Customer Service Representative
Resume:
Samantha Cales
Lafayette, IN, *****, US
********.**@*****.***
A SELF-MOTIVATED, ANALYTICAL AND AMBITIOUS TEAM PLAYER HAVING EXTENSIVE EXPERIENCE IN PROCESS IMPROVEMENT, PERFORMANCE MANAGEMENT, SALES AND CUSTOMER SERVICE. Work Experience
Compliance Coordinator / Administrative Support
Kirby Risk Service Center - Lafayette, IN
May 2018 to Present
• Manage supply chain and product compliance complexities.
• Conduct mandatory reporting requirements for regulations such as REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals), RoHS (Restriction of Hazardous Substances), California Proposition-65.
• Ensures company compliance with all Federal, State, and corporate environmental policies and regulations.
• Prepares Regulatory Compliance reports and submits to customers as requested.
• Maintains ISO/IATF 16949:2016 quality standards.
• Complete Free Trade Agreements, Certificate of Origin, Material Declaration, and Conflict Mineral reports.
• Provides administrative support by implementing systems, procedures, and policies, completing projects in support of compliance auditors.
• Set up new employee personnel information.
• Process daily reports, create excel spreadsheets, order supplies, answer phones.
• Receives and process employment and payroll records of employees i.e., setting up new hires, transfers, terminations, timekeeping, etc.
• Review wages computed and correct errors to ensure accuracy of payroll.
• Schedule and conduct new employee orientation activities including meeting arrangements, compilation of new hire paperwork.
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.
Product Specialist
Mike Raisor Buick GMC Cadillac - Lafayette, IN
October 2016 to May 2018
• Understand cars by studying their features and capabilities, as well as comparing and contrasting competitive models.
• Develop buyers by keeping good rapport with previous and new customers; also by suggesting trade- ins; respond to inquiries; recommend sales campaigns and promotions.
• Qualify buyers by understanding their interests and requirements; matching requirements and interests to various models, etc.
• Close sales by overcoming objection(s); complete sales or purchase contracts; explain provisions; offer services, warranties and financing; collect payment and deliver automobile.
• Update own job knowledge by participating in educational opportunities, attending seminars and reading professional publications.
• Explore new opportunities in order to add value to job accomplishments.
• Discover customer’s needs by listening and asking questions.
• Perform walk-around with new and old customer and demonstrate features of suitable vehicles.
• Ensure that customers understand the vehicle’s operating features, paperwork and warranty.
• Establish and maintain follow-up system, which encourages repeat business cum referrals.
• Report to the sales manager regarding reviews, analyses, objectives, and planned activities.
• Participates in sales meetings and training provided by the dealership and manufacturers.
• Review sales statistics and plan more effectively to improve sales. Customer Service Representative
Lafayette Bank and Trust
August 2012 to October 2016
• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Coordinated daily cash reconciliation at a high-volume location.
• Executed wire transfers, stop payments and account transfers.
• Processed exchange and foreign currency.
• Sold cashier checks, traveler checks and money orders.
• Advised clients on mortgage, educational and personal loans.
• Maintained friendly and professional customer interactions.
• Handled various accounting transactions.
Store Manager
Cashland Financial Services
August 2006 to November 2010
• Managed high volumes of financial activity in a fast-paced, risk-based environment.
• Synthesized financial and budgetary information to solve problems and develop alternative solutions.
• Analyzed budgets, financial reports and projections for accurate reporting of financial standing.
• Recommended loan approvals and denials based on customer loan application reviews.
• Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
• Trained, coached and mentor staff to ensure smooth adoption of new program.
• Assigned employees to specific duties to best meet the needs of the store.
• Hired, trained and evaluated personnel in sales and marketing.
• Trained and developed new associates on POS system and key sales tactics.
• Generated repeat business through exceptional customer service. Education
High School Diploma
Jefferson High School
2000
Skills
• Cash Management
• Sales
• Microsoft Word
• Customer Service
• Microsoft Office
• Outlook
• Word
• Payroll
• Accounts Payable
• MS Office
• Microsoft Excel
• Billing
• Filing
• Data Entry
• Quickbooks
• Accounting
• Scheduling
• Client Relations
• Phone Etiquette
• Marketing
• Management Experience
• Internal Audits
• Retail sales
• Cash handling
• Bank Secrecy Act
• Tax Experience
• IATF 16949:2016
• Organizational skills
• ISO 9001
• Advanced skills in Microsoft Word, Outlook and Excel, proficient in Microsoft PowerPoint.
• Ability to prioritize workload, multi-task and work under pressure in a fast-paced environment
• Exceptional organizational skills and attention to detail.
• Excellent oral, written skills necessary to communicate and work effectively with management and co-workers.
• Ability to understand oral and written directions.
• Ability to establish and maintain effective working relationships and strong customer service skills.
• Ability to take initiative to complete projects, tasks and assignments.
• Ability to empathize and defuse sensitive or contentious employee issues.
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