Customer Service Medical Records
Resume:
Mara Edwards
Santa Rosa, CA 95405
Phone: 707-***-****
E-Mail: adywuj@r.postjobfree.com
Professional Summary
Skilled team player. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Organized Patient Access Representative with good customer service and administrative abilities. Skilled at helping patients feel welcome with knowledgeable assistance.
Efficient is EPIC computer system with 6 years experience.
Skills
Call screening
EMR updating
Patient registration
Money handling
Customer service
Insurance verification
Clinical data entry
Improve patient care
Patient documentation
Patient education
Patient admitting
Healthcare system navigation
Patient intake
Experience
April 2016 to Current
Sutter Santa Rosa Regional Hospital Santa Rosa, CA
Patient Access Representative
Verified completeness and accuracy of patients' information for documentation in EMR system.
Registered patients, routed documentation, and escorted individuals to procedure locations.
Handled important paperwork such as advanced directives, powers of attorney, and advanced beneficiary notices.
Screened calls from patients and loved ones to help callers reach correct extensions.
Collected and secured cash payments for patients' co-payments and additional financial obligations.
Educated patients on their medical rights and care options during and after care at the facility.
Identified insurance payer sources and verified insurance coverage.
Trained volunteers and staff on effective guest relationships strategies and the rights of patients.
Answered telephone promptly and politely provided information and assistance.
Explained admitting procedures and obtained signatures on admission, clinical, and financial forms.
Obtained and accurately entered demographic, clinical, and financial data into computer system.
Respected the rights of patients and maintained confidentiality.
Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism.
Identified and collected copayments to meet patient financial obligations, including applicable deductibles.
Determined estimated cost for services provided by researching and reviewing medical treatments, tests, medications.
Provided patient orientation and education to patients and families through personal interaction.
Register and schedule lab and/or imaging procedures
Back up main hospital phone lines, call overhead codes and transfer calls to correct department.
Notify and verify Veterans administration and Kaiser when a patient comes to the facility
Mails uninsured financial applications
January 2009 to April 2016
Sutter Santa Rosa Regional Hospital Santa Rosa, CA
Health Information Management Clerk
Reviewed old charts to determine need for archiving or destroying specific records.
Located, retrieved, and delivered medical records for clinical personnel.
Prepared correspondence and records for HIPAA-compliant release of patient information.
Processed medical reports and clinical action notes, transcribing details from audio files into the patient's chart.
Kept all files secure and confidential to protect the patients and comply with HIPAA and internal requirements.
Maintained well-organized and efficient medical records system, quickly filing and retrieving files for clinical team members.
Distributed and tracked medical charts to various departments across hospital.
Retrieved patients' records for medical staff and refiled in correct locations after use.
Archived inactive patient records to comply with record retention guidelines and established protocols.
Protected security of medical records by [Action] to maintain confidentiality and adhere to Privacy Act and HIPAA provisions.
Communicated with colleagues and staff to cover other positions in department as needed.
Verified completed release of information paperwork before releasing medical records to patients and third-party requestors with proper authorization.
Maintained medical records in standardized format and order, maintaining completeness and integrity.
Pulled medical records for patients being seen by doctor each day.
Practiced meaningful customer service skills to address patient and staff needs courteously, promptly, and with compassion.
Worked with medical coder to review clinical statements and assigned standard codes using CPT, ICD-10-CM or HCPCS Level II system,
Reviewed records for completion and signatures on dictation such as History and Physical, Discharge Summary, Progress Notes, Orders, Consultation Notes and Operative Notes.
Education
June 1990 Montgomery High School Santa Rosa, CA
High School Diploma General Education
Santa Barbara City College Santa Barbara, CA
Medical Terminology/Anatomy
Contact this candidate