Call Center Customer Service
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Schemilla Howard
Call Center Representative
901-***-**** adywqa@r.postjobfree.com Memphis, TN 38128 CAREER OBJECTIVE
Reliable individual experienced in responding to emergency situations, conducting investigations, and implementing safety protocols. Proven ability to work effectively with local law enforcement and other security personnel. Committed to ensuring the safety of all individuals on the premises. Skilled in conducting searches, responding to emergencies, and enforcing security protocols. Proven ability to interact effectively with inmates, staff, and visitors while maintaining a professional attitude. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team. EXPERIENCE
SECURITY OFFICER, Memphis, Tn
Fed ex /imperial security, August 2022-Present
• Prepared detailed reports of security incidents and investigations.
• Patrolled premises regularly to maintain order and establish security presence.
• Investigated suspicious activity or possessions to safeguard assets and protect employees and guests.
• Monitored and authorized entrance of vehicles or people to keep property secure.
• Escorted individuals to specified locations to provide guidance and personal protection. CALL CENTER CUSTOMER SERVICE REPRESENTATIVE, Memphis, Tn Amazon, February 2021-August 2022
• Provided accurate and appropriate information in response to customer inquiries.
• Referred unresolved customer grievances to designated departments for further investigation.
• Improved call center functionality and service capacity by promptly resolving customer complaints. BEHAVIORAL HEALTH ASSOCIATE, Greenville, Ms
Millcreek of Greenville, August 2018-November 2021
• Kept eye on patients prescribed psychotropic medications to assess medications' effectiveness and side effects.
• Restrained violent or suicidal patients using appropriate verbal or physical means.
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WORD PDF
Schemilla Howard
Call Center Representative
901-***-**** adywqa@r.postjobfree.com Memphis, TN 38128 CAREER OBJECTIVE
Reliable individual experienced in responding to emergency situations, conducting investigations, and implementing safety protocols. Proven ability to work effectively with local law enforcement and other security personnel. Committed to ensuring the safety of all individuals on the premises. Skilled in conducting searches, responding to emergencies, and enforcing security protocols. Proven ability to interact effectively with inmates, staff, and visitors while maintaining a professional attitude. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team. EXPERIENCE
SECURITY OFFICER, Memphis, Tn
Fed ex /imperial security, August 2022-Present
• Prepared detailed reports of security incidents and investigations.
• Patrolled premises regularly to maintain order and establish security presence.
• Investigated suspicious activity or possessions to safeguard assets and protect employees and guests.
• Monitored and authorized entrance of vehicles or people to keep property secure.
• Escorted individuals to specified locations to provide guidance and personal protection. CALL CENTER CUSTOMER SERVICE REPRESENTATIVE, Memphis, Tn Amazon, February 2021-August 2022
• Provided accurate and appropriate information in response to customer inquiries.
• Referred unresolved customer grievances to designated departments for further investigation.
• Improved call center functionality and service capacity by promptly resolving customer complaints. BEHAVIORAL HEALTH ASSOCIATE, Greenville, Ms
Millcreek of Greenville, August 2018-November 2021
• Kept eye on patients prescribed psychotropic medications to assess medications' effectiveness and side effects.
• Restrained violent or suicidal patients using appropriate verbal or physical means.
• Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
• Facilitated recreational activities to help patients socialize.
• Assisted them in understanding, dealing with, and supporting clients and patients. CO MANAGER, Greenville, Ms
Popeyes Chicken and biscuit, March 2010-July 2015
• Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
• Defined and coordinated team goals and objectives to drive success.
• Monitored team productivity and performance to support goals.
• Enforced work practices and procedures to reduce workplace safety and health hazards.
• Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
• Conducted regular staff meetings to foster effective communication and performance.
• Developed personal growth opportunities, empowering employees to produce results and meet goals.
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