Carrie Norris

Bangor, Maine *****

207-***-****

adywma@r.postjobfree.com

Professional Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Customer Manager offering Number-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback. Client Services Manager providing leadership to Job titles and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills

Scheduling and Time-Tracking

Customer Acquisition

Information Updates

Price Schedules

Lead with Empathy and Compassion to reduce distractions and help keep everyone on task

Education

June 1998

Eastern Maine Community College Bangor, ME

Associates Child Care Management And Operations

Work History

August 2019 - Current

Christmas Tree Shop And That - Bangor, ME

Customer Experience Supervisor

Scheduled and attended meetings with clients and prospective clients as requested.

Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.

Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

Performed duties and provided service in accordance with established operating procedures and company policies.

Developed new employees and on-going performance assessment of current employees.

Established performance and service goals and held associates accountable for individual performance.

Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.

Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.

Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.

Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Trained team members in successful strategies to meet operational and sales targets.

Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Educated staff on strategies for handling difficult customers and challenging situations.

Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Examined incoming inventory, merchandised shelves and prevented shrinkage.

Marked-down clearance items and relocated merchandise to proper store areas.

Trained newly hired sales team in upselling techniques.

Mentored new sales associates to contribute to store's positive culture.

Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Submitted reports to senior management to aid in business decision-making and planning.

Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Researched issues to obtain appropriate answers to customer inquiries.

Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

Promoted business' development by building and maintaining relationships with new clients.

Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Successfully drove new product lines to increase annual profits by Number%.

Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings

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