Customer Service Travel Agent
Resume:
Ellen Swords
Biloxi, MS *****
*********@*****.***
Top-Notch Sales/Customer Service Professional!
Authorized to work in the US for any employer
Work Experience
Front Desk Agent / Night Auditor / Concierge
Radisson Hotel & Resort - Key West, FL
January 2010 to September 2021
• High sales turning walk-ins/inquiry calls/emails into bookings.
• Booked guests activities and dining through out the FL Keys.
• Processed daily audit/end-of-day account reconciliations. Travel Agent / Customer Service
Surfside Trips & Travel, Inc. - Miami Beach, FL
January 2007 to December 2009
• Pursued various marketing opportunities via local events/internet.
• Consistently top sales in all group, all-inclusive & cruise bookings.
• Strongly pursued all travel continuing education opportunities. Travel Agent / Customer Service
All Florida Keys Property Management & The Accomodations Center - Key West, FL June 2005 to January 2007
• Booked/promoted Florida Keys accommodations and attractions.
• Property management for 1800 Atlantic Condominiums/Key West.
• Promoted group bookings for all local festivals and special events. Travel Agent / Customer Service
South Beach Cruises / CruiseShopping.com - Miami, FL December 1997 to August 2005
• Consistently top three-monthly with a sales staff of 45+ agents.
• Sold all major cruise lines, all-inclusives, airlines, & accomodations.
• Group and special events specialist.
Education
Associate 's Degree in Marketing
College of the Florida Keys - Key West, FL
January 1990 to August 1992
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