Norma Hoops

***** ******** ***** ****, ** *****

cell: 216-***-****

adywlr@r.postjobfree.com

PROFILE

Fast-track, highly confidential professional looking for an Executive Assistant position. Experience in providing exceptional support to company executives, high profile athletes, specializing in statistical report development, contract management and project organization. Proficient in Microsoft Office Suite, Adobe, Real Page-Onesite Management and Timberline Accounting programs, Onbase Hyland Software, Concur, Salesforce and Raiser’s Edge. Superior job performance has led to recognition by clients and executives for exceptional service and results.

EXPERIENCE

University Hospitals--- Cleveland, Ohio

Executive Assistant to Vice President, Campaign and Principal Gifts Director (7/22-10/22)

● Provided high level daily administrative support to the Vice President, Development Team as well as other executives and staff in the department.

● Organized, coordinated and executed all high level meetings with donors, Vice President and physicians.

● Processed all invoices and requests for reimbursements.

● Managed and inputted high confidential donor and all potential data for Vice President on Raiser’s Edge.

● Cultivate relationships with current and potential high level donors through email correspondence and phone calls.

● Assisted in donor events and follow up correspondence.

● Assisted at University Hospital CEO Chair Events onsite.

● Coordinated all donor briefings for executives, physicians and donors.

● Executed and coordinated bi-weekly Principal Prospect Meeting and agenda. OnShift --- Cleveland, Ohio

Executive Assistant to CEO and President(4/19-7/20)

● Provide executive level administrative support to the CEO, President and company executives.

● Prepare and process all expense reports and purchase orders. Norma Hoops Resume

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● Prepare and process all expense reports and purchase orders.

● Responsible for management of quarterly Board Meetings with investors.

● Coordination of all executive level interviews and onboarding.

● Assist with all aspects Client Advisory Board offsite quarterly retreat.

● Handle all correspondence of highly confidential investor and acquisition meetings.

● Responsible for all Salesforce data entries and inquiries for CEO and President. Cleveland Cavaliers --- Independence, Ohio

Director of Team Services/Administration(7/15-11/18)

● Handled all the relocation aspects for the team, front office, coaches and trainers(Basketball Operations).

● Utilized company resources to help transition the players to the team.

● Assisted with players and family getting accustomed to the city by ensuring contentment and development while off the court in an effort to provide an environment where they can be most productive while on the court.

● Assisted players(and families), front office, coaches and trainers with any day to day needs.

● Coordinated player documents, personal business with agents, financial planners and player/basketball operations staff families to execute successful relocation based on budget and family needs.

● Assigned temporary housing for players, Front Office and Basketball Operations.

● Oversaw and managed the preferred realtors for the Cavaliers players, Front Office and Basketball Operations.

● Negotiated hotel corporate rate contracts.

● Created annual Team/Front Office Resource Manual.

● Prepared and distributed bi-weekly relocation reports to Ownership.

● Handled all confidential personal information for players, front office and basketball operations.

● Established rapport with local area apartments, developers and hotels. Cultivated one-on-one relationships with players, families and extended inner-circle.

● Managed all player, front office and basketball operations ticketing, VIP restricted area passes and approval for parking.

● Assisted with overseeing player family hospitality areas and main game day contact. Worked closely with arena and team security.

● Liaison to sales for players, front office and basketball operations. Worked closely with the box office.

● Managed/oversaw General Manager Suite.

● Assisted with Better Halves Group.

● Managed Wine and Gold Scrimmage in relation to players and basketball operations.

● Processed purchase orders for APT staff and basketball operations.

● Processed reimbursement expenses for players.

Executive Administrative Assistant to the General Manager (10/10-7/15)

● Provided administrative support to General Manager, Front Office and Basketball Operations.

● Attended all budget meetings.

● Responsible for submission of time sensitive League Correspondence.

● Main contact with League for General Manager meetings.

● Managed all travel for basketball operations.

● Submitted all invoices and expenses for front office and basketball operations.

● Contact for Ownership regarding player contact information.

● Notary for the Cavaliers Front Office.

● Notarized confidential and personal documents.

