Terrie E. Hamilton

*** ***** *****

Sicklerville, NJ 08081

Phone: 856-***-****

Email: adywvb@r.postjobfree.com

Professional Experience

Conference Service Manager

Live! Casino & Hotel of Philadelphia – Philadelphia, PA., August 2022 – Current

Organize and plan corporate events for groups from 1 – 300.

Execute a seamless transfer of the turnover process from sales manager to conference services manager.

Capture group details articulate them verbally and in writing.

Foster teamwork with the following departments front desk, banquets, kitchen and av to execute an excellent meeting.

Create diagrams of group details on Social Circle.

Create and distribute banquet event orders for groups.

Secure and block in house meeting space.

Input group room accommodations.

Run Catering Reports

Conduct Banquet Event Meeting.

Hold pre and post meeting for groups.

Representative for the Sales department at hotel meetings.

Sales Coordinator

Wyndham Philadelphia Historic District - Philadelphia, PA., April 2017 – August 2022

Answers and screens all calls internal and external.

Plan and coordinate event details for groups with limited food and beverage requirements.

Work directly with clients to gather meeting and room accommodation details.

Coordinate group billing with accounting.

Handle service requests and changes in partnership with the operations team while groups are in-house.

Meet guests needs via phone, email, personal interaction.

Coordinate client site inspections for sales managers.

Follow up on all inquiries and prepare sales proposals.

Work closely with the front desk and housekeeping for site inspection rooms.

Input transit and group reservations.

Sort and distribute mail.

Order and distribute office supplies for the hotel.

Processing and distributing hotel newsletter.

Process hotel invoices.

Event Manager

PA Convention Center - Philadelphia, PA., March 2017 – April 2017

Deliver excellent customer service throughout the customer experience and encourage the same from other departments.

Coordinate and communicate event details both verbally and in writing to the customer and the property operations.

Meet and greet the customer during the planning and execution phase.

Interact with guests to obtain feedback on products quality and service levels.

Ensure operations team understands expectations and parameters for scheduled event activities.

Partner with vendors to set up events, for exhibits, cooking demonstration and Team building activities.

Conducts formal pre- and post-event meetings that are required to review group needs and feedback.

Sales Coordinator

Wyndham Philadelphia Historic District - Philadelphia, PA., August 2016 - March 2017

Perform all administrative duties as required by direct manager(s) and supervisor(s) including but not limited to editing, proofing, submitting and processing contracts, proposals, rooming lists and client correspondence.

Plan and coordinate event details for groups with limited food and beverage service as assigned by Director of Sales.

Work directly with clients to gather meeting and rooming list details.

Coordinate group billing with accounting department.

Handle service requests and changes in partnership with the operations team prior to group arrival and while group is in-house.

Meet and anticipate guests needs via phone, email and personal interaction.

Perform additional office administrative tasks such as reception phone coverage, banquet event order distribution.

Compile sales kits and client gifts, coordinate client site inspections and work with managers as they prepare for business travel.

Assist with VIP reservations and arrangements.

Perform additional tasks as needed.

Office Associate

Kmart - Glassboro, NJ., October 2014 – March 2017

Balance Cash Room, Opening and Closing Day

Verified, record and witness cash amounts turned in by cashiers.

Review accuracy and proper completing of all documentation completed by others.

Order, maintains and distributes change according to store needs.

Prepare, issue and collect cashier banks and manage change banks.

Order money from Bank.

Prepare bank deposits in accordance with company policy and procedures.

Uses manual or mechanical means to count and verify cashier drops.

Process purchase orders.

Operations Support Coordinator/Executive Assistant

DeVry - Philadelphia, PA., July 25 – August 13, 2016

Greet and direct guests’ students and visitors.

Answer and direct calls.

Respond to email inquiries and requests for information.

Assisting, addressing, resolving matters that require additional attention.

Reserve classrooms and prepare facilities for classes, meetings and events.

Compile data, document student information in database.

Collect information distribute to leadership.

Prepare reports.

Assist with student enrollment registration.

Schedule appointments.

Coordinate meetings and work with leadership to prepare agendas.

Administer and process placement evaluation recording results promptly.

Concierge

Lions Gate Community Retirement Center - Voorhees, NJ., May 22, 2015 – August 21, 2016

Greet visitors with a friendly and professional attitude.

Answer client questions with confidence and enthusiasm.

Distribute daily mail.

Order office supplies and track inventory.

