Curriculum Vitae

PALESA MAHLOKO

Kimberley,South Africa, 079*******, Driver’s license – Code 08,adywoh@r.postjobfree.com PROFESSIONAL SUMMARY

I have over 3 years of experience in customer service, dealing with Taxpayers and Patients, and with that I have gained substantial skills in rendering quality client services, administrative tasks,multi-tasking

,working exceptionally well under pressure, taking initiative and being decisive, maintaining professional relationship in a workplace and with clients.

My objective is to continue learning, developing and grow in my career path. Willing to take on any task to support team and help organization succeed. I am a dependable employee. Seeking opportunity to expand skills and contribute to company success. Considered hardworking and ethical.

SKILLS

Data confidentiality •Microsoft word •Customer relations •Decision making •Strong communication, Time Management.

WORK EXPERIENCE

Consultant Agent – January 2022 to December 2023

SARS Alberton, South Africa

Branch

• Issuing tickets

• Submission of returns.

• Tax number Registration.

• Updating of company and individual details

• Issuing good standing certificates.

Contact Centre

• Outbound and inbound calls

• Efilling quiries

• Debt collection – income tax,VAT,PAYE

• Tax related queries – follow up on audits,delay of refunds etc.

• Draw on own knowledge and experience to identify and develop solutions that lead to improved quality Service delivery.

• Develop and maintain productive working relationship with peers and SARS role players to achieve predefined objectives.

• Ensure that taxpayer related queries are promptly. Effectively and efficiently resolved.

• Scorecard for performance is 100%,adherence 100%.

• QA 95%

Medical Office Receptionist - January 2019 – December 2021 Dr ML Bantobetse’s Practice Kimberley, South Africa

• Managing Reception Area and keeping it clean

• Answering calls, emails, booking appointment’s.

• Opening files.

• Ensure availability of patient information by filing and retrieving patient records.

• Maintain patient accounts by recording and updating personal and financial information.

• Admission of patients,calling medical aids for correspondence.

• Submitting claims to medical aid using GOODX and IKAT system.

• Submit weekly and monthly reports.

• Comply documents for VAT submission.

Employee Wellness Intern - March 2017 – April 2018 Department of Economic Development & Tourism Kimberley, South Africa

• Coordinate office activities and operations to secure efficiency and compliance to company policies.

• Manage agendas and appointments of upper management.

• Manage phone calls and correspondence (emails. Letters packages) etc.

• Create and update records and database with personnel.

• Submit timely reports and prepare presentations proposal assigned.

• Create awareness in the department

• Coordinated effective program schedules, keeping the organization busy and workers coming back for more with a robust calendar of events.

EDUCATION

National Senior Certificate – Kimberly Girls High

N5 Human Resource Management -Moremogolo F.e.t College ADDITIONAL INFORMATION

REFERENCE

• Name: Makwane Malatsi

Contact No:082*******

Position:Ops Manager – SARS Alberton

• Name: Asheka Ahmed

Contact No: 053*******/082*******

Position: Administrator - Department of Economic development & Tourism

• Name: Dr Mpho Lesego Bantobetse-Hammer

Contact No: 083-***-****

Position: Psychiatrist

Contact this candidate