KESHA P. KENNEDY

**** ******* ***** **** *******, Alabama 35111

205-***-**** adywr9@r.postjobfree.com

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PROFILE SUMMARY

Experienced Manager with excellent customer service skills, effective teambuilding ability, and sound knowledge of business administration, collections, operational procedures, and financial services. CORE COMPETENCIES

• Goal-oriented and results-driven business professional with comprehensive knowledge of financial processes, business operations, and collections processes.

• Innovative leader with a demonstrated ability to build effective business relationships and promote an environment of quality performance.

• Committed to optimal performance, achieving organizational objectives, and maintaining excellent business operations.

• Solid communication, customer relationship management, interpersonal, problem-solving, and organizational skills.

SKILLS

Finance Management Business Development Marketing & Sales Collections Human Resource Management Quality Assurance Policies & Procedures Workflow Management Customer Service Process Improvement Data Management Records Management Documentation Audit Financial Reports Training Negotiation Analysis Technical Proficiencies Troubleshooting Internet Financial Software & Systems Microsoft Office PROFESSIONAL EXPERIENCE

EZ Finance Company, Birmingham, Alabama

General Manager, 2010 – 2022 Collections Manager 2006 – 2010

• Managed all aspects of administrative operations including human resource management and finance management.

• Provided direct supervision to personnel enforcing and interpreting policies and procedures promoting quality performance.

• Processed employee payroll and maintain records management processes ensuring accuracy and best practices.

• Ensured high-level customer service providing pertinent information to customers regarding financial services maintaining customer satisfaction and customer retention.

• Implemented strategic methods to successfully manage collections processes to maximize profit and enhance business operations.

• Processed payments and managed cash handling procedures maintaining over 650 accounts ensuring efficiency and effective business functions.

• Reinstated loans adhering to standards of operations, regulatory guidelines, and applicable federal and state laws.

• Coordinated store opening and closing procedures as well as processed bank deposits and managed incoming mail.

• Maintained effective marketing strategies to drive business and increase revenue and manage documentation processes ensuring streamlined processes.

• Conducted routine financial audits maintaining quality processes and regulatory compliance ensuring best practices.

Check Holders LLC, Birmingham, Alabama

Customer Service Representative, 2006

• Performed administrative functions in support of financial services providing excellent customer service to customers.

• Maintained customer satisfaction resulting in customer retention, an excellent customer experience, and optimal business operations.

• Closed out daily procedures ensuring quality processes and accuracy as well as consistently maintained customer accounts.

• Adhered to operational procedures and company standards to achieve organizational objectives and business goals.

KESHA P. KENNEDY

5837 McAshan Ridge Road McCalla, Alabama 35111

205-***-**** adywr9@r.postjobfree.com

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TeleTech, Fairfield, Alabama

Technical Customer Service Representative, 2005 – 2006

• Utilized troubleshooting methods to resolve customer issues and provide high-level customer service to customers.

• Managed high-volume incoming calls processing over 100 applications daily associated with government programs.

• Verified eligibility based on program guidelines associated with disaster recovery efforts for various affected areas.

• Maintained knowledge of policies and procedures to effectively solve complex problems and make appropriate recommendations.

Advance America, Birmingham, Alabama

Branch Manager, 2003 – 2005

• Managed all aspects of administrative operations to ensure successful business operations and quality service delivery.

• Supervised and trained staff, delegated assignments, prepared monthly schedules, and effectively managed employee performance.

• Implemented effective marketing methods to increase sales and promote financial products to ensure maximum revenue and profit.

• Facilitated administrative meetings to provide pertinent information to employees regarding operational processes and procedures.

• Performed financial management functions including collections, financial audits, deposits, cash reconciliation, and financial reports.

EDUCATION

Jess Lanier High School, Bessemer, Alabama

Academic Diploma, 1993

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