Ballarat House (Freelancing)

Airbnb Virtual Assistant

Providing professional customer service to our guests, ensuring all inquiries are answered within less than an hour via email and phone calls.

Handling various calendars (AirBnb, Lodgify, Booking.com) and making sure no double bookings. Professionally handled all social media accounts, creating various content for customer engagement. Creating landing pages using Kartra software to use in Facebook ads. Feb 2023 - Aug 2023

WORK EXPERIENCE

Philippines +63-976******* adywxv@r.postjobfree.com Mark Daryl M. Padlan

SKILLS & INTERESTS

Cin Cin UK (Freelancing)

Virtual Assistant (Italian Restaurant)

Multiple management of email accounts, answering and providing excellent customer service via email and phone calls.

Reservation management using Seven Rooms. Sending specific quotes for each reservation and creating reports bi-weekly.

Instagram growth management, with over 15k followers. Posting consistently using my product showcase strategy.

Frequently updating menus every week in the website (WordPress) and managing stock inventory. Nov 2022 - Jan 2023

Play in the Zone (Freelancing)

Sales VA (Music Business Coach)

Email management with excellent customer service and handling inbound sales conversion ($299 for every closed sale)

Weekly report submission for every sales and tasks accomplishment Creating ad creatives (Infographics and Videos) for Facebook ads and AB testing landing pages

(WordPress)

Basic video editing, repurposing content in various social media accounts and creating high click rate Youtube thumbnails

Apr 2022 - Nov 2022

Frontier Communications

Technical Support

Daily receiving of inbound calls, communicating with customers about service issues, ensuring customer satisfaction, and guaranteed resolution.

Daily management of customer inquiries via email & chat, providing support and professional service CRM using Pega Hub and various troubleshooting software Providing measurable metrics to contribute to the team's monthly KPIs Leadership Experience - provided guided support to help teammates to achieve promoting scores July 2020 - May 2022

Skills: Customer Service, Microsoft Office (Excel, PowerPoint & Word), Google Suite, Customer Relation Management (CRM), Digital Marketing (Facebook Ads, Ad Creation), Social Media Marketing, Video Editing, Website management (WordPress)

Interests: Strategy & Operations, Customer Engagement, Career Growth & Consulting, Business Training, Content Creation, Working out, Running, Motorcycle Riding

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