Tehira Andrews

Experience not limited.

Bronx, NY 10467

adywxh@r.postjobfree.com

+1-347-***-****

Authorized to work in the US for any employer

Work Experience

Cook

MGM Resorts International - Yonkers, NY

December 2018 to Present

Fully cook meals at casino restaurant (ill Cocina and the food court) maintained cleanly work areas. Independently ran the 1st Hot dog cart at Empire City Casino. Cooked all beef hot dogs and sold them throughout the casino. While selling hot dogs and cooking in the restaurant I create an engaging memorable experience. All my food is made and served with love.

• Trained as a cook

• Supervised kitchen quality standards

• Followed proper safe handling policies

• Sanitized work station, kitchen, equipment, Utensils and dishware

• Prepared meals and took into account customer food allergies

• Prepared beverages orders

• Prepped ingredients

• Stocked production cooler

• Operated deep fryer

• Basic kitchen serving duties

• Maintained health and sanitation standards

• Diligently washed and sanitized all equipment and surfaces

• Operated grill

• Trained as a cook

• Supervised kitchen quality standards

• Followed proper safe handling policies

• Sanitized work station and kitchen

• Prepared meals and took into account customer food allergies

• Prepared beverages orders

• Supervised all kitchen procedures

Retail store supervisor

Aramark Us Open - Queens, NY

July 2017 to August 2018

Responsible for the coordination of the Us open Retail Store location. Committed to providing high-quality Customer service and authentic shopping experiences to customers and special quest Tennis players and coaches visiting from all over.

Supervised /hands on the receiving of all incoming merchandise. Assigned daily tasks to staff and ensured that the tasks are performed correctly and in a timely manner while maintaining high standards of customer service. Assures the moving of incoming merchandise to floor, storage area(s) and/or display room. Handled the storing of all incoming merchandise in assigned locations. Ensured correct pricing on all products.

Maintained customer service standards with a smile. Cashier when necessary to expedite the processing of guests purchasing. Responsible for the recording of damaged merchandise. Merchandised the floor for maximum sale of all products. Customer service representative

Trader Joes - Manhattan, NY

October 2012 to September 2016

POS Registers

Receiving and unloading deliveries

Pulling items

Stocking shelves

Building displays

Flower Order writter

(FOL)directing customers to the appropriate register for check out. cleaning the floor mopping, sweeping etc

Utilizing safety procedures

Answering questions about Trader Joe's products.

Access control (Crowd control)

Genuinely making sure that every customer has a fun, friendly and informative shopping experience. Giving a WOW experience

Assisting customers with special needs shop while giving a knowledgeable caring experience. Education

High school diploma

Corner stone Christian ministries school

2006 to 2007

Skills

• Maintenance (10+ years)

• Promotions (6 years)

• Special needs counselor/advocate (10+ years)

• CSR

• Call Center

• Customer Care (10+ years)

• Customer Service (10+ years)

• Customer Support (10+ years)

• Special Needs

• Loss Prevention

• Restaurant Experience

• Caregiving

• Merchandising

• POS

• Meal Preparation

• Cooking

• Childcare

• Kitchen Experience

• Autism Experience

• Cleaning Experience

• Laundry

• Teaching

• Store Management Experience

• Microsoft Excel

• English

• Microsoft Word

• Phone Etiquette

• Special Education

• Pricing

• Cash Handling

• Organizational Skills

• Serving Experience

• Home Care

• Food Service

• Applied Behavior Analysis

• Senior Care

• Classroom Management

• Host/Hostess

• Developmental Disabilities Experience

• Behavior Management

• Case Management

• Experience with Children

• Toddler Care

• Medication Administration

• Social Work

• Sales

• Preschool experience

• Security

• Crisis Intervention

• Retail Sales

• Early Childhood Education

• Behavioral Therapy

• Tutoring

• Group Therapy

• Babysitting

• Motivational Interviewing

• Child & Family Counseling

• Food Safety

• Program Development

• Host/hostess experience

• Addiction Counseling

• C#

• Guest relations

• Front desk

• Clerical experience

• Typing

• Microsoft Access

• Custodial experience

• Sanitation

• Hospitality

• Serving

• Communication skills

• Mental Health Counseling

• Crisis Management

• Computer literacy

• Computer skills

• Behavioral Health

• Curriculum Development

• Research

• Cognitive Behavioral Therapy

• Program Management

Certifications and Licenses

Licensed security officer

January 2005 to November 2008

Licenced security guard

8 hr 16 hr certificate

fire prevention certificate

Loss prevention certified

Special needs specialist

cultural compitency certificate

Assessments

Cooking Skills: Basic Food Preparation — Familiar

June 2020

Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Familiar

Call Center Customer Service — Familiar

July 2020

Applying customer service skills in a call center setting. Full results: Familiar

Call center customer service — Familiar

July 2020

Applying customer service skills in a call center setting. Full results: Familiar

Customer service — Proficient

July 2020

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Highly Proficient

November 2020

Tendency to be dependable and come to work

Full results: Highly Proficient

Customer service fit — Proficient

August 2020

Measures the traits that are important for success for customer service roles Full results: Proficient

Food safety — Completed

December 2020

Proper food handling, storage, and equipment use for preventing the spread of foodborne illness Full results: Completed

Customer service fit — Proficient

June 2021

Measures the traits that are important for success for customer service roles Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILL HIGHLIGHTS

Order writter

Maintenance crew leader

Personal shopper special needs specialist

Shift gig specialist

Caregiver

Child care acs approved

Contact this candidate