Anita Campbell St. Louis, MO 314-***-****) adywnp@r.postjobfree.com

INFORMATION TECHNOLOGY, SALES, & MARKETING PROFESSIONAL

Agriculture Healthcare Pharmaceuticals Bio Pharmaceutical Telecom Health Insurance Health Care Manufacturing Publishing Transportation Government Sales and Marketing Professional R&D

IT Strategy IT/Business Alignment Project Methodologies SDLC Methodologies Migrations Sales & Marketing

Looking for an IT/Sales position where I can add value to the organization. Recognized IT leader and sales professional who meets Sales Goals with 20+ years of increasingly high-level project management and team leadership experience. Focused comprehension of the interdependence of business/technology planning; ability to determine complex integration risks, vulnerabilities, and gaps to ensure a successful deployment with a culmination on increased sales. Ability to cross industries to explain risks and advise solutions.

Complex Migration/Mergers Data Governance Business Process Optimization Sales Solutions End-To-End Vendor Relations

SAP/ERP Systems End-to-End Requirements Gathering and Testing Offshoring/Outsourcing Data Warehousing

Technology Transformation Release Management IT Security/Disaster Planning Matrix Team Leadership

Customer/End User Experience IT/Operations Coordination Customer Focus Knowledgeable in Reading Regulations and Ensuring Compliance Expert in Quality Assurance and Validation

Achievement Highlights

Saved over $1M annually by designing, managing, and implementing complex, enterprise-wide, integrated computer solutions developed internally and being supported by both internal and off-shore resources.

Developed a company-wide software development life cycle (SDLC) to include all collaterals, Standard Operating Procedures, Systems and User Training.

Understands cGMP and CFR regulations.

20+ Project Management expertise related to all deliverables.

20+ years’ experience in performing, managing, and developing Business Solutions Analysts, Testers, DBAs, and Developers.

Developed Corporate Opportunities for Improvement (OFI’s).

20+ Sales experience, internal and external

Assisted in developing a Marketing and Sales Campaign to bring in $18 or $22 M for product launch and product, COTS, and internal/software development.

Worked in R&D to research and develop COTS (Commercial off the Shelf software packages from inception to launch.

Extensive P/L responsibility, project management (infrastructure, COTS, development, and solutions), and account/business development.

Computer integration sales, sustaining successful year-to-year growth for five (5) years with a 21% profit margin and three (3) consecutive years of presidential recognition awards.

Increased customer satisfaction from 21% to 98%, ensured timely updates with no problems, and significantly cut outsourcing fees.

Budget Management with associated Executive Level Presentations including SWOT, White Paper documentation, functional and tactical planning and presentations.

PROFESSIONAL HISTORY

May 2022 to present QA Supervisor – Government Security Clearance

Responsible for Auditing 3rd party paper to digital conversion (Iron Mountain).

Exceed auditing deadlines.

Exceed all Federal Quality deadlines for multiple document types.

Observe and Report on a minimum of 20 different types of observations in 5 different reports during the audit.

Participates in Executive, Team, and Vendor meetings.

Worked with third party scanning vendor to ensure reduction in errors to 99.9% accuracy.

Labyrinth Technologies – February 2022 – on Furlow – Director of Sales and Marketing (supply chain issues impacted sales)

Responsible for Sales and Marketing for the parent company and 3 subsidiaries for an innovation company located in St. Louis, Missouri. Developed products with an emphasis on connected technologies, infrastructure, and power, as well as materials + processes. In the past 3 years, the imaginative and passion-driven multi-disciplinary engineering team has successfully launched 9 products with multi-year municipality contracts and has obtained 18 issued and pending patents, as well as 5 copyrights.

Direct report to the CEO; worked to create a sales and marketing plan/website/collaterals for the various subsidiary’s products.

Created sales presentations, scripts, and purchasing processes for potential customers and Executives, including the CEO.

Executive member of New Product Development team.

Created quotes and sales orders for sales.

Created overall sales plan and strategy.

Created SOP’s on how to create sales orders and marketing processes.

Created metrics/dashboards for sales calls, sales closures, and marketing success rates.

Reviewed all City, State, and Federal Codes as well as Statutes, Regulations, Ordinances, and impending legislature. Sales strategies and targets were identified based on these requirements.

Within 6 weeks of being on staff, was able to complete the first sell for a city-wide project.

Telecom Consultant- September 2021 – Contract Ended February 2022- PM for Enterprise Mid-Market Sales

Responsible for managing a critical Telecom Government Project to ensure regulations are met during solution development and testing.

Focused on deliverables, gaps, escalations, and daily status reporting in Rally and Executive Summary Presentations for stakeholders.

Performed Root-Cause analysis to determine issues.

