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Truck Driver Customer Service

Location:
Philadelphia, PA
Posted:
August 13, 2023

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Resume:

JF

JOHN FULTON

adywod@r.postjobfree.com 302-***-**** New Castle, DE 19720

Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about trucks and trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation and business needs. Trip Planning

Route Management

Air Brake Certification

Tanker and Hazmat Endorsements

Vehicle Maintenance

Inclement Weather Driving

DOT Compliance

OTR Driving

JRF Trucking New Castle, DE

Over the Road Truck Driver

03/2015 - Current

Logged driving hours and fuel usage data on time to keep reports current. Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

Read and interpreted maps to determine vehicle routes. Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.

Hooked and unhooked trailers from tractor and converter dollies. Inspected truck for defects and safe operating condition before, during and after trips.

Completed transfers at hubs and final destinations to keep routes on schedule.

Maintained telephone and radio contact with supervisor to receive delivery instructions.

Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.

Delivered customer orders to homes and places of business within established time frames.

Utilized pallet jacks and forklifts to load and unload materials off trucks. Established relationships with customers through use of interpersonal, active listening and inquiry response skills.

Retained valid proof of insurance and registration in vehicles. Used ropes and blocks to safely secure cargo for transport. Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.

Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.

Conducted daily DOT pre-trip inspections according to set checklist. Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.

Summary

Skills

Experience

Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.

Observed driving regulations and safety procedures, maintaining excellent safe driving record.

Planned efficient routes and adjusted strategies based on current weather and traffic information.

Performed pre- and post-trip safety and maintenance checks to mitigate hazards.

Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.

Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations

Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.

Maintained safe driving habits to protect property and general public on roadways.

Processed shipment documents neatly and efficiently for each load. Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.

Increased inventory longevity, inspecting and repairing vehicles and emergency equipment to promote effective mechanical and safety usage. Aided senior leadership during executive decision-making process, generating daily logistics and productivity records. Kept bus orderly with strong control over passenger behaviors. Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments. Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.

Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.

Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.

Performed [Timeframe] inspections and completed vehicle repairs. Maintained ongoing communications with [Job title] in operations center to keep teammates informed.

Notified customers of potential late deliveries, which resulted in

[Number]% decrease in calls to company support line. Prepared detailed reports outlining trip, vehicle and passenger details. Inspected vehicle and personally handled routine upkeep. Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation. Reacted decisively and quickly to protect spoilage. Maintained strict compliance with safety rules for passenger and driver protection.

Recorded expenses and maintained receipts.

Used pallet jack and forklift to load and unload products at distribution centers and route locations.

Managed unexpected emergencies and route changes with calm and professionalism.

Fulfilled back haul orders and spotting trailers in loading yard. Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.

Obtained signatures needed to complete and process paperwork. Worked well with dispatchers to communicate route and schedule changes.

Followed regular schedule of pickups for individual customers and groups.

Groves Night School New Castle, DE

GED

Education and Training



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