Customer Service Sales Manager
Resume:
Thomas Forrest Allgood, III
**** **** ********** **., *******, GA 30909
PROFESSIONAL PROFILE
Experienced sales, hospitality, and events professional with more than 10 years’ experience in leadership and coordination of sales and event management who excels in development and execution of strategic goals
Lead Generation
Relationship Building with Hospitality Professionals and Vendors
Attaining Commitments for Referrals
Sales (Developing New Clients)
Sales Strategy
Closing the Sale/Lead Conversion
Sales Presentations
Client Relations
Establishing Public Relations Events
Event Management
New Business Development
SUMMARY OF QUALIFICATIONS
Background encompasses professional business experience utilizing a strong work ethic, an attitude to “go the extra mile,” and a commitment to meeting and exceeding organizational objectives.
Proficient in Word, Excel, PowerPoint, Outlook, CRM (Customer Relationship Management), SalesPro, OnQ, Opera PMS, Micros POS, and various other software
Highly detailed, excellent multitasking ability, thriving in a high pressure sales environment.
Genuinely customer service oriented with a passion for understanding and identifying with clients utilizing a conceptual and consultative sales approach
Strengths include but are not limited to Positive attitude - brings enthusiasm to daily tasks; excellent communication skills
(able to develop positive relationships with individuals of all ages and backgrounds); self-motivated; achievement- oriented; works well independently or in a team environment; friendly and personable; creative; innovative; persuasive AREAS OF EXPERTISE
Sales/Marketing
Developing New Clients
Prospecting
Sales Presentations
Client Need Assessments
Closing the Sale
Ensuring Client Satisfaction
Working from Leads/Referrals
Maintaining Customer
Relationship
Marketing Strategy
o Development &
Implementation
Management System
Conducting Tours
Creating/Maintaining
Sales/Marketing Collateral
Negotiating Incentives/Terms
Event Coordination
Promotional Activities
Sales/Marketing
o Administrative Support
Communicating Sales
o & Contractual Information
Sales Training
Planning Special Events
Social Media Engagement
Team Building
WORK EXPERIENCE
2021 – Current
Volunteer Golf Committee Board Member
Day One Fitness – Fighting to Win
Beech Island, SC
To plan, promote, and facilitate our annual charity golf tournament
Attended community events, meetings, or conferences to promote organizational goals or solicit donations or sponsorships.
Assisted with coordinating fund raising projects that increased revenue for the gym.
Produced high-quality and effective written communication at all stages of the development process.
Participate in strategic planning to help set the direction for the gym. 2021 – Current
Volunteer Ambassador
North Augusta Chamber of Commerce
Johns Creek, GA
To call, visit and act as hosts to assigned members and to facilitate networking with these members at monthly events.
To provide a reliable customer service base to help assigned members with questions or concerns.
To educate and inform assigned members on Chamber public policy initiatives, programs and services.
To get assigned members engaged in Chamber programs and events.
To sustain and enhance one of the Chamber’s most valuable volunteer programs.
To assist the Membership Department with member retention.
To assist the Membership Department with member sales.
To advise staff on issues affecting members, and to offer guidance on how the Chamber can assist members optimize their experience.
Create and facilitate Sales/Marketing classes for small business Chamber members
Winner of the 2022 Ambassador of the Year award
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Thomas Forrest Allgood, III
3129 Olde Brownstone Ct., Augusta, GA 30909
WORK EXPERIENCE CONT’D
2021 – 2023
Sales Manager
Brookdale North Augusta – Assisted Living Community North Augusta, SC
Assist seniors, and their families, in finding a new home in Brookdale North Augusta.
Generate, cultivate, and maintain external referral relationships with local professional groups and healthcare organizations; increase awareness, reputation, and knowledge of the community with key decision makers; attain referrals for prospective residents from local referral sources.
Leader locally of the customer relationship management team; work with the Holiday Marketing team to develop and convert leads from referral and professional lead generation sources.
Invite prospective residents, their families, and friends to tour the community and experience the “Hawthorn Heart;” make outbound sales calls to prospective residents via cold calling, in person presentations, and attend local functions in the surrounding community.
Manage and conduct successful on and off-site special events and activities to drive on-site tours, awareness, and education on the benefits of the community.
Assist in maintaining sales and marketing collateral; develop and manage internal referral programs with residents; develop leads from new/current residents, potential residents, and family members; assist incoming residents with transition and move into the property.
Create awareness of the community and benefits via advertising; place ads, work with marketing on advertising campaigns, and drive new leads, tours, and attendance at events.
Lead conversion; meet with potential residents in their homes to follow up on information gathered during tour, events, and/or phone conversations.
Convert leads to tours and tours to contracts through education of potential residents and family members of the benefits of living in the community; explain rental agreements (i.e. rent, fees, etc.) to ensure a clear understanding of resident commitments.
Negotiate incentives and terms of rental agreements with potential residents; secure and complete each lease within the parameters of Hawthorn Senior Living’s values and expectations.
Three time winner of “President’s Club” award
2018 - 2020
Catering & Wedding Sales