Worked with Vendors and Off-Shore to resolve technical issues.

Burn down charts.

Used a Hybrid approach to close out deliverables.

Charter Corporation/Spectrum – Senior Manager – November 2017-December 2020

Responsible for all critical backend applications for Enterprise (Commercial), Field Operations (Implementation), Location Life Cycle Management and all backend systems (ERP and complex integration), including mergers, migration, and acquisitions. This included business/functional requirements and testing.

Responsible for evaluating current solution and developing long-term strategy with specific and detailed action plans, system life cycles, integration, and deliverables for mission critical applications, and their associated boundary systems, including decommissioning of systems throughout Charter, Bright House Networks, and Time Warner Cable.

Responsible for Business Analysis and Quality Assurance for all of HR, Finance, SOX, Field Operations, Manufacturing, Supply Chain, NOC, Budget Forecasting, Data Analytics, Merger, Data Migration of Legacy Systems, Capital Construction, New Product Development, Sales for Charter Spectrum (Combined Company of BrightHouse Networks, Time Warner Cable, and Charter).

Consulting – Business Solutions Architect – Charter July 2012 – November 2017

Created a detailed business analysis, outlining issues, opportunities and solutions for a business, including budgeting and forecasting, planning and monitoring, variance analysis, pricing, reporting, and defining business requirements and reporting them back to stakeholders.

Responsible for evaluating current solutions and developing long term strategy for mission critical applications throughout Charter, Bright House Networks, and Time Warner Cable.

Lead – responsible for managing subcontractors and vendors for the M & A ERP conversion activities and working with the EVP’s and Sector Business partners.

Lead – responsible for managing sub-contractors and vendors while evaluating mission critical specific processes and solutions, writing an Executive Summary, and creating and delivering the Senior Executive Presentations for the Charter CIO, EVP of Cable Operations, VPs of Financial Planning, several SVP’s and IT VP’s

Consulting – Misc. -June 2010—June 2012

Public Sector, PM/PM Consulting Strategy, Commercial Sector, Program Manager (Express Scripts), IT Vision/processes/business requirements/requests for proposals for multiple companies. (Details available upon request).

KV Pharmaceutical – Director Application Development and Delivery Services – August 2003 – June 2010

*P&L for all IT initiatives. Managed $30M budget and 15 staff in IT division both on-shore and off-shore.

*Created System Life Cycle for entire company. Ensured completion of all projects with 99% accuracy. Managed, using Agile and Waterfall methodology, all internal and external software development, business analysis, internal and external web development, EDI, B2B, project management, eCommerce, HR Packages (payroll, benefits, and timekeeping), all JDE financial packages, Business Intelligence solutions (Data Warehouse and cubes), Quality Assurance, Testing, partnered with R&D to ensure the current technology and systems would be adequate to support R&D activities, and developed/conducted training/write SOPs for KV and their three (3) subsidiaries.

*Ensured compliance with the following: SOX, FDA, HIPAA, Adverse Drug Event (ADE) tracking, Corrective Action and Preventive Action (CAPA), Notice of Event (NOE), Medicare, Medicaid, Best Price Calculations, and custom/purchased package. Responsible for PM deliverables –Quality Assurance Process (QAP), User Requirement Specification (URS), System Requirement Specification (SRS), Change Control, Function Requirement Specification (FRS), Detail Design Specification (DDS), Unit Test Scripts (UTS), User Acceptance Test (UAT), Statement of Work (SOW), Project Change Control (PCC), Project Review Committee (PRC) Documents, Promotion Documents and ongoing support. Worked with executives on strategy, capital budgets, support, as well as short/long-term initiatives.

*Managed BA functions for Sales & Marketing, Corporate Business Development, and Executive Offices. Created and delivered SOP adult training for KV Pharma and its subsidiaries. Worked with Validation to ensure appropriate practices, documents, SOP’s, SOX compliance, release management, and risk assessments.

*Selected vendors and negotiated/managed contracts. Developed overall business and corporate strategy for business development, budgets, and compliance.

Responsible for my area’s P&L,

*Held responsibility for the CRM RFP creation, selection, data migration, implementation, testing, and SOP’s so the company could move from Dendrite into a new CRM system (selected vendor was Siebel with Informatica Analytics) for a sales force of over 700.

*Responsible for all internal development for all KV and their subsidiaries. Responsible for the team that consisted of all internal/external development, BA, QA, PM, and DBA. Ensured all SOX and FDA for development methodologies were met, including all standards, including ICD and SOP’s.

Ther-Rx – Responsible for originally implementing, migrating date, and then bringing Siebel CRM system in-house, saving $1.5M in outsourcing fees.

oAssembled/managed cross-functional team using PMI methodologies to migrate system in-house within 4.5 months.

oIncreased customer satisfaction from 21% to 98%, ensured timely updates with no problems, and significantly cut outsourcing fees.

