Customer Service Representative
Resume:
Shantiqua Whitaker
Macon, GA *****
*****************@*****.***
Reliable employee with extensive track record in customer service and personal assistance. Solid team player upbeat with a positive attitude with an in depth knowledge in retail and restaurant, warehouse work and also daycare experience.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
ohi orthotics - Remote
September 2021 to Present
• Assisted customers with a warm and professional attitude
• Processed orders, refunds and customer transactions
• Handled emails, inbound calls, and outbound calls Customer Service Representative
CareSource - Atlanta, GA
December 2020 to September 2021
• Assist members with questions about Ga Medicaid
• Assist with enrollment
• Completed 160 hours of training
Customer Service Representative
Kelly services/Apple Chat - Atlanta, GA
June 2019 to December 2020
• Technical chat support for all apple devices
• Knowledge to customers about products and services
• Provide general customer service support
• Multitasking multiple of screens.
Group Leader
A FRIEND'S HOUSE - McDonough, GA
November 2018 to June 2019
• Assist teenagers in their everyday living skills
• Transport to school and doctors appointments.
• Counseling
Customer Service Representative
Chime Solutions - Motto
August 2018 to October 2018
• Assist customers with open enrollment
• Provide knowledge on different insurance policies. Customer Service Representative (CSR)
TSYS Call Center - McDonough, GA
September 2016 to August 2018
• Assist customers with credit card applications
• General card maintenance questions
• Meet kpi every month in a High call volume call center.
• Assist customers with making payments
Material Handler
Pvh Corp
February 2014 to September 2015
Toddler Teacher
Childcare Network
October 2014 to January 2015
Education
High School Diploma
North Central Technical College - Macon, GA
February 2017 to July 2017
Southern Crescent College
Skills
• CSR
• Technical Support Microsoft Word Microsoft PowerPoint Microsoft Excel Active listening skills Strong organizational skills Energetic Verbal and Oral communicator Natural leader Courteous demeanor
• Call Center
• Customer Service
• Cold Calling
• Live Chat
Certifications and Licenses
CPR Certification
Contact this candidate