Customer Service Information Technology
Resume:
General Studies
Irvine Valley College
Irvine, CA
Some College (No Degree):
Geography
California State University -
Fullerton
Fullerton, CA
adywo8@r.postjobfree.com
**** ****** **reet #112 Cypress,
CA 90630
Skills
• Friendly and Patient
Customer Communication and
Empathy
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• Multitasking and Prioritization
• Attention to Detail
• Help Desk Support
• Hardware and Software Repair
• Microsoft Windows and Office
• Data Recovery
• LAN/WAN
• Training Materials Development
• Employee Computer Support
Education And Training
Personable and dedicated Customer Service Representative with extensive experience in information technology. Dependable and hardworking IS support specialist with over 20 years of helpdesk experience. Successfully assists end-users with complex technical issues. Strong worth ethic, adaptability and exceptional interpersonal skills. Motivated to maintain customer satisfaction and contribute to company success.
Compex Legal Services Inc. - IS Support/Information Technology Help Desk Technician
Torrance, CA
12/1997 - 06/2023
Jesse Niles
Summary
Experience
Assisted customers with various types of technical issues via ticketing system
(ServiceDesk and Jira), email, live chat and telephone.
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Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
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Created new accounts, reset passwords and configured access to servers and file management software for users.
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• Maintained records, logs and lifecycle documentation of work requests.
• Devised incisive workarounds and resolutions for IT-related problems. Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
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Answered user inquiries to resolve computer software or hardware operation problems.
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Set up equipment for employee use, performing or properly installing cables, operating systems or software.
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Installed and performed minor repairs to hardware, software or peripheral equipment.
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• Evaluated software or hardware to recommend improvements or upgrades. Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
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Entered commands and observed system functioning to verify correct operations and detect errors.
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Referred major hardware or software problems or defective products to vendors or technicians for service.
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Developed online training materials and procedures using Confluence or trained users in proper use of hardware or software.
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• Inspected equipment and read order sheets to prepare for delivery to users.
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