Ellen Swords

Biloxi, MS *****

adywvk@r.postjobfree.com

+1-228-***-****

Top-Notch Sales/Customer Service Professional!

Authorized to work in the US for any employer

Work Experience

Front Desk Agent / Night Auditor / Concierge

Radisson Hotel & Resort - Key West, FL

January 2010 to September 2021

• High sales turning walk-ins/inquiry calls/emails into bookings.

• Booked guests activities and dining through out the FL Keys.

• Processed daily audit/end-of-day account reconciliations. Travel Agent / Customer Service

Surfside Trips & Travel, Inc. - Miami Beach, FL

January 2007 to December 2009

• Pursued various marketing opportunities via local events/internet.

• Consistently top sales in all group, all-inclusive & cruise bookings.

• Strongly pursued all travel continuing education opportunities. Travel Agent / Customer Service

All Florida Keys Property Management & The Accomodations Center - Key West, FL June 2005 to January 2007

• Booked/promoted Florida Keys accommodations and attractions.

• Property management for 1800 Atlantic Condominiums/Key West.

• Promoted group bookings for all local festivals and special events. Travel Agent / Customer Service

South Beach Cruises / CruiseShopping.com - Miami, FL December 1997 to August 2005

• Consistently top three-monthly with a sales staff of 45+ agents.

• Sold all major cruise lines, all-inclusives, airlines, & accomodations.

• Group and special events specialist.

Education

Associate 's Degree in Marketing

College of the Florida Keys - Key West, FL

January 1990 to August 1992

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