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Customer Service Project Manager

Location:
Tampa, FL
Posted:
August 13, 2023

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Resume:

PHILIP PIASECKI

**** ****** ***** *****

Apollo Beach, FL 33572

727-***-****

adywxu@r.postjobfree.com

SUMMARY: Seasoned Chef knowledgeable about restaurant and retail industry operations and offering top- notch project management, team leadership and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities. SKILLS

• Positive learning process • Product ordering • High-volume dining • Safety measures • Excellent with kids • Conflict and dispute resolution • Training and development • Time management skills • Results-oriented • Quick learner • Operations management • Excellent communication EXPERIENCE

General Manager, Little Caesars, Ardmore, OK

Improved sales from $15,000 to $25,000 in six weeks. Customer service rating increased from 25% to 95% satisfaction, with over 40 reviews per week. Grew staff from six to twenty employees due to thorough training and adhering to company policies. Improved overall appearance of the store utilizing sound sanitation through the state and Little Caesars guidelines.

Executive Chef, Winstar World Casino and Resort, Thackerville, OK Improved consistency of food quality and appearance by following recipes and correct measurements. Reduced ticket time from 18 minutes to 12 minutes by improving workflow at each station. Motivated all staff by participating in and running pre and post shift server meetings. Protein Chef / Specialty Carver Tampa, FL Delaware North Amelia Arena / Dec 2018 to Current Trim and season all meat in the arena for concerts, special events and hockey games including smoking brisket and pork shoulder. Trim top round, prime rib, filet mignon and tomahawk steaks. Loading and unloading the smokers during the day and overnight cooking, In addition to Protein Chef during the hockey games and events I work as a Specialty Carving Chef in a premium suite known as the Vology Loge. In the capacity as a Carving Chef I am interacting and serving exclusive guest of private companies. Supervise in setting up and maintaining the food buffet and carve specialty meats such as tomahawk steaks. Google Mapping Project Manager (Local Area Only) Mountainview, CA Google / Oct 2018 to Jan 2019 • Trained and operated a million dollar car equipped with sophisticated cameras and computer to capture data and pictures. Instruction sent from Google's home office for mapping area. The data and images were downloaded to a disk and sent to Google's headquarter office for the making of street views for businesses and residential areas. Responsible for daily reports, logging of mapping completions and maintenance of vehicle. Completed the project two weeks early at which time the car was turned over to the next manager in excellent condition. Received a sizable bonus for turning over the car and training the next manager. Grill Cook (Seasonal Position) Delaware North Yellowstone National Park/ Jun 2018 to Oct 2018 Worked in an efficient and expeditious manner to exceed production exceptions. Managed productive to comply with management guidelines to enhance revenues and profits. Completed all prep work and related to shift for hot line, prepared all orders exact and to chef's specifications, portioned and plate food for serving to guests. Maintained quality control and timeliness for all food orders adhering to ServeSafe procedures, followed safety, security and kitchen procedures. Kept the kitchen work area in an orderly and clean condition while monitoring the quality of service, food and beverages.

Supervisor/Chef Firestick Grill Tampa, FL Delaware North - Amalie Arena/ Aug 2017 to Jun 2018 Supervisor chef for upscale 350 seat restaurant in Amalie Arena which is home to the 2004, 2020, and 2021 Stanley Cup Champion Tampa Bay Lightning. Responsible for assisting with daily supervision and production of restaurant's pregame buffets during game and non game day events including the planning and adjustment of menus in consultation with the Executive and Sous Chefs. Coordinated and participated in restaurant operations while monitoring food and labor costs. Managed, supervised and trained food and beverage employees knowing the job duty of each employee. Scheduled and managed the maintenance sanitation of the kitchen equipment and related areas to ensure a healthy, safe work environment which meets/complies with federal, state and corporate standards and regulations. Interacted with the event guests in a professional yet friendly manner to ensure exceptional experience for guests. Created a positive atmosphere for guests and team members. Banquet Chef Clearwater, FL Wyndham Grand Hotel on Clearwater Beach/ Feb 2018 to Jun 2018 The Wyndham Grand Hotel and Spa is a flagship Hotel within the Wyndham company. Provide consistent support to the success of the banquet operations. Received banquet event orders for 5 to 1000 people. Prepared the orders based on menus designed by our Executive Chef Monitored banquet service, including overseeing events as needed and working closely with banquet team to maintain high levels of service and quality product. Ensured food preparation standards in accordance with facility standards and cost controls. Worked with other hotel departments for events and catering. Strived to deliver excellent customer service and experience.

Event Support Specialist Clearwater, FL City of Clearwater Florida Work with the Parks and Recreation Department managing sport complexes during events, tryouts and tournaments. Work closely with the incoming directors to ensure their events run smoothly. In this capacity I become the face of The City of Clearwater welcoming athletes and their families to the number one parks and recreation fields in the country.

Director of Operations Apollo Beach, FL Piasecki Power Skating National competitive skater and coach in both figure skating and ice hockey for 35 years. Won many awards and skated in many forums throughout the country. My exposure to different styles of skating in both disciplines formed a unique set of skills and teaching methods. My ability to teach, coach, communicate and demonstrate leads to the success of the skater no matter what level, age or goals. EDUCATION AND TRAINING

Associate of Arts: Culinary Arts Culinary Institute of America 1987 Hyde Park, NY CERTIFICATIONS AND AWARDS

• Attained Highest Independent Shop Service for exceptional service and award winning memories for Firestick Grill, Amalie Arena • Received All Star Award for the prestigious National Hockey League All Star Game event at Amalie Arena • Certified in ServeSafe Procedures • Trained in CPR and First Aid • Perfect Attendance, Service Award, President of the Baker's Club at Culinary Institute of America (CIA) • National competitor and medalist in both Hockey and Figure Skating as an amateur skater and coach



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