Front Desk Sales Associate
Resume:
Levittown Pa, *****
************@*****.***
Joshayla Newkirk
Aka Shay
SKILLS
●Problem solver
●Strong communicator
●Pool operations
●First aid and CPR
●Effective problem-solver
●Training and mentoring
●Supervisor
●Multitasking ability
●Organization skills
●Team building
●Group and individual instruction
●Public safety
●Budgets
●Cash and drawer management
●Great question responses
●Staff training
●Time management skills
●Problem resolution
●Team management
EXPERIENCE
kiddie academy of langhorne- lead pre-k teacher
December 2021- current job
●Planned and prepared activities for age students.
●Provided an open and loving environment where children direct learning process.
●Administered assessments for each child and tracked results.
●Completed documentation on individual children and teachers for recordkeeping.
●Established guidelines for teacher performance, lesson planning and compliance with established procedures.
●Improved academic performance by diversifying teaching techniques.
●Sanitized toys and play equipment each day to maintain safety and cleanliness.
●Educated students in foundational concepts such as shapes, numbers and letters.
●Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
●Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
●Maintained ratios
●Addressed behavioral and learning issues with parents and daycare management.
European wax center- front desk receptionist
September 2021- January 2022
●Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
●Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
●Resolved customer issues quickly and notified supervisor immediately when problems escalated.
●Used internal software to process reservations, check-ins and check-outs.
●Collected room deposits, fees and payments.
●Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
●Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
●Upsaled packages to make sure customers returned.
Metro by T-mobile - sales associate July 2020 - March 2021
●Restocked, following established merchandising procedures and standards.
●Used a POS system to scan customer purchases, calculate prices, and process transactions.
●Provided accurate information to help customers quickly navigate store and acquire items for purchase
●Welcomed guests and offered quick assistance to handle diverse needs.
●Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
●Unboxed and restocked merchandise into attractive displays.
●Did inventory most mornings.
●Maintain a clean and organized sales floor throughout shift due to COVID-19 restrictions
●Resolved customer issues quickly to recapture the customer’s loyalty and maintain the sale.
●Engaged customers and built connections to drive long-term sales.
●Planned efficient sales routes to maximize the number of customers served and incoming revenue.
Sesame Place, Langhorne Pa— Lifeguard
June 2019 - July 2020
●Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
●Observed recreational users to detect safety concerns and prevent ongoing violations.
●Brought in emergency personnel and offered continuous care until arrival of authorities.
●Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
●Conducted 45 minutes of rotations on sometimes 10 hour shifts to patrol locations to identify and help those in need of immediate care and assistance.
●Detailed factors such as weather, incidents and aid rendered in daily reports to management
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Target, Langhorne Pa — cashier
Sept 2019 - Jan 2020
●Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
●Checked prices for customers and processed items sold by scanning barcodes.
●Processed POS transactions, including checks, cash and credit purchases or refunds.
●Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
●Restocked, arranged and organized merchandise in front lanes to drive product sales.
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Mcdonalds, Bristol Pa — fast food employee
Aug 2018 - June 2010
●Consistently provided friendly service to promote better customer engagement.
●Checked completed orders for accuracy and bagged meals for easy carrying.
●Promoted customer loyalty by efficiently handling food and service complaints.
●Greeted customers promptly and took orders to keep flow of traffic moving.
●Pleasantly and courteously interacted with customers to deliver quality service.
●Performed shift change tasks each day to keep store efficient and neat.
EDUCATION
Harry s Truman high school, Levittown Pa — High school diploma
Graduated in 2020
Certifications
CPR/ first aid certified
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