Griff Gregory

adywnz@r.postjobfree.com

Summary

Epic Certifications Cadence, Prelude [v. 2012; NVT 2014, 2015, 2017]

Epic Credentialed Trainer Cadence, Preluded, Referrals, RTE

Instructional Design/PT 4 years Epic; 20+ years total

Total Years Training 20+ years [adult learners]

Total Years Training Healthcare 17 years

Classroom Trainer 17 years Epic/20+ years total

Virtual Trainer/Support 6 years

Go Live Support 17 years

Audiences Trained Technical and non-technical; Managers/Supervisors, Super-Users, End-Users [Schegistrars, Front Desk Clerks, Referral Coordinators; Physicians, Nurses, Respiratory Therapists]

Project Management, et. al. Project Management [10+ years; MBA degree]; Microsoft Office Specialist [MOS certification]; Professor of Humanities [10+ years/Film Studies]

Home base Arizona

Certifications and Credentials

Epic Cadence certification [August 2013, v. 2012]

Epic Prelude certification [May 2013, v. 2012]

Cadence/Prelude/Resolute PB credential/Novant Healthcare

Cadence/Prelude credential/University of Michigan Health Services

Additional Epic modules experience: Epicare Ambulatory, Radiant, CPOE, ADT/Prelude

Education

Master of Business Administration

Southern Methodist University

Bachelor of Arts

The University of Arkansas

Professional Experience

Feb 2023– May 2023

Private Client

Salesforce Trainer (virtual)

Trained accounting and finance staffs on a customer relations management software application

Oct 2022– Dec 2022

Trinity Healthcare, Athens, GA

Cadence, Prelude, Patient Access Go Live Support

Participated in both “soft” go live and official go live

Supported front desk and managerial roles in scheduling, registration, and referrals

Oct 2021– July 2022

Trinity Healthcare, Boise, ID

Cadence, Prelude, Patient Access Classroom Trainer (certified and credentialed)

Trained end-users in eighteen classes: Schegistrar (OP, HOD), Registration (OP, HOD, IP), Front Desk (OP, HOD, Clinicians), Referrals (Clinical, Hospital Authorizations), and Template Build

July 2019– December 2019

Scripps Healthcare, La Jolla, CA

Community Connect Certified Trainer [Cadence and Prelude, Template Build, Referrals]

Trained end-users at community connect clinics (and remotely) on Cadence, Prelude, Real Time Eligibility, Referrals, and Template Build applications.

Focused training delivery on workflows unique to the community care build, specifically the coverage and referrals workflows;

Conducted Appointment Conversion and Chart Abstraction activities.

February 2019– May 2019

Cedars-Sinai Healthcare, Beverly Hills, CA

Go Live Support [Cadence and Prelude]

Supported Urgent Care. Client is only the second client to incorporate this new Epic module.

May 2018– November 2018

Scripps Healthcare, La Jolla, CA

Wave 3 Certified Trainer [Cadence and Prelude, Template Build, Referrals]

Trained end-users (Outpatient and HOD) in Cadence and Prelude topics using Epic v.2015;

Targeted instruction to schedulers, registrars, nurses, key users, supervisors, and superusers;

Delivered classroom training for the following courses: Cadence and Prelude, Template Build, Key User, Referral Coordinator, Surgery Scheduling, Outpatient Lab, and Outpatient Nurse;

Wrote curriculum for Key user training; re-wrote and edited classroom curricula and PowerPoints supplementing training delivery;

Provided at the elbow support during Go Live focusing on radiology, respiratory therapy, physical therapy, and occupational therapy departments.

January 2018 – May 2018

LCMC Healthcare, New Orleans, LA

Certified Trainer [Credentialed in Cadence and Prelude]

Trained end-users (Outpatient and Hospital Outpatient Department) in Cadence and Prelude topics using Epic v.2017;

Classes trained: Schegistrar 100/200; Template Build 300; Referrals; SuperUser Review; Front Desk 200;

Provided at the elbow support during Go Live focusing on end-users working in Central Scheduling;

Provided Level 2 support researching end-user issues and consulting with analysts/IDs.

January 2017 – September 2017

Scripps Healthcare, La Jolla, CA

Wave 1 Certified Trainer [Credentialed: Cadence and Prelude, Template Build, Referrals]

Trained end-users (Outpatient and HOD) in Cadence and Prelude topics using Epic v.2015;

Conducted template build workshop to support clinics as they created provider templates;

Created Jeopardy [https://jeopardylabs.com/play/schegistrar-class] interactive game (Scripps Schegistrar) to add value to end-user learning, and function as an attention getter exercise;

Facilitated Skype classes offering reviews of basic and advanced scheduling, telephone calls, and triage calls;

Offered focused workshops/reviews for Referrals and Workqueue management.

