Shantiqua Whitaker

Macon, GA *****

adywpu@r.postjobfree.com

+1-478-***-****

Reliable employee with extensive track record in customer service and personal assistance. Solid team player upbeat with a positive attitude with an in depth knowledge in retail and restaurant, warehouse work and also daycare experience.

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

ohi orthotics - Remote

September 2021 to Present

• Assisted customers with a warm and professional attitude

• Processed orders, refunds and customer transactions

• Handled emails, inbound calls, and outbound calls Customer Service Representative

CareSource - Atlanta, GA

December 2020 to September 2021

• Assist members with questions about Ga Medicaid

• Assist with enrollment

• Completed 160 hours of training

Customer Service Representative

Kelly services/Apple Chat - Atlanta, GA

June 2019 to December 2020

• Technical chat support for all apple devices

• Knowledge to customers about products and services

• Provide general customer service support

• Multitasking multiple of screens.

Group Leader

A FRIEND'S HOUSE - McDonough, GA

November 2018 to June 2019

• Assist teenagers in their everyday living skills

• Transport to school and doctors appointments.

• Counseling

Customer Service Representative

Chime Solutions - Motto

August 2018 to October 2018

• Assist customers with open enrollment

• Provide knowledge on different insurance policies. Customer Service Representative (CSR)

TSYS Call Center - McDonough, GA

September 2016 to August 2018

• Assist customers with credit card applications

• General card maintenance questions

• Meet kpi every month in a High call volume call center.

• Assist customers with making payments

Material Handler

Pvh Corp

February 2014 to September 2015

Toddler Teacher

Childcare Network

October 2014 to January 2015

Education

High School Diploma

North Central Technical College - Macon, GA

February 2017 to July 2017

Southern Crescent College

Skills

• CSR

• Technical Support Microsoft Word Microsoft PowerPoint Microsoft Excel Active listening skills Strong organizational skills Energetic Verbal and Oral communicator Natural leader Courteous demeanor

• Call Center

• Customer Service

• Cold Calling

• Live Chat

Certifications and Licenses

CPR Certification

Contact this candidate