● Responsible for confidential player information.

● Distributed player paychecks and sign off.

● Distributed player paychecks and sign off.

● Handled the day to day of the office including ordering all office supplies.

● Responsible for all phone calls and messages to Front Office.

● Managed all Calendar events for Front Office.

● Set up new hires at the Cleveland Clinic Courts.

● Coordinated USA Basketball travel.

● Responsible for all fan mail and resume responses for the General Manager.

● Assisted in every aspect with all events held at the Cleveland Clinic Courts. Zaremba Group, LLC --- Lakewood, Ohio

A fully-integrated national real estate company specializing in commercial and residential development including CVS Pharmacy, Progressive Insurance, Shopping Centers, Dollar General, The Pantry and Luxury Condominiums and Apartments.

Executive Administrative Assistant (3/08-10/10)

● Provided administrative support to the President and Vice President, Senior Project Manager and Senior Development Manager.

● Managed, input and responsible for residential construction contracts, Purchase Orders, Change Orders and Timberline Accounting System.

● Assisted with many facets of retail and residential development.

● Coordinated individual and project organization with corporate and satellite offices.

● Prepared reports, company brochures for investors and clients and presentation packages for governmental approval.

● Reviewed and processed development and construction invoices.

● Maintained financial tracking reports.

● Approved and reviewed Condominium Purchase Agreements and Closing Documents.

● Responsible for reporting weekly leasing data to company executives and investors.

● Completed daily administrative tasks.

Administrative Assistant (7/06-3/08)

● Assistant to President, Warranty Manager, Regional Property Manager, Advertising/Marketing Manager and Condominium Sales Manager.

● Assisted in various projects.

● Organized meetings, appointments and travel arrangements.

● Prepared expense reports.

● Processed invoices and input into Timberline Accounting system.

● Created organizational charts, reports and various documents.

● Completed daily Administrative tasks (i.e. answered phones, preparing letters/memos, managed schedules, filing, sorting and distributing mail etc.)

● Assisted receptionist in phone switchboard management. Kent State Student Credit Union --- Kent, Ohio

Management-COO/Head Teller (1/04-6/05)

● Trained employees and introduced new policies and procedures.

● Supervised tellers in daily activities.

● Processed and approved credit applications.

● Oversaw all aspects of loan processing.

● Created marketing materials.

Teller (4/02-1/04)

● Provided customer service to members.

● Processed new member accounts.

● Assisted in daily administrative tasks (i.e. filing, answered phones, coordinated meetings and activities).

● Provided administrative support to the Chief Operating Officer. EDUCATION

Kent State University --- Kent, Ohio

Bachelor of Science- Human Development and Family Studies, May 2005

● Concentration: Family Life Education

● Major GPA 3.4

Tod Children’s Hospital- Youngstown, Ohio

Child Life Education Volunteer (1/04-5/05)

● Welcomed hospitalized children and families.

● Organized activities and initiated age-appropriate play.

● Encouraged and motivated hospitalized children.

● Communicated with parents during pre and post procedures.

● Assisted families and hospitalized children with various needs during stay. Portage County Head Start- Ravenna, Ohio

Family Advocate Intern (12/04-5/05)

● Met with families to process enrollments.

● Assisted families in obtaining community resources.

● Scheduled and conducted home and site visits with families.

● Observed all classroom activity and children’s behaviors.

● Responsible for documentation, program tracking and updating of family information.

● Assisted in daily administrative duties and case meetings. PERSONAL

● Avon PTA - Avon, Ohio

Family Events, Chairperson (8/19-8/20)

● Avon Little League, Baseball - Avon, Ohio

Team Manager (4/18-8/18)

● Cleveland’s West Side Cake Club - Avon, Ohio

Co-Founder/Vice President (1/10-1/15)

● Zaremba Group, LLC - Lakewood, Ohio

Social Committee Member (4/07-10/10)

● Canfield Fourth of July Committee - Canfield, Ohio Chairperson of Children’s Activities (1/03-4/06)

● Aprendiendo Mucho Español, Spanish Enrichment Program - Mahoning County, Ohio

Instructor Aid (10/00-5/05)

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