Loriann Lezzo

** ******** *****, ********, *******

917-***-**** adywow@r.postjobfree.com

Office manager with years of experience and leading operational effectiveness. Proficient in multitasking and maintaining an effective working environment. Key Skills

• ADP and ADP Work Force Payroll

• Outlook

• Excel

• Microsoft Office Suite

• Administrator Support

• Proficient in Microsoft software such as LinkedIn and indeed October 2022- April 2023

JAM Medical Billing Inc.-Office Administrator 813-***-**** Monitored and recorded employee work hours, overtime and PT and processed payroll. Followed up with patients and their concerns of their balances. Ordered and recorded office expenses. Performed account reconciliations. Prepared reports for the management team. April 2019- October 2022

Five Borough Electric Inc. -Office Manager 929-***-**** Taking on multiple roles and responsibilities such as maintaining employee personal files and staff attendance records. Maintained all compliances with state and federal law. Monitored and recorded employee work hours, overtime, and vacation pay. Weekly payroll using ADP Work Force payroll and benefits that were accumulated as well. Processed all accounts receivable and accounts payable. Monitored and recorded office expenses, organized appointments, and meetings. Prepared expense reports and performed account reconciliation. Created, maintained, and updated database. Worked with the IT department to resolve any arising issues. Recruited new candidates. Prepared required paperwork during hiring and dismissal of candidates. Conducted all on board training and background checks. Maintained secondary identity as their real estate associate. Collected rent as well as keeping a balance sheet. Interacted with tenants when issues were raised. Spoke with management team to resolve any issues. Created documents for every aspect pertaining to tenants. Interacted with insurance companies for both companies which included property, workers comp and general liability.

October 2016-2019

AVP Termite & Pest Control -Office Administrator 917-***-**** Delivered exceptional customer service to each customer by listening to concerns and answering questions. Completed company insurances including property, workers compensation, general liability. Monitored dispatch board and adjusted calls when needed. Reviewed routes and adjusted plans to meet daily requirements. Processed billing, set up and maintained the RDF electronic billing system. Prepared expense reports June 2012-2016

HomeGoods Inc.- Front End and Merchandising Coordinator/ Assistant 718-***-**** Coordinated front end cashiers and operated a high-volume multi-line phone system while fulfilling multiple other responsibilities. Established a unified high performance and implemented training to increase sales by building a loyal customer base through improving customer service experience. In charge of designing visual merchandise in store that strategically generated optimal sales revenue. Operated all payment transactions daily. Delivered an exceptional level of service to each customer by listening to their concerns and promptly took action to rectify the issue.

• Education- College of Staten Island / 1984-1988- bachelor’s degree in business administration and communications