Brooke Oliver

Franklin, MA *****

adywms@r.postjobfree.com

+1-508-***-****

* MS Word * MS Excel * TSW *MS One Drive *Adobe Photoshop

* MS Power Point * MS Outlook * MS Access *MS One Note * Medical Manager Authorized to work in the US for any employer

Work Experience

Event Staff

The Kraft Group, Gillette Stadium - Foxborough, MA October 2021 to September 2022

• Welcome fans & guests with exceptional customer service from the gate until the end of the event.

• Ensure fan safety and security by conducting careful entry screening and inspections.

• Scan tickets to verify authorized entry to Gillette Stadium, resolve any ticket issues through the appropriate escalation while ensuring the guest feels they are receiving the necessary assistance to resolve their issue.

• Assist guests with any special requests, monitor crowd activities and report any suspicious behavior to the area supervisor.

• Special projects and assignments as business dictates. Campus Security Officer Dispatcher

TeamOps, LLC - Franklin, MA

March 2022 to August 2022

• Patrol of the Dean College campus.

• Enforce campus community safety policies and programs.

• Identify and record safety issues during patrols.

• Respond to incidents and complete reports.

• Report safety concerns and incidents to the Manager of Campus Safety Services.

• Complete all required shift reports in a timely and thorough manner.

• De-escalate situations whenever feasible.

• Protect departmental assets.

• Provide escorts on campus when requested.

• Perform miscellaneous responsibilities as needed such as dispatching.

• Participate in incident investigations as required.

• Assist other campus entities as requested

• Assist at school sponsored events

• Special projects and assignments as business dictates Print, Document & Marketing Associate

Staples - Bellingham, MA

March 2020 to March 2020

• Greet customers as they enter the Print Solutions department and respond quickly and attentively.

• Ask open-ended questions to build relationships and understand customers' copy & print marketing needs.

• Use order intake tools to capture project information and offer a complete and total print solution for their needs.

• Assist customers with tasks in the self-service area so they may utilize the copy machines and PC rentals.

• Ask qualifying questions during consultation to generate potential leads.

• Assist customers with their shipping needs and be flexible to perform other duties as they are assigned. Sales Consultant

JL CONSULTING, LLC - Falmouth, MA

March 2018 to August 2018

• Consulting with potential customers through the phone with Web Security programs.

• Mirroring into customers computers to look for foreign IP addresses.

• Able to provide customers real time web errors and foreign IP addresses trying to break through.

• Selling the potential customers, the correct web security program they need. Center Administrator

HAIR CLUB FOR MEN - Warwick, RI

October 2016 to January 2017

• Coordinate appointments with clients, technicians, and consultants and enter the details in the weekly schedule.

• Handled the invoicing of clients for the center.

• Collect fees when required.

• Handling payments and bank deposits.

• Meet and greet all visitors and clients

• Carried out receptionist duties, directed clients and visitors to the proper room and staff members.

• Acted as primary receptionist ensuring all calls were received & handled in a timely manner on many phone lines.

• Provided the corporate office with a variety of reports as directed by the Managing Director. Contract Specialist & Tour Registration

InnSeason Resorts - Falmouth, MA

February 2016 to August 2016

• Purchase and Sales agreements for over 7 Inn Season Resorts in MA, NH, & ME.

• Figuring out percentage rates on Closings.

• Process transactions of sales through Dollars on the Net.

• I checked the customer's credit reports before I could process the purchase and sale agreement.

• Worked on TSW through a remote desktop.

• Keep track of inventory for gifts.

• Work with the marketing dept for the shipment of my weekly inventory of gifts.

• Month’s End and Daily Reports and Deposit Logs.

Education

Undergraduate Classes in Business Law I & II

CAPE COD COMMUNITY COLLEGE - West Barnstable, MA

June 2004 to August 2005

Undergraduate Classes in 9 Qtr hrs in Economics & 3 Qtr Hours in Accounting NORTHEASTERN UNIVERSITY - Boston, MA

September 1995 to May 1996

Associate of Arts in Business

DEAN COLLEGE - Franklin, MA

1996

High school diploma in Marketing

Tri County Regional Vocational Technical High School - Franklin, MA September 1990 to June 1994

Skills

• Windows

• Marketing

• Digital marketing

• Microsoft Office

• Microsoft Outlook

• TSW

• Medical Manager

• Adobe Photoshop

• Peachtree

• QuickBooks

• Contracts

• Help desk

• Accounting

• Customer service

• Social media management

• Microsoft Excel

• Bookkeeping

Assessments

Medical receptionist skills — Proficient

August 2021

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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