JOHN J. REINWALD

**** ******** ****** *******, ** 24523

917-***-**** // adywnt@r.postjobfree.com

PROFILE

An accomplished executive level professional

that focuses on efficient operations by

improving quality, safety and customer service

in the logistics industry. Inspire and mentor

high performing teams that drives revenue,

productivity and profit growth. Skilled in

relationship building and presentations that

creates consensus with key decision makers.

EXPERIENCE

UNITED PARCEL SERVICE (UPS), North Atlantic District New York, New Jersey, Virginia

DIVISIONAL OPERATIONS MANAGER

1991 – 2019

CORE COMPETENCIES

Strategic Planning

Transition Implementation

Talent Management /Coaching/Development

Routing/Controlled Dispatch

Quality Improvement

Self-Directed Safety Teams

Analytical, Efficient, Productive

Operations Management

Budget Management

TRAINING

Accomplishments:

Labor relations workshops, Team building

training, Hazardous materials emergency

response, Business analytical training, Logistics

and transportation tariff ‘s, International

shipment training/ inbound customs, Fleet

maintenance reporting, DOT hours of service

certification, Cost reduction analysis training,

Safe work methods trainer certification, Safe

Driving Trainer certification, GPS tracking

certification, Air Dangerous goods, FAA on-site

inspection certification, OSHA on-site

inspection certification, New employee

mentoring certification and Trainer

certification, BioKinetix warm up certification

for workforce, Electronic data protection

training and certification.

Appointed Safety Co-Chair: reduced injuries by creating guidelines, training and interventions.

United way coordinator, 1K plus employees to a successful campaign annually and raised over

$30,0000. Strengthened driver safety and compensation by 80%. (Reduced on pay claims from 6 to 1).

Boosted on-time delivery from 75% to 99% (Not including peak season).

Reduced overall cost by 30%. (On road cost per package).

Improved Driver stops per hour and packages per hour by 8% per year by mentorship and technology. Increased revenue by $500,000 through sales lead program.

Awarded best cost per package peak season, Top United Way Coordinator, Best in class for sales lead program 2016-17.

ADDITIONAL SKILLS

MS Office Suite with advanced skills in

Excel and PowerPoint

Safety related programs

Avid internet user

Labor negotiations

Superb presentation skills

Well versed in complex financial reporting

& analysis

EDUCATION

St. John’s University 1996

Bachelor’s in Criminal Justice

Managed, trained and mentored a workforce of up to 125 Drivers, 14 Supervisors, 48-part time loaders and a fleet of up to 130 vehicles.

Oversaw key operational functions including budget management, loading and unloading, routing, scheduling, dispatch, fleet readiness, and all related daily activities.

Established goals and performance metrics by using real-time data collection and analysis.

Utilized analytics to take a proactive versus reactive response to risks and opportunities, and as a baseline for continuous improvement.

On boarded key accounts involved with implementations and execution of new customers: B and H Photo, National Football league, Major league Baseball, Sony music and amazon

Collaborated with supervisors and team to streamline and re-engineer workflows/processes.

Combined automation with improved business model to achieve lean and efficient staffing. OPERATIONS MANAGER 2008 – 2014

XPO LOGISTICS OPERATIONS MANAGER

Virginia

OPERATIONS MANAGER

01/2021 – PRESENT

Operational Performance

o Oversee 12 high volume buildings across 4 northeast states o Responsible for a package fleet of up to 1200 vehicles, several management layers and operations; 2900 direct employees

o Overseeing the development of division operating plans to maximize operational performance and promote service and safety.

Human Capital Management

o Manage resources and people processes (e.g., Performance Management, Career Development, Succession Planning, Salary Administration, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures. o Ensure that all employees have specific, documented career goals and detailed plans for achieving these goals to advance their development.

Customer Excellence

o Maintain good customer rapport to identify and achieve their business needs, streamline UPS operations, and reduce costs.

o Investigate and resolve customer’s issues in a timely, effective manner to maintain customer trust, retain business, and create sustainable problem resolution processes. 2014 – 2019

WAL-MART SUPPLYCHAIN SOLUTIONS / LOGISTICS

Virginia

OPERATIONS MANAGER

California Coast University 2023

MBA in Business Marketing

2019 – 2020

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