April 2016 – October 2016

Riverside University Health Systems/Community Connect Loma Linda University, Moreno Valley, CA

Classroom Trainer [Credentialed: Cadence and Prelude, Template Build, Referrals]

Trained end-users (Outpatient and HOD) enrolled in the following courses: Schegistrar 100, Front Desk 200, Template Build, Supervisor 300;

Conducted template build workshop to support clinics as they created provider templates;

Created Jeopardy interactive game (for each course trained) to add value to end-user learning, and function as an attention getter exercise;

Edited all workbooks, assessments, and supplementary instructional materials;

Wrote quick reference guide for Appointment Conversion participants.

Jan 2016 – Mar 2016

MD Anderson, Houston, TX

Appointment Conversion [Cadence/Prelude]

Created and rescheduled appointments and linked orders in preparation for Go Live.

May 2015 – Sep 2015

Decatur Memorial Hospital/OSF Community Connect, Decatur, Illinois

Classroom Trainer [Cadence/Prelude Inpatient, Template Build, HOD]

Trained end-users (HOD) on scheduling, registration, and patient access roles. Lessons include topics such as transcribing orders, the Snapboard, registering Medicare (including Railway workers) and Workers’ Comp patients, Third Party Liability and “Other”Guarantors.

Created and delivered personal lessons for Rehab end-users needing one-on-one coaching and/or small group learning.

Provided roving support to all HOD’s during one-month Go Live.

Mar 2015 – Apr 2015

Montefiore Healthcare, Yonkers, New York

Interim Senior Epic Instructional Designer [Cadence/Prelude Team]

Designed and wrote scenario-based “refresher” course for all schedulers and registrars (due to Go Live postponement.)

Trained, advised, and credentialed classroom trainers and Super-Users

Represented Cadence and Prelude team in meetings/discussions/planning for future Go Lives

Edited/re-wrote all instructional materials for Cadence and Prelude training

Jan 2015 – Feb 2015

Wakemed, Raleigh, North Carolina

At-the-Elbow Epic Support [Cadence, Prelude, Radiology Registration]

Provided pre-Go Live and Go-Live support to front office end-users in the Imaging Department

Supported schedulers, registrars, and financial clearance end-users in transition to Epic 2014

Supported Imaging schedulers and registrars in clearing assigned workqueues

Apr 2014 – Oct 2014

Scottsdale Healthcare, Scottsdale, Arizona

Principle Trainer/ID, Certified Classroom Trainer [Cadence, Prelude]

Delivered instruction for schedulers, front desk receptionists, MA’s, and other end-users who interface with both Cadence and Prelude (including Referrals and Template Building)

Designed instructional documents to support classes, and clinics post-go live: assessments, tip sheets, QRGs, courses (Manager, Referrals, Template Build, Reporting Workbench)

Built patients and other records for training classes

Facilitated post-course labs reviewing the subject-matter end-users learned in class

Created and administered end-user proficiency using a task-based assessment

Provided remedial training to end-users not meeting established proficiency objectives

Developed course, classroom, laboratory, and Go Live support instructional aids, including assessments, PowerPoints, games, and role-play scenarios

Conducted “boot camp” for classroom trainers needing remedial work delivering courses

Credentialed three end-users to support Cadence/Prelude Go Live

Collaborated with two other Epic ID’s to produce/deliver mini-modules and classroom activities in support off the Cadence/Prelude training

Mar 2014 – Apr 2014

John Muir Healthcare, Concord/Walnut Creek, California

Credentialed, Go-Live Support [Cadence, Prelude, Radiant, HOD]

Provided pre-Go Live support to prepare clinicians and front office end-users prior to Go Live

Supported schedulers, registrars, and financial clearance end-users in transition to Epic 2012

Supported Radiant schedulers and registrars in clearing assigned workqueues

Jan 2014 - Feb 2014

Allegiant Healthcare, Omaha

Credentialed, Go-Live Triage/Command Center Analyst [Cadence, Prelude, Radiant, HOD]

Provided triage support from Command Center for Wave 2 Go Live

Prioritized issues while ensuring high level of customer service (regardless of priority)

Fielded and resolved issues related to ambulatory clinics: Cadence, Prelude, Epicare Ambulatory

Collaborated with team of consultants to provide reliable and trustworthy customer service

Oct 2013 – Dec 2013

University of Arizona Health Network

Credentialed, Go-Live Support [Cadence, ADT/Prelude, Radiant, HOD]

Provided 1-on-1 coaching to Schedulers and Registrars in Orthopedic Surgery, PT, and Radiology clinics

