Customer Service Department Manager

Theodore L. Matthews

adywv3@r.postjobfree.com **** S Paulina St. Chicago, IL, 60620 773-***-**** CAREER OBJECTIVE

A customer service position with career growth potential that will effectively utilize my expertise, people skills, and commitment to excellence, which I have learned in my previous positions. SKILLS

Ability to multi-task with efficiency; delegate orders as well as listen to orders, and the ability to set and meet quotas and deadlines. Experienced manager with skills in leadership, establishing relationships, and managing accounts.

EDUCATION

Wichita St. University, Wichita, KS GPA 3,0; Criminal Justice EXPERIENCE

Ford Motor Company

4/2015 – present

Production Line Member

- Adhered to safety guidelines to produce targets of 5000-7000 products a shift in a fast-paced environment

- Loaded parts efficiently and operated delicate machinery

- Inspected parts for quality and surface issues

- Collaborated with line members to maintain optimal performance First Midwest Bank

4/2011-5/2015

Senior Teller

- Coordinated and carried out branch’s daily operations

- Created labor schedules and placed product orders

- Managed payroll for department

- Up-sold and cross-sold of various bank services and products.

- Established and maintained long lasting relationships with customers Walmart, Orland Hills, IL

06/2011-3/2012

Over Night Department Manager

- Tracked and controlled inventory

- Created labor schedules and placed product orders

- Managed payroll for department

- Stocked shelves with merchandise in a timely manner.

- Greeted and offered assistance to customers when needed.

- Oversaw department and trained new associates in department

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