Customer Service Representative
Resume:
JOHNNAE MILLARD
CUSTOMER S E R V I CE R E P R E S ENTATIVE
Dallas, Texas
adywuq@r.postjobfree.com
ABOUT ME
EDUCATION
EXPERIENCE
Kept customer and food preparation areas clean and well-organized. Resolved customer concerns and relayed relevant information to supervisor.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control. Monitored and counted food stock and supplies to reorder on time. Reliable Lead Customer Service Representative with strengths in service management, training and Microsoft Office. Personable, friendly and solution-oriented lead customer service representative with over 10 years of experience in customer service, in person and remotely. Customer-focused team player offering expertise in customer loyalty and satisfaction.
Lead Customer Representative
Sales Associate
Maintenance Dispatcher
Get Insured Remote
Roots Juices Dallas, TX
Vixxo Dallas, TX
Sept 2021 - Present
Aug 2019 - Sept 2021
Mar 2019 - Aug 2019
EXPERTISE/ SKILLS
Management Skills
Types 55 WPM
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Communication Skills
Leadership
Everest College Haltom City, Tx
Medical Admin Assistant
June 2010
Seasonal Project
Inbound calls to assist clients and first time customers with purchases and site help
Advise Clients on additional products or similar items, if item was not available
Build Clientele by helping clients with future and upcoming items Accurately and efficiently responded to over 40 daily requests. Client Advisor Sept 2018 - March 2019
Louis Vuitton Dallas, TX Seasonal
Assist over 40 inbound calls per shift
Inbound calls to assist clients and first time customers with purchases and site help
Advise Clients on additional products or similar items, if item was not available
Build Clientele by helping clients with future and upcoming items Haltom High School Haltom City, Tx
High School Diploma May 2008
Certificate
Diagnose, assess, and resolve problems or issues in a timely manner Display flexibility and willingness to accept constantly changing project/program updates
Find creative solutions to any, and all, consumer problems that arise Input customer information into a database
Deliver the highest level of customer service experience Entertainment Consultant
EXPERIENCE
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AT&T/ Spring Mobile Fort Worth, TX
Nov 2016 - Oct 2018
Greet customers and maintain a clean work space
Managing customer accounts and assist with service inquiries Keep up with goals and selling wireless and television plans Operate cash and help keep up with product inventory Troubleshoot customer devices and diagnose malfunctions Stock shelves, supplies and organize displays specific items Supervisor
Starbucks Co. Fort Worth, TX Sept 2011 - Nov 2016 Manage and run store when manager is not available Meet store and personal goals
Strive for quick complaint resolution
Help manager assist the store when in need
Interview applicants, recommend individuals for hiring Evaluated staff performances and coach when needed
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