KV Consent Decree Compliance

oEnsured 100% FDA compliance.

oThe development group met all requirements, for the first time, with no errors due to the fact the development was created by using Agile sprints against Use Cases.

Wyeth/BioPharmaceuticals – Senior Program Manager - NOV 2001 – AUG 2003

Managed $3M multi-year site wide GxPharma/Documentum regulatory implementation for Standard Operating Procedure development. Expanded to other Wyeth BioPharma sites. Responsible for all project deliverables, timeframes/deadlines, budgets, subcontractor negotiations, and FDA compliance. Created and delivered training for SOP’s upon passing an Intensive Adult Certification class.

St. Louis Bio-Pharma Plant – Wrote user requirements, functional requirements, Validation deliverables (Installation Qualifications, Operational Qualifications, Performance Qualifications), managed the implementation team, release management, and testing for the St. Louis implementation of GxPharma both hardware and software using Agile.

oDesigned and implemented new business processes to support the new Standard Operating Process System.

oDelivered the first working prototype of the latest integrated version of GxPharma.

Used: GxPharma (Documentum

Grange Castle Manufacturing Plant – Wrote and executed Validation deliverables for Grange Castle, Ireland.

oValidation was able to successfully execute the Validation scripts the first time without documentation errors.

oFinal testing execution was completed on time without errors.

Xerox/Xerox Connect - Principle/VP/International Integration and Internal/External Technical Solutions/Sales/Marketing/Support - APR 1986 – SEP 2001

Principle/VP/International Integration and Internal/External Technical Solutions/Sales/Marketing/Support

Managed seven direct reports, cross-functional teams of up to 40, and P&L responsibility for projects. Produced $1M profit on sales/support in Midwest for cradle to grave, third-party solutions/consulting subsidiary of Xerox. Managed full product lifecycle, solutions, and integration with standard third-party solutions using Agile and Waterfall methodology. Designed/developed COTS final products including release management. Collaborated to develop/support escalation plan. Negotiated SLA’s, pricing, service fees, field and customer training, and advertising collaterals. Responsible for business analysis, business process redesign, and ROI for internal/external clients. Developed, managed, and responded to RFPs for IT HW, SW, onshore and offshore support. Worked in/with PARC (Palo Alto Research Center), centralized support center, training/technical support, international sales/support/R&D and global marketing to launch products (worked/supported end-to-end on several successfully launched products). Integrated third-party products into Xerox standard products. Using PMI and GAMP guidelines, implemented 12 client projects ranging from $500K to $4M with 35% profit. Responsible for balancing my specific division’s banking account. Set up Xerox/3rd party solution call centers for support and integration questions. Wrote business requirements, developed COTS applications, performed unit/user acceptance testing, wrote marketing collaterals, developed, sold International integrated third-party solutions, and ran a complex International Integration Division. Worked in the following Mo Agencies: DNR; Conservation; Revenue; Lincoln University; Mo House, Mo Senate; Mo House Appropriations. Additional State and Federal experience include the following: VA; MD, IA, GA: MI; TX; DOD; WACA, and White House.

Blue Cross Blue Shield – Was one of four individuals who were on a tiger team that developed a complete integrated solution for that included from the point-of-sale to a client to sending out explanation of benefits. Wrote the user requirements, created integrated document management, team developed database, created an integrated publishing solution, created the new business process, and developed the printing solution.

o$6 million sales generated to 5 BCBS states for developed solutions.

oGenerated solutions resulting in the creation of a new COTS spin-off product.

Burlington Northern Railroad – Worked as a business analyst/solution integrator to develop a solution using Xerox standard products, a bubble reader scanner, and an IBM mainframe. Custom solution was designed to read test scores of the employees to see if they could continue in their job of running or scheduling the trains.

oImplemented solution came in on time and under budget.

oTest results were uploaded correctly to the mainframe, pass or fail results became immediate, and re-testing was set up immediately which allowed employees to get back on the job faster.

PROFESSIONAL DEVELOPMENT

Education: MBA, Global Technology Management, American InterContinental University (GPA 4.0)

BA, Psychology/Information Technology, Maryville University St. Louis, MO (Magna Cum Laude)

Associates Computer Science, Lincoln University, Jefferson City, MO

Certifications:

Agile Certificate

PM Certificate – not PMP

DPMC Project Management Certification)

KARRASS Negotiation Training and Certification

Adult Education Training and Certification

SAP /4 Hanna Training and Certification

PMDS Certification – Women in Cable Telecommunications (Leadership Course)

Lean Six Sigma Training

References: Available on request

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