfree.com

Education

Texas Southern University, Houston, Texas, December 2013

Bachelor of Arts Mass Communications Radio, Television, and Film; Minor in Accounting

Center For Advanced Legal Studies, Houston, TX, March 2024

Paralegal Certification

Work Experience

Loan Processor, Operational Team Lead

Above Lending, Houston, TX November 2021 – December 2022

●Assist clients with gathering documents and analyzing financial statements.

●Assist with coaching and developing agents.

●Help establish engagement teams for special office events, creating a positive work culture for the contact center.

●Cross-train in different departments (Customer Care (servicing), Loan Processing, Verifications, Quality Assurance)

●Monitor Daily Reports, Calls Placed Outbound and Inbound daily, and Send updates to Team

●Monitor Live Calls

Loan Originator Assistant, Transaction Assistant, Receptionist

Cardinal Financial LP, Houston, TX June 2019 – July 2021

●Handle various accounting transactions and reconciliation tasks.

●Utilizes extensive understanding of real estate appraisals, title reports, and real estate transactions in educating clients on the mortgage process and loan procedures.

●Leveraged extensive communication skills in gathering client conditions, assembling files, reviewing appraisals, securing documents, and reviewing fees on closing statements.

●Responsible for handling sales calls with potential customers.

●Assist with coaching and developing junior loan officers.

Fraud Specialist I, Fraud Specialist II

JP Morgan Chase, Houston, TX January 2018 – December 2018

●Identify the patterns, anomalies, and suspicious activities that indicate potential fraud.

●Gather evidence, conduct research, and examine details related to fraudulent activities.

●Assess potential risks associated with specific transactions, customers, or situations.

●Knowledgeable of the different types of fraud schemes, such as identity theft, account takeovers, phishing, credit card fraud, and money laundering.

Credit Specialist II, Credit Specialist I, Teller

Comerica Bank, Houston, TX May 2012 – July 2017

●Prepare credit approval packages, annual reviews, and renewals of credit.

●Leverage extensive communication skills in gathering client conditions, assembling files, reviewing appraisals, securing documents, and reviewing fees on closing statements.

●Conduct comprehensive analysis of client financial and credit data, while determining the level of risk and matching customer needs with the appropriate loan program.

●Assist with coaching and developing analysts.

Personal Profile

Strategic, innovative, and culturally diverse professional with extensive experience in planning and development, strategic problem solving, and customer focus. A creative thinker with exceptional interpersonal capabilities who thrives when working in dynamic, fast-paced environments.

Core competencies include but are not limited to: analytical; commutative; confident; dedicated; determined; persuasive; professional; efficient, enthusiastic; experienced; perceptive; adaptability.

Skills

Finance Banking, Telecommunications, MS Office, Google Suites, Talkdesk, Zen Desk

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