**** ********* **

Levittown Pa, *****

267-***-****

adywvy@r.postjobfree.com

Joshayla Newkirk

Aka Shay

SKILLS

●Problem solver

●Strong communicator

●Pool operations

●First aid and CPR

●Effective problem-solver

●Training and mentoring

●Supervisor

●Multitasking ability

●Organization skills

●Team building

●Group and individual instruction

●Public safety

●Budgets

●Cash and drawer management

●Great question responses

●Staff training

●Time management skills

●Problem resolution

●Team management

EXPERIENCE

kiddie academy of langhorne- lead pre-k teacher

December 2021- current job

●Planned and prepared activities for age students.

●Provided an open and loving environment where children direct learning process.

●Administered assessments for each child and tracked results.

●Completed documentation on individual children and teachers for recordkeeping.

●Established guidelines for teacher performance, lesson planning and compliance with established procedures.

●Improved academic performance by diversifying teaching techniques.

●Sanitized toys and play equipment each day to maintain safety and cleanliness.

●Educated students in foundational concepts such as shapes, numbers and letters.

●Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

●Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

●Maintained ratios

●Addressed behavioral and learning issues with parents and daycare management.

European wax center- front desk receptionist

September 2021- January 2022

●Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

●Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

●Resolved customer issues quickly and notified supervisor immediately when problems escalated.

●Used internal software to process reservations, check-ins and check-outs.

●Collected room deposits, fees and payments.

●Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

●Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

●Upsaled packages to make sure customers returned.

Metro by T-mobile - sales associate July 2020 - March 2021

●Restocked, following established merchandising procedures and standards.

●Used a POS system to scan customer purchases, calculate prices, and process transactions.

●Provided accurate information to help customers quickly navigate store and acquire items for purchase

●Welcomed guests and offered quick assistance to handle diverse needs.

●Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.

●Unboxed and restocked merchandise into attractive displays.

●Did inventory most mornings.

●Maintain a clean and organized sales floor throughout shift due to COVID-19 restrictions

●Resolved customer issues quickly to recapture the customer’s loyalty and maintain the sale.

●Engaged customers and built connections to drive long-term sales.

●Planned efficient sales routes to maximize the number of customers served and incoming revenue.

Sesame Place, Langhorne Pa— Lifeguard

June 2019 - July 2020

●Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.

●Observed recreational users to detect safety concerns and prevent ongoing violations.

●Brought in emergency personnel and offered continuous care until arrival of authorities.

●Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.

●Conducted 45 minutes of rotations on sometimes 10 hour shifts to patrol locations to identify and help those in need of immediate care and assistance.

●Detailed factors such as weather, incidents and aid rendered in daily reports to management

●

Target, Langhorne Pa — cashier

Sept 2019 - Jan 2020

●Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

●Checked prices for customers and processed items sold by scanning barcodes.

●Processed POS transactions, including checks, cash and credit purchases or refunds.

●Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

●Restocked, arranged and organized merchandise in front lanes to drive product sales.

●

Mcdonalds, Bristol Pa — fast food employee

Aug 2018 - June 2010

●Consistently provided friendly service to promote better customer engagement.

●Checked completed orders for accuracy and bagged meals for easy carrying.

●Promoted customer loyalty by efficiently handling food and service complaints.

●Greeted customers promptly and took orders to keep flow of traffic moving.

●Pleasantly and courteously interacted with customers to deliver quality service.

●Performed shift change tasks each day to keep store efficient and neat.

EDUCATION

Harry s Truman high school, Levittown Pa — High school diploma

Graduated in 2020

Certifications

CPR/ first aid certified

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