Jordan Capps

Norcross, GA ***** 770-***-**** adywn6@r.postjobfree.com

Summary

Motivated Insurance Adjuster with three years of experience managing claims of all severity levels. Highly skilled in communication, collaboration, and technical documentation. Examining the relationship between causes and effects, assessing the financial impact, and determining the level of property damage. Dedicated and driven to assisting policyholders in developing a recovery strategy and ensuring effective communication throughout the development process.

Skills

State Farm Auto Certification

State Farm Property Certification

CEA California Earthquake Certification

Symbility Certification

Louisiana Citizen Certification.

California Fair Claims Practices

Experienced in Symbility

Xactimate Proficient/Certification

Crisis Management

TWIA Certification

State Farm IA Catastrophe Fire Estimatics Certified State Farm IA Fire Certified

Experience

INDEPENDENT FIELD ADJUSTER 02/2023 - 04/2023

CAT

Prepared Xactimate estimates, Statement of Losses, and Letters for all payments Provided excellent customer service to meet the needs of the insured, establishing contact within 24 hours of assignment

Investigated and assessed damages to properties and created or reviewed damaged estimates Averaged 15 to 30 claims processed per week

Consistently provided excellent customer service to policyholders after suffering a loss by working closing with all internal departments to determined and applied appropriate coverage INSIDE PROPERTY CLAIMS ADJUSTER 09/2022 - 01/2023 CAT

Worked closely with roofing and repair companies with professionalism to discuss and negotiate repair pricing and assess liability.

Reviewed policies and procedures for each claim.

Maintained full claim ownership handling approximately 50-100 claims at a given time. Assembled and evaluated reports on serious incidents, reinsurance, and other data for senior leadership, claims management, and underwriting.

Met the needs to be able to travel 2 weeks for training. PROPERTY CLAIMS DESK ADJUSTER 11/2021 - 06/2022

CAT

Analyzed claim forms, policies, and endorsements, client instructions, and other information using discretion and independent judgment to decide whether the loss is covered by the policy Investigated claims while using discretion and judgment to determine the significance of the facts, coverage, claim value, negotiation strategy, reserve levels, and other factors to be taken into account while resolving a claim Modified and revised estimates in Symbility

Prepared denial, partial denial, and loss below deductible letters that adhere to the policy's terms. Education and Training

Southeastern Louisiana University - Hammond, LA MBA 05/2019

Northwest Florida State College - Associate of Science 05/2015

Peachtree Ridge High School - Suwanee, GA High School Diploma General Studies, Communications and Business & Marketing, 05/2013 Dean's List, GPA: 3.9

[Fall, 2012] - Honor Roll

[Fall, 2013] - Dean's List

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