Keegan Owen

240-***-****

adywtw@r.postjobfree.com

WORK HISTORY

Cosmetic Experience Manager -- Frederick Dermatology Associates -- May 2020 - Present

• Proactively increase customer satisfaction and loyalty by ensuring each interaction anticipates and exceeds patient needs

• Retroactively problem solving and amending consistent problem areas

• Creating, maintaining, and implementing training guides for all employees regarding products, procedures, and policies of the practice

• Developing detailed, cross-platform marketing campaigns

• Organizing and maintaining all accounts payable for the practice

• Weekly reporting to track scheduling activity and sales analytics

• Planning, implementing, and exceeding department-wide sales goals

• Dynamic management of personal and professional schedules for all providers within the department

• Planning and executing twice yearly major sale events

• Networking periodically and working with local vendors for advertising and community engagement activities

Assistant to the Vice President -- FB Harding Electrical Contractors -- 2019-2020

• Assisted the VP/Director of Finance with day to day activities

• Performed all administrative duties for the financial department

-Became well versed in data tracking and analytics

• Wrote weekly briefings for the President and VP to summarize findings

• Served as liaison between clients and the company for payment tracking and account activity Assisted with Human Resources functions, as well as AR/AP for the financial department Marketing Director -- Frederick Radiology -- 2017-2019

• Worked independently to create routes to visit new and referring medical offices

• Represented the company during lunches and meetings with referring doctors

• Organized and executed community outreach events

• Purchased and merchandised advertising materials

• Created marketing campaigns, such as bus advertisements, to increase public exposure EDUCATION

Hood College - Frederick, MD

Bachelor’s Degree in Business Management — Fall 2011 - Spring 2015 PROFICIENCIES

• Microsoft Office Suite including Excel

• Organization and Time Management

• Leadership

• Proficient in verbal and written communication

• Well-versed in adaptable in a variety of software programs

• Customer Service and Satisfaction

• Process Improvement

• Budgeting

• Accounts Payable

• Sales Forecasting

• 75 wpm typing speed

• Social Media Marketing

REFERENCES

Please contact candidate for list of professional and/or personal references at 240-***-**** or adywtw@r.postjobfree.com.

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