Sunday, August **, ****

Attn: Bass Pro Shops

Re: Wow Advertisement

Please accept this letter and attached resume in response to any position of Soft lines Team Lead. My background in customer service has provided me with a wide variety of skills that I believe could greatly benefit the Bass Pro-Shops team. These skills include working independently and taking initiative, careful and precise work habits, a strong work ethic and the belief that optimal success comes in enjoying helping others and enjoying people. I believe it to be essential to build strong and lasting relationships with fellow workers, management and of course the customer.

Maturity, dependability and a calm demeanor in all situations are a unique attribute that may qualify me to be part of your team. I have been a Golf Professional for over 15 years and in that time I have inventoried, priced and merchandised many different lines of clothing. I have trained, supervised and empowered hundreds of team members through the years and enjoy the challenge of myself and my team exceeding customer service and sales goals.I enjoy interacting with people on a daily basis and believe that a positive attitude and strong communication are the hallmarks of success.

I am a mature person who would like to think I exude a distinguished and friendly attitude towards team members and customers alike. I am mechanically inclined and can do general maintenance duties, I am physically fit and enjoy working hard. Perhaps my maturity may be an asset.

Thank you in advance for your consideration. If you have any questions or require any additional information, please feel free to call me at 587-***-****(c).

Kind regards

Wayne Meek

WAYNE MEEK

407-*****-*** St, Edmonton, AB, T5M 2T1

587-***-****; E-mail: adywlt@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over 20 years of experience in the customer service industry

15 years of Retail managerial experience

Organized, professional, courteous, outgoing and enthusiastic – very positive attitude

Skilled in all aspects of Human Resources including hiring, coaching and empowering staff to meet their full potential

Administrative skills include budgeting, preparing reports, negotiating contracts, creating policies and procedures

Great public relations and marketing skills – experienced organizing for large functions including weddings and golf tournaments

RECENT EMPLOYMENT HISTORY

Find Retail & Donation Center 2017-2023

Assisted in providing essential furnishings to individuals and families transitioning out of homelessness. The furnishings and transportations were free of cost to the participants

Facilitated transportation of furniture to the client’s residence from the Find Retail facility.

Received donations from the community, cleaned, inventoried and priced the product. Following the above mentioned procedures we would merchandise the product on the retail floor for resale. All profits were distributed to homeless donations and causes.

Performed all daily duties such as; opening and closing the store, organizing the retail store, managing the till, and assisting customers in any way possible.

Ramp Lead, Airport Terminal Services -WestJet, EIA, AB 2014 - 2017

Lead ramp operations (per flight) including all baggage and ramp personnel. Each flight consisted of supervising a team of four (4) ramp agents, maintaining periodic communication with the pilot and transporting luggage to the appropriate locations.

Lead a team of ramp operators to marshal in flights, and load and offload baggage. All equipment operators had to follow Health and safety regulations. Departing flights would be pushed out to the proper runway direction.

De-iced all WestJet commercial flights during the winter months. De-icing encompassed spraying glycol on the wings, horizontal stabilizers and occasionally the fuselage and cockpit windows. All de-icing was provided within a fast paced time window. Maintained contact with the pilot regarding the progress and completion of the de-icing.

Director of Golf, Bridges Golf Course, Winnipeg, MB 2000 – 2014

Managed, directed and supervised the creation of a premier18-hole golf course introduced to the Winnipeg and Manitoba market in the fall of 2000

Negotiated contracts, purchased merchandise, hired, trained and supervised new staff. Created various promotions and incentives for all staff in each golf course department.

Created all Golf Course Department budgets (Pro-Shop merchandise, Green Fee and Power carts, Food & Beverage and Grounds Maintenance)

Hired and coached 30 to 40 staff for Food & Beverage, Pro-Shop and Golf Course Grounds. Incentive programs, motivation strategies were paramount.

Organized and hosted numerous year round large events including tournaments,

Weddings and conferences

VOLUNTEERING

Assisted at the Edmonton Food Bank. Sorted donated food, created food hampers for clients, assisted the manager in various duties. Current

Volunteered at the Salvation Army. Assisted in providing meals, cleaning dishes, wiping down tables, providing information on various Edmonton support groups 2011 - 2016

Volunteered on Various Boards: CPGA of Canada (National Board), PGA of Manitoba Board, Golf Course Owners Assoc. Board 2000 - 2010

TRAINING & EDUCATION

Standard First Aid & CPR Certificate 2019

WHIMIS Certificate 2020

Bachelor of Arts Degree, University of Alberta 1990

References available upon request

Contact this candidate