Joseph Cortina Indio, CA • LinkedIn

adywyg@r.postjobfree.com • 442-***-****

Food & Beverage Operations Manager

Enthusiastic and detail-oriented professional with substantial experience managing and streamlining day-to-day operations of food and beverage department and delivering exceptional performance across hospitality industry. Proven success in launching new restaurants, streamlining processes, and ensuring compliance with industry standards and regulatory requirements. Aptitude for managing all aspects of food production, hygiene, and customer retention. Track record of creating cost-effective menus, offering signature drinks, and creating unique culinary. Excel at overseeing ordering, inventory, and catering, researching trends, and delivering innovative ideas. Adept at budget control, goal achievement, and upholding quality and safety. Expert in diverse dining experiences from casual to fine dining. Skilled in team leadership, productivity improvement, and relationship building. Deep knowledge of front-of-house operations, mixology, and high-volume service. Areas of Expertise

• Food Service Management

• Event Planning & Execution

• Health & Safety Compliance

• Hospitality Leadership

• Operations Management

• Quality Assurance

• Vendor Management

• Menu Development

• Inventory Management

• Team Leadership

• Customer Service Management

• Cost Control & Revenue Growth

Career Experience

Traveling Bartender / Sous Chef, PGA / ATP / F1 2022 – Present Drive event success through collaboration with renowned catering companies, such as Culinary Concepts, Behind the Scenes, and Proof of the Pudding. Manage inventory, ensure timely supply deliveries, and uphold hygiene standards during events.

● Created innovative and captivating signature cocktails and dishes by utilizing expertise in culinary arts.

● Executed high-volume beverage and food service operations at golf, tennis, and Formula 1 events from coast to coast. Food & Beverage Supervisor, Ace Hotel Palm Springs – Palm Springs, CA 2021 – 2022 Led and trained 75+ employees daily, prioritizing hospitality and urgency for seamless operations and customer experiences. Maintained optimal cleanliness across all food service areas while ensuring compliance with health and safety regulations.

● Elevated guest satisfaction levels by supervising and offering strategic training to diverse team of food and beverage department staff, encompassing Kings Highway, room service, swimming pools, and Amigo Room. Food & Beverage Manager, Sherman's Bakery & Delicatessen – Palm Desert 2019 – 2020 Managed end-to-end operations of food and beverage department. Monitored labor, sales, and productivity metrics. Elevated service standards and complied with safety regulations. Addressed customer feedback, resolve issues, and enhanced experience.

● Enhanced overall service quality by optimizing front-of-house and back-of-house functions.

● Maintained cost-efficient menu without compromising on guest satisfaction by collaborating with local vendors/suppliers. Bar Supervisor / Lead, Big Rock Pub – La Quinta, CA 2016 – 2017 Trained new staff, imparting knowledge of beverage menus. Improved new hires’ understanding of upselling techniques in fast- paced, high-volume settings. Leveraged insights into customer preferences to curate selection of top-selling beverages.

● Developed and implemented innovative cocktail menus, introducing range of distinctive signature drinks to enhance overall customer experience while prioritizing consistency and exceptional taste. Food & Beverage Manager, Omni Resort – Rancho Mirage, CA 2014 – 2016 Oversaw staff development and fostered high-performing team. Enhanced customer experience and boosted venue's reputation.

● Led "Splashtopia" operations, overseeing scheduling, optimizing food orders, and enhancing customer satisfaction. Bar Manager, Villa Portofino – Palm Desert, CA 2011 – 2014 Established new Standard Operating Procedure (SOP) for all Front of House (FOH) team members and clubhouse outlets through effective coordination with chef. Introduced training modules for staff, leading to improved customer satisfaction.

● Developed and implemented top-notch beverage program that optimized cost-efficiency and maximized revenue. Entrepreneur – Event Coordinator & Chef, At Your Service Catering – Coachella Valley 2004 – Present Established flourishing catering service in Southern California. Handled and catered to groups of up to 400 individuals, exhibiting exceptional organizational and culinary prowess.

● Expertly curated and flawlessly executed diverse food and drink menus tailored to various event themes. Education

Culinary Arts Degree Art Institute of California – San Bernardino, CA Degree title in Hospitality & Business Management College of the Desert – Palm Desert, CA

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