Michelle Harper

*** * **** **,, ********, NM, ***20, US 575-***-**** adywqz@r.postjobfree.com

Crossing Guard with [Number] years of experience escorting pedestrians across busy city Attaining a high level of success in closely monitoring traffic flow and pedestrian activity. Interpersonal communication

Safe Routes knowledge

Critical thinking

Regulatory compliance

Team management

Systems Analysis

Problem resolution

Conflict resolution

Adult School Crossing Guard guidelines

High School 1988

Carlsbad High School Carlsbad, NM

School Crossing Guard September, 2022 to Present

All City Management Corporation Brookline, MA

Safely assisted an average of 10 to 20 people per day across a busy highway or street in all weather and traffic conditions.

Credit Coordinator August, 2014 to August, 2016

Lowe's Home Improvement Carlsbad, NM

Collaborated with Commercial customers to determine their needs and deliver credit service. Conducted credit reviews on businesses in order to assess their financial standing. Solved interpersonal issues, improved operations, and provided excellent customer service. Retail paint associate October, 2011 to August, 2014 Lowe's Home Improvement Carlsbad, NM

Shared my enthusiasm for the company's brand, products, services, and solutions with customers. Checked the quality of the merchandise and set up a proper display area on the floor. Kept the sales floor clean by straightening and facing merchandise. Greeted customers and assessed their requirements. Used a consultative sales approach to understand customer needs and make relevant recommendations. Educated customers about promotions to increase sales. Approached customers who were browsing to initiate conversations in order to determine their purchasing preferences.

Inbound Customer Service Representative February, 2005 to May, 2009 The Connection Carlsbad, NM

Followed company policies and scripts to ensure that call-time and quality standards were met on a consistent basis.

Used LiveChat to respond to customer comments and questions during 6-8 hour shifts.