Maintain and update phone list.

Maintain office equipment, which includes telephone, copier, fax machine, postage machine and computer.

Provide administrative assistant to the director of activities.

Take incoming calls, transferring and communicating messages.

Coordinator housekeeping schedule.

Screens all visitors and contractors insuring they have authorization to enter guest apartments.

Maintain information for each resident for easy access i.e., medical, phone information, unit emergency contacts, etc.

Respond appropriately to medical beeper when activated.

Distribute all internal and external mail.

Collects and maintains resident’s personal information for Wellness nurse.

Assists residents with copies, fax, etc.

Coordinates transportation requests for residents.

Senior Event Manager

The Atlanta Evergreen Marriott Stone Mountain, GA., March 2013 – December 20, 2013

Deliver excellent customer service throughout the customer experience and encourage the same from other departments.

Coordinate and communicate event details both verbally and in writing to the customer and the property operations.

Meet and greet the customer during the planning and execution phase.

Work to continually improve customer service by integrating obtained feedback.

Interact with guests to obtain feedback on products quality and service levels.

Ensure Operation team understands expectations and parameters for scheduled event activities.

Partner with vendors and set up events, i.e., exhibits, wedding, cooking demonstration and Team building activities.

Conducts formal pre- and post-event meetings to review and communicate group needs and feedback.

Assist in forecasting groups budget.

Event Manager

Philadelphia Downtown Marriott Philadelphia, PA., June 2010 – March 2013

Manage all details for room blocks and events from small to large groups. (1 – 500 people)

Coordinate and plan a successful event for the customer by working closely with them to acquire the details for their room block and or meeting.

Partner with all departments involved to secure a successful event for the customer.

Greet and welcome the customer to the property and the operational team.

Ensure a smooth turnover process for the customer to the operational team.

Obtain customer feedback regarding service levels.

Provide the customer with an accurate billing summary.

Oversees pre-convention and post-convention meetings to review and communicate the groups meeting needs and feedback.

Partner with the sales team to conduct site visits or potential customers.

Identify any potential operational issues that may arise for the group and our property; offer suggestions on how to handle these issues for the guest and the property.

Maintain Group Catering and Room revenue on a weekly basis.

Senior Event Coordinator

Philadelphia Downtown Marriott Philadelphia, PA., June 2002 – June 2010

Responsible for all internal meetings, securing space and creating menus.

Assisted the Director of Event Management with the coordinating events - groups small or large.

Partnered with event managers to successfully coordinate affiliate groups.

Demonstrate exceptional, world-class hospitality to ensure the highest standards are maintained to exceed every guest’s expectation.

Maintained trace system and tracking of information.

Filing of correspondence, reports, meeting minutes, etc.

Smile and greet all internal and external guests in a warm and friendly manner. Assist all guests with their needs, or if necessary, direct them to the appropriate person as needed.

Possess great communication skills, both in person and via telephone.

Coordinate Director of Event Manger Calendar (scheduling of appointments).

Executive Assistant/HR Generalist

Philadelphia Downtown Marriott Philadelphia, PA., January 1999 – March 2002

Conducted new employee benefits orientations. Assisted with employees selecting their benefits.

Dealt with employee benefits issues and worked with medical plan insurer and benefits consultant to resolve.

Conduct exit interviews. Advises terminated employees of their rights to COBRA benefits and secures human resources materials upon employee’s departure.

Respond to employees’ questions, concerns, complaints and problems regarding personnel issues in a sensitive and confidential matter. Assisted in investigations of employee’s complaints and charges. Provide guidance to supervisors/department heads in resolving personnel problems.

Administered COBRA: ensured terminating employees obtain appropriate COBRA forms/information and that monthly payments are made timely as elected.

Represent HR at personnel related hearings and investigations for unemployment, workers compensation, EEOC, local, state government agencies and other organizations.

Assisted the HR Recruiter and helped oversee the administration and coordination of all recruiting and hiring activities in conjunction with hiring departments.

In conjunction with the HR Recruiter provides training in interviewing skills to hiring supervisors and managers as needed.

Performed other duties as assigned.

Software Skills

Proficient in Microsoft Office

Excel

Outlook

Peoplesoft / OnDemand

Delphi

Opera

Delphi,fdc

HMS

Social Circle

Certificates

Certified New Hire Trainer

Education

Bachelor’s degree in human resources management

DeVry University, Philadelphia, PA., May 25, 2011

Contact this candidate