Sarah West

White Bear Lake, MN

612-***-**** adyws8@r.postjobfree.com

SUMMARY

• Operations professional with 10+ years experience in administrative and customer service roles

• 10 years experience with Accounts Receivable/Payable, invoicing, collections on past due accounts, expense tracking, generating purchase requisitions, reconciliation of accounts, payroll, accounting, credit/rebill transactions including complex inter-company payment disputes, etc.

• Excellent attention to detail and ability to meet set SLAs in fast-paced environments SKILLS

• Accounts Receivable

• Accounts Payable

• Invoicing

• Reconciliation

• MS Word

• MS Excel

• MS Outlook

• MS Access

• Salesforce

• Ariba

• Navisphere

• SAP

• Websupport

• Interpersonal Communication

• Attention to detail

• Customer Service

• Administrative Support

• Scheduling

• Human Resources

• Receptionist

• Office Management

• Order Entry

PROFESSIONAL EXPERIENCE

Personnel Services Assistant

OATI – Minneapolis, MN April 2022 to December 2022

• Coordinate travel for executives – flight, rental cars, accommodations

• Utilize Websupport for expense tracking

• Oversee training registration and tracks registration

• Conduct phone screens of potential hires, documenting results

• Utilize Microsoft Access to track employee information Engineering Coordinator (Contract)

3M – Maplewood, MN April 2021 to April 2022

• Performed tasks for technical staff and facilities

• Generated purchase requisitions

• Followed up with ship dates and ensured timely arrival of equipment

• Ordered engineering materials

• Reviewed and monitored reports for accuracy

• Identified and resolved discrepancies

• Responded to inquiries by looking up forms, references, and files

• Responded to and/or researched answers to questions

• Communicated with other 3M locations

• Referred difficult questions to senior co-workers or supervisor

• Gathered data and generated standard reports, periodically or on-demand

• Prepared technical documents and information for analysis by engineers Operations Assistant (Contract)

Superior Brokerage Services – Saint Paul, MN November 2020 to April 2021

• Entered shipment date of departure into the operating system

• Assigned an entry writer to each file per shipment

• Tracked and traced cargo and empty containers, utilizing the Internet to log into the steamship line’s websites

• Obtained proof of deliveries and entered dates into system

• Manipulated and uploaded electronic documents into the appropriate file in operating system

• Provided general support to the teams and completed tasks as assigned Data Entry/Administrative Assistant (Contract)

3M - Maplewood, MN January 2020 to May 2020

• Performed advanced, diversified clerical activities requiring detailed knowledge of department policies and procedures

• Input and updated data to various online systems and generated reports as required

• Oversaw vendor set up in SAP, documentation checks, and Sunshine reporting

• Submitted shopping carts and purchase orders

• Tracked payments, collaborating with invoicing team

• Utilized project management skills

• Utilized multiple systems simultaneously

HR Administrative Assistant (Contract)

Advent Talent Group - Edina, MN February 2016 to March 2016

• Handled administrative duties for the office, while providing support to the team

• Responsible for answering all inbound telephone calls in a prompt manner

• Directed calls to the appropriate point of contact

• Assisted with payroll and accounting tasks

• Conducted reference checks, skill assessments, background checks, employment verification, I-9 compliance checks, and maintained company database

• Scheduled applicant appointments for the recruitment team

• Greeted guests upon arrival

• Entered job postings and sent follow-up responses to applicants Accounting Specialist

Tom's Labor Logistics - Monticello, MN October 2014 to February 2016

• Processed payroll - up to 100 employees

• Reviewed and reconciled Accounts Payable, settlements, billing, and daily sales

• Documented and recorded specific data for each invoice

• Oversaw daily bank deposits

Accounts Receivable Specialist

Newscycle Solutions - Bloomington, MN June 2014 to August 2014

• Performed collection calls to customers with past due accounts, handling multiple accounts simultaneously

• Participated in meetings with team and CFO, to strategize and discuss options to bring various accounts current

• Worked cross-functionally with various departments to resolve payment issues

• Entered dispute process into Salesforce.com

• Prepared invoices for mail

Communications Specialist

Fireside Hearth & Home - Roseville, MN September 2013 to February 2014

• Responsible for greeting and assisting customers

• Answered incoming phone calls for multiple Fireside locations; directed calls to appropriate department

• Handled escalated customer calls, and provided troubleshooting options as appropriate

• Maintained showroom floor, ensuring cleanliness and product placement

• Updated various requirements for city permits

• Verified accuracy of customer orders and claims

Dispute Analyst

H B Fuller - Vadnais Heights, MN November 2012 to August 2013

• Worked with various departments including North American Quality Management, Customer Service Management, Credit and Collections, and Commercial Teams, to achieve rapid resolution of customer complaints

• Categorized complaints entered in Salesforce.com and routed accordingly

• Executed credit/rebill transactions including complex inter-company payment disputes

• Connected with A/P departments and 3rd party providers through the dispute cycle

• Responsible for maintaining and completing tasks to ensure customer satisfaction

• Obtained and documented all approvals related to returns and credit handling Mobile Sales Consultant

Best Buy - Oakdale, MN September 2011 to January 2012

• Responsible for driving sales and customer satisfaction for various wireless products

• Discussed various wireless plans, features, products, and services with customers

• Responsible for maintaining a clean work environment, stocking new products as needed

• Performed end of day closing duties

EDUCATION

Mansfield Adult Education Center - Mansfield, OH

GED

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