Customer Service Business Development

Jasvinder Kaur

Surrey, BC, Canada I 236-***-**** I adywlp@r.postjobfree.com

Seeking employment in a professional environment where I can diversify and improve upon the skills gained during my five years of experiences as an Accounts Assistant and Marketing Executive. As the director of corporate sales, I would focus on enhancing the company’s productivity and reputation while improving my own. Looking to join a company that encourages profession growth and positive team culture. Skills

• Analytical

• Equity research

• Commercial Banking

• Transaction advisory

• Sales and trading

• Marketing

• Valuation

• FMVA

• Due diligence

• Entrepreneurial

• Global Outlook

• Team Player

• Management Information System (MIS)

• Business Process Outsourcing (BPO)

• Invoice Processing

• Critical Thinking

Education/Certifications

Master of Business Administration (Marketing & Human Resource), University Canada West, Vancouver, Canada, 2020-2021

Post Graduate Diploma in Global Logistics and Supply Chain Management, PSB Academy, Singapore, 2018-2019.

Bachelor of Commerce (Accounting & Finance), Manav Bharti University, Solan, Himachal Pradesh, India, 2013-2016

Professional Experience

Amazon

Vancouver, BC, Canada

Process Associate I May, 2021- Present

● Analyzing company processes for delays, obstructions, and weaknesses.

● Advising on process upgrades to improve production rates and reduce costs

● Assessing process orders

● Servicing and maintaining production equipment

● Troubleshooting processing issues

● Ensuring production processes adhere to safety and quality regulations

● Ensuring production area is clear of obstructions and contaminants

● Creating production process reports

● Training/update/coaching on mapping operations in the capacity of an SME

● Ticket management (meeting SLAs and responding/resolving tickets)

● Carries out tactical issue-based communications with internal

● Creates ad-hoc operational reports, status updates on a need basis

● Drive process/system improvements basis ongoing trends/gaps identified

● Retrieving and replenishing carts

● Inspect parts with precision and measuring tools

● Test operation of machines periodically

The Original Cakerie

Delta, BC, Canada

Production Worker I February 2021- May 2021

● Feed raw materials into production machinery

● Review cakes on production lines

● Monitor the production process

● Carry out basic quality and testing checks

● Store goods and raw materials properly in the warehouse

● Use lifting equipment and forklift trucks to fulfill orders

● Pack cakes to be shipped

● Maintain work areas and equipment

S F E Sports Wears

Meerut, Uttar Pradesh, India

Business Development Executive

September,2019- February,2020

● Reviewed clients' feedback and implementing necessary changes.

● Equipping staff with Technical and Social skills to enhance sales

● Negotiated with clients to secure the most attractive prices.

● Crafted business proposals and contracts to draw in more revenue from clients

● Maintained meaningful relationships with existing clients to ensure that they retained.

● Attended networking activities to research and connect with prospective clients.

● Procured new clients through direct contact, word-of-mouth, and collaboration with the marketing department.

● Remained in tune with trends in consumption to ensure that offerings remain relevant.

● Collaborated

● Conceived and developed efficient and intuitive marketing strategies

● Conducted market research and analysis to evaluate trends, brand awareness and competition ventures

● Initiated and controlled surveys to assess customer requirements and dedication

● Maintained relationships with management on sales goals.

● Assisted marketing and promotional projects.

Just Dial Limited

New Delhi, India

Marketing Executive June 2014-

January 2018

● Conceived and developed efficient and intuitive marketing strategies

● Conducted market research and analysis to evaluate trends, brand awareness and competition ventures

● Initiated and controlled surveys to assess customer requirements and dedication

● Maintained relationships with media vendors and publishers for collaboration in promotional activities

● Monitored progress of campaigns using various metrics and submitted reports of performance

● Collaborated with managers in preparing budgets and monitoring expenses

● Organized and supervised advertising/communication campaigns (social media, TV etc.), exhibitions and promotional events

● Coordinated internal marketing and organization’s culture

● Maintained websites and studied trends with the help of data analytics

● Linguistic ability, leaded and supervised a team of up to 25 employees including event coordinators and part-time volunteers, resulting in an increase in attendance and sponsorship funding.

● Made sales and negotiation, organized more than10 client meetings per month Unnati Infosolutions Private Limited

New Delhi, India

Accounts Assistant February 2012- January

2013

● Reconciled invoices and identify discrepancies

● Created and updated expense reports

● Maintained digital and physical financial records

● Participated in quarterly and annual audits

● Handled petty cash for daily expenses

● Issued invoices to customers and external partners, as needed

● Reviewed and filed payroll documents

● Handled sensitive, confidential information

● Prepared bank deposits

● Processed reimbursement forms

● Checked spreadsheets for accuracy

● Assisted the finance department and senior accounting staff members with various tasks, including preparing budgets, records, and statements

● Resolved errors in financial reports and corrected faulty reporting methods Core Competencies

• Finances

• Management

• Problem Solving

• Customer Service

• Team Building

• Fundraising

• Microsoft Word/Excel/Outlook

• Bookkeeping

• Attention to Detail

• Accounting

• Sales

• Procurement

• Leadership

• Logistics

• Project Management

• Lean Process

• Six Sigma

• Kaizen

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