Provided Epic over-the-shoulder support to front desk, registrars, clinicians, and providers

Jun 2013 – Jul 2013

Duke University

Credentialed, Go-Live Support [Cadence, ADT/Prelude, Resolute PB/HB]

Served as Team Lead for a group of approximately twenty front office support trainers

Provided one-on-one coaching to Schedulers and Registrars in Fetal Diagnostics clinic

Provided Epic over-the-shoulder support to front desk, registrars, clinicians, and providers

Assisted clinicians and providers in seeking solutions to issues/concerns with build

Aug 2012 – Feb 2013

SSM Healthcare

Classroom Trainer [Cadence, Prelude]; Go-Live Support [Cadence, ADT/Prelude]

Acted as one of five Team Leads for a group of 100+ at-the-elbow consultants supporting Labor and Delivery, Maternal Fetal, Women’s Health, and several other clinics at Ste. Clare Hospital

Delivered one-on-one and group instruction [make-up courses, remedial instruction] to Super-Users and End-Users in Maternal/Fetal, Women’s Center, NSI, Pain Management, and other departments [approximately 200 hours classroom instruction, 80 hours one-on-one training/Cadence, Prelude v2012]

Wrote documentation to inform Go Live support consultants about issues, concerns, specific situations, and road-blocks to avoid for each department in the hospital

Jul 2012

Norton Healthcare

Credentialed Trainer [Cadence, Prelude, Resolute PB]

Assessed knowledge and comfort levels for Schedulers, Registrars, and Front Desk personnel at busy Urgent Care clinic

Re-trained Front Desk employee struggling with Cadence and Prelude using soft-skill techniques of adult learning, group behavioral dynamics, building interpersonal relationships, and change management to build the confidence and knowledge of the distressed worker [approximately 120 hours, one-on-one coaching, group training/Cadence, Prelude v 2012]

Trained facility management on template build, and supervised the build for all provider templates for a large ambulatory clinic

Delivered remedial training [approximately 80 hours one-on-one and remedial instruction/CPOE; approximately 40 hours classroom training/Cadence, Prelude, Resolute] to Providers who either missed original training or needed further support Built templates for existing and new providers

Created mini-assessments, tip sheets, and QRG’s for end-users to review, practice, and assess their Epic-related skills

Supported front office personnel on Cadence, Prelude, Referrals, and Resolute topics

Nov 2011 – Jun 2012

University of Michigan Health Services

Credentialed, Classroom Trainer [Cadence/Prelude, Resolute PB]

Team lead for 13 Cadence, ADT/Prelude trainers during the training and Go Live phases of the Ambulatory/HOD implementation

Trained more than 600 Super-Users and 3000 End-Users in the following Cadence/Prelude courses: Scheduler A and B [e.g., scheduling, registration, referrals, workqueue lessons], Front Desk [e.g., check in/check out, walk-in, and EOD topics], Schedule Administrator [reports, Reporting Workbench tool], Template Editor [editing slots and/or templates for a single day], Referral Coordinator, and One-Click Scheduling [course designed for clinicians]

Delivered 650 hours of classroom training and one-on-one coaching/Cadence, Prelude v 2012

Instructional Design: designed curricula to support role-based learning, including class and module-specific PowerPoint presentations, End-User workbooks, Quick Reference Guides, Super-User cheat sheets, instructor manuals, course assessments

Mentored trainers in soft-skill development, e.g. adult learning, group behavior, change mgmt

Supported Go-Live rollout of Cadence, Prelude, Resolute PB, ADT, and other modules

May 2011 – Oct 2011

Novant Healthcare

Credentialed, Classroom Trainer [Cadence/Prelude, Resolute Professional Billing]

Trained [classroom; one-on-one coaching; remote] front and back office employees of Provider practices on Epic registration, scheduling, and revenue modules in pre-Go Live environment [approximately 500 hours of classroom training/Cadence, Prelude, Resolute PB]

Topics trained include Scheduling and Registering 100A/100B/100C; Front Desk 200; Supervisor 300; Template Builder 100; Charge Entry Overview 100; Charge Entry and Coding 200; Guarantor Payments for Clinics 100; PBB Charge Entry 100

Created instructional materials [PowerPoint presentations, quizzes, review documents] to support end-user and super-user continued learning;

Led Provider template build and schedule conversion workshops

Supported front and back office employees [including physicians and clinicians] of Provider practices during pre-Go-Live event; designed and built templates for providers in the pre-Go Live and post-Go-Live phases.

Jul 2010 – Sep 2010

Comcast

Classroom Trainer/Facilitator [Salesforce Automation]

Trained 4000 Managers, Supervisors, and Direct Sales Representatives to use Salesforce Automation, using both laptops and Blackberries [approximately 200 hours of classroom training]

Developed interactive course materials and activities to support two-day instructional classes

Mar 2010 – May 2010

United States Census Bureau

Classroom Trainer/Virtual [Proprietary Call Center Application]

Delivered virtual training to more than 1600 call center ‘interviewers’ [approximately 100 hours of virtual classroom training/Call Center applications]

Used Adobe Connect Pro software to deliver virtual training

May 2009 – Dec 2009

Time Warner Cable

Instructional Design, Classroom Trainer [Salesforce Automation software]

Provided training on a customer relationship management software application: Salesforce.com

Training provided to three categories of End-Users: Sales, Operations, Construction

Training delivery [approximately 100 hours classroom instruction] : Instructor-Led, E-Learning, Distance Learning, One-On-One Coaching

Designed and authored instructional materials to meet client needs and objectives; wrote and edited instructor-led materials for the Playbook, QRG’s for specific divisions, workshop exercises for student hands-on activities, tip sheets, presentations, and demonstrations

Recorded e-Learning modules [WebEx recordings] to complement Instructor-Led training

May 2008 – Feb 2009

Children’s Healthcare of Atlanta

Credentialed, Classroom Trainer [CPOE v 2008]

Provided Classroom, One-on-One, Web-based training to three End-User audiences: Providers, Clinicians, and Respiratory Therapists [approximately 300 hours classroom training/CPOE v 2010]

Collaborated with clinical departments to coordinate workflow design with Epic software, to identify “Best Practices,”design/develop/produce curricula, training materials, and proficiency measurements

Supported Go-Live implementation [audiences: physicians, nurses, therapists]

Served as Help Desk support researcher to end-users working evening/overnight shifts

Nov 2007 – Apr 2008

Cadbury-Schweppes

Classroom Trainer/Instructional Design

Delivered instruction to employees of bottling company, using proprietary electronic inventory and sales software applications

Created bi-lingual instructional materials to support classes of 20-25, mostly non-English speaking and computer illiterate, End-Users

Trained Sales staff on Salesforce Automation customer relationship management software

Jun 2006 – Aug 2007

DaVita

Electronic Medical Records Trainer [Ambulatory]/Team Leader/Technical Support Provider

Instructed employees of medical services company [physicians [CPOE], nurses, technicians, staff, administration] on proprietary electronic medical records [EMR] software applications

Delivered instruction to approximately 5000 employees [approximately 2000 hours of classroom and one-on-one coaching/Proprietary EMR based on Nextgen platform]

Led team as primary trainer: scheduling, coordinating, needs assessment, reporting, accountability

Designed instructional materials for classroom presentation [syllabi, quick reference guides, pre-assessments, final assessments] and clinical utilization [posters, cheat sheets, guides]

Trained Facility Administrator on creating clinic-specific PRN [standing orders] panel

Collaborated with all levels of management in setting strategic objectives, managing and monitoring change, and measuring successful implementation

Supervised clinic-specific data conversion including inputting omitted data, removing redundant data

Aug 1996 – Jan 2006

Maricopa Community College District

Faculty, Communications & Humanities/Project Manager, New Horizons Film Festival

Instructed average of 150 students each semester in media studies courses: Introduction to Cinema; Contemporary Cinema; Hispanic Cinema; Foreign Films: Classics; Humanities I and II [approximately 20 semesters of classroom instruction/Various Humanities, English, Film Studies courses]

Exploited technology to enhance delivery of course subjects and materials: MS Word [handouts and overheads], MS Excel spreadsheet [grade books], MS PowerPoint and Camtasia [class and film festival presentations], MS Access [student progress database], MS Outlook [communication], Blackboard [course management; web page creation and maintenance], Respondus [exam construction]

Awarded grants to design and develop curricula for new courses: Hispanic Cinema; Mexican Cinema; Foreign Films: Classics

Inaugurated, produced, directed, and curated film series [at Paradise Valley CC] focusing on films from Hispanic nations and Asia

Jun 1995 – Aug 2000

IBM/Catapult Software

Classroom Trainer/Course Developer [Part-Time]

Instructed corporate employees on both proprietary and commercial software applications for the PC and Macintosh, including Windows and XP operating systems, Microsoft Office Suite, Lotus Notes, and GroupWise

Shared lead-trainer responsibilities for nationwide roll-out of custom-designed training application for Fortune 500 company requiring 100% travel [approximately 300 hours of classroom instruction/Microsoft Office Suite applications, operating systems]

Designed customized training materials for selected clients [Seattle Mariners Millipore Corporation]

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