MONICA RODRIGUEZ-ROACHO

**** **** **. ***** ****, TX 76114

Phone: 817-***-**** Email: adywxf@r.postjobfree.com

Objective:

Seeking a position as a Secretary/Clerk in which I will utilize my computer knowledge, strong people skills, organizational abilities, and business experience.

Ability Summary:

• Bilingual Spanish/English

• 15 years of Excellent Customer Service/Medical Front Office

• Highly professional with a Strong work ethic, Dependable, Team Player

• Knowledge of Medical Terminology

• Fast Learner/Detail Oriented

• Knowledge of all office equipment including multi-line phone system

• Medical Records/ Health Information Management

• Procedure/Surgery Scheduler

Employment History:

Texas Healthcare Pain Management 1307 8th Ave., Suite 506, Fort Worth, Texas 76104 Procedure/Surgery Scheduler- Front Office Receptionist 02/2013 - Current Provide excellent customer service to over 80+ patients on a daily basis while checking in/checking out as well as over the phone. Responsible for posting all payments onto system for daily balance. Manage incoming referrals from outside providers. Schedule new patients, mail out new patient packets to ensure they are received prior to scheduled appointments. Advise patients of what needs to be brought for Consultation appointments. Assist patients in canceling/rescheduling of their appointments. Translate as needed to Spanish-speaking patients as needed. Initiate/Maintain schedule for in office procedures as well as outpatient Surgeries for two providers. Give/mail patients procedure packets with required instructions. Make sure Surgery facility has all required patient documentation and clearances necessary for surgeries. Assist in training new staff in front office.

Life Care Center of Haltom 2936 Markum Drive. Fort Worth, Texas 76104 Health Information Management/Medical Records Department 10/2011 - 12/2012 Compile, process, and maintain medical records of hospital and Nursing facility in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. Have physicians sign orders when needed. Report patient information for health requirements and standards. Conduct Audits on Nursing documentation. John Peter Smith Hospital 1500 S. Main St. Fort Worth, Texas Hospital 76104 Health Information Management Associate I 10/2009 - 05/2011 Provide excellent customer service to internal/external doctors requesting patient information. Released medical information regarding patients in a timely manner and following HIPPA guidelines and proper authorization. Accurately filed dictation from doctors, progress notes, lab results in patients file to ensure continuity of patient care. Promptly retrieved/Initiated new patient file for Next Day Surgery, Preop, Inpatient/Outpatient prior to scheduled appointment. Prep/Scan records received from Emergency Room into Chartmaxx. Did pickup and reconciled charts form ER. Audited charts already uploaded into system for mistakes not caught by Quality Reviewer. Tx Dept of Health & Human Services Regional Change Center 1400 Circle Dr. Fort Worth, Texas 76119 General Office Clerk III 05/2009 - 08/2009

Provide excellent Customer Service by answering multi-phone line call system from clients requesting to report changes on their cases. Give clients brief information regarding their cases. Assisted case workers by calling Spanish-speaking clients regarding their cases. Translated Spanish written changes clients would fax, email, mail, or drop off at the Regional Change Center. Borrego Painting 4358 Valentine St. Fort Worth, Tx 76107 Secretary 02/2008 - 10/2008

Answer phone, take messages, keep track of timesheets, loans requested by employees, payroll, send invoices and emails to General Contractors. Interpret when discussing Bids between sub-contractor and Hotel owners, General Contractors, Job Foreman or office personnel. FWISD (Family Resource Center) 1550 Bolton St, Fort Worth, TX 76111 Secretary 08/2006 - 03/2007

Receive on-line referral for counseling services from FWISD counselors, administrators, or teachers requesting to get student matched up with outside agency such as Parenting Center, Women’s Center, and other agencies that offered their services at the center. Greet clients, answer phone, schedule appointments and translate to Spanish speaking clients. Setup conference room for meetings, data in-put and prepare/ update client files. Assist parents in completing Medicaid applications. Schedule classes for ESL. Tarrant County Public Health 4800 Adam Grubb, Suite 400 Lake Worth, Texas 76135 General Office Clerk II-Staff Support Specialist 11/2000 - 08/2006 As the front office clerk, I would check clients in/out for various services provided in the clinic such as Immunizations, Well Child Checkups, Adult Health Services, Family Planning, Tuberculosis testing. Input and update client information in various computer systems. Verify insurance coverage. Send and request medical information by fax. Answer multi-phone line system. Translate to Spanish-speaking clients. All cash registrar procedures. Make daily revenue/Medicaid reports. Filing, prepare/update client charts/ send invoices, receive and post checks in accounts. Maintain medical records. Determine financial eligibility for services funded through state programs. Children and Family Institute 4200 South Freeway, Fort Worth, TX 76115 General Office Clerk II 10/1997 - 03/1998

This was a job training program I obtained through a program with the Workforce Connection. I was able to learn what the duties of a secretary/clerk are and assist the director of the adoption agency. I would call clients and schedule appointments for them to meet with the Director and learn what the process was to adopt a child. I would explain what documents were necessary in order to initialize adoption/foster care process. I would type documents for court hearings and prepare files needed in court to finalize the adoption. I faxed and mailed documents back and forth to agency and attorneys.

Education History

Workforce Center/Southwest Texas Junior College Uvalde, TX 78801 GED 1998