Front Desk Client Services

UZOMA NGOZI ESTHER

ADDRESS: No *, Florence Odupitan Close, Abule Egba, Lagos

Email: ***************@*****.*** Telephone: o7o82327234 CAREER OBJECTIVES

I am a highly dynamic and hardworking individual who is career driven and very goal orientated. I see myself as a team player with the ability to prioritize my work load especially while working under pressure and against time constraints. I hope to combine the knowledge acquired from my educational background to face the inevitable challenges and tasks in the industry. Finally, I consider myself to be a confident person who is able to liaise and communicate with the public, my colleagues, subordinates and superiors. I am also willing to take up challenges and problem solving. PERSONAL DATA

Date of Birth: 15th April, 1998

State of Origin: Abia

Sex: Female

Nationality: Nigerian

Marital Status: Single

Local Government Area: Obingwa

Religion: Christianity

EDUCATIONAL BACKGROUNG

Laspotech Ordinary National Diploma(OND) 2020

Universal School of Aviation Air Ticketing/Reservation 2021 Abesan High School, Lagos Senior Secondary School Certificate 2008 - 2014 Angel hall Nur/Pry School First School Leaving Certificate 2002-2008 WORK EXPEIRENCE

HOLLYWOOD HOTELS

2015-2016

Position Held: Receptionist

• Due to the nature of my position I was charged to see to all front end matters such as but not limited to receiving guests and attending to all inbound and out bound calls.

• Perform all check-in and check-out tasks as well as providing information about our hotel, available rooms, rates and facilities

• Manage online and phone reservations as well as client services

• Informing customers about payment methods inclusive terms and conditions etc... as applicable

• Guest Registration & processing all necessary information such as contact details availability and length of stay

• Detailed preparation of expected guest upon arrival and room assigning

• Respond to clients’ complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

• Being part of monthly awareness exercise to help promote the business, such as going on marketing campaign

DOWN TOWN SUIT, LAGOS

2OI6-2018

Position Held: Front Desk Manager

• Managing the reception area by attending to all inbound and outbound calls as well seeing all enquiries at my assigned designation.

• Handled the cash register to receive payments from customers and handled all cash and credit transactions

• Referring all customer related issues appropriately and attending to those within my capacity.

• Keeping clear records of payments received and daily reconciliation of accounts.

• Collaborate with other staff and the management to ensure that customer complaints are properly attended to in a professional and timely manner

• Developing and implementing advertising and marketing strategies to attract new customers

INTERNATIONAL AIRPORT

2019 - 2021

Position Held: Protocol Officer

• Arranging collection of travelers and baggage.

• Ensuring speedy passage through airport, process travel documents.

• Transferring passengers through the Airport.

• Arrange photo opportunities and press conferences.

• Identify security risks and create safety plans

• Create suitable seating arrangement

• Plan foreign and domestic visits

SKILLS

• Basic use of computer

• Good communication and interpersonal skill

• Ability to handle pressure and tolerating stress

• The ability to work well as a part of a team

• A confident telephone manner

• Ability to work with little no supervision

HOBBIES

• Meeting and interacting with new friends

• Volunteering/Seeking New Experiences

• Cooking/Reading

REFEREES

Available on request

Contact this candidate