Tanika Clay

Valrico, FL *****

adywrk@r.postjobfree.com

+1-608-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Assistant Manager

Open Pantry - Madison, WI

May 2018 to March 2022

• Prepare the store for opening and closing which included counting the safe for bank deposits.

• Greet customers and vendors and assist them with anything they need.

• Prepare weekly schedules

• Make sure the store was kept neat and clean throughout the day.

• Occasionally assist customers with Amazon pickup and drop off Front Desk Associate

Best Western Inn Towner & Highland Club - Madison, WI August 2012 to November 2017

Provide great customer service in a professional manner when answering phone calls on a multi-phone line system.

• Make reservations via phone and in person while maintaining the professional standards of the hotel.

• Perform simple bookkeeping duties such as posting charges to accounts for food and drink, room service, etc.

• Resolve customer disputes on room charges and other complains in a timely, professional manner.

• Train all new and existing staff on operating procedures and company services. Customer Service Rep

American Girl - Middleton, WI

June 2015 to December 2015

Provided professional customer service to incoming callers regarding placing orders for items in the company magazine.

• Assisted callers with purchasing additional types of items to customize their orders to meet their requirements.

• Helped newer co-workers with questions that would come up during customer interactions so that they provided accurate info to the customer.

• Always met and exceeded exceptions for up selling items that would benefit the customer’s order and set up future orders for easier order processing.

Independent Care Provider

Home Health United - Beloit, WI

March 2008 to July 2012

Provided patients with support in areas such as daily hygiene, preparing healthy meals, living independently, or adapting to disability or illness.

• Assisted patients with daily activities such as bathing, dressing, grooming, meal preparation, household chores, etc.

• Provided patient families with resources and instructions for caring for their loved ones when staff is not around.

• Ran personal errands for clients and their families such as grocery shopping, picking up dry cleaning, mailing items, etc.

Education

Associate's degree in Medical Billing and Coding

Ultimate Medical Academy-Clearwater - Clearwater, FL August 2020 to March 2022

Diploma

Bogan Computer Technical High School

Skills

• Cash Handling

• Customer Service Skills

• Inventory

• Scheduling

• training

• Management

• Word

• English

• Customer Service

• Assistant Manager Experience

• Inventory Control

• Word processing

• Data entry

• Typing

• Meal Preparation

• Medical Coding

• CPT Coding

• Medical Billing

• ICD-10

• ICD-9

• HCPCS

• Microsoft Office

• Communication skills

• Office experience

• Computer skills

• Medical Terminology

• Windows

• HIPAA

Assessments

Retail Customer Service — Expert

January 2020

Comprehending and responding to retail customer needs. Full results: Expert

Verbal Communication — Proficient

August 2019

Speaking clearly, correctly, and concisely

Full results: Proficient

Basic computer skills — Familiar

October 2021

Performing basic computer operations and troubleshooting common problems Full results: Familiar

Customer focus & orientation — Proficient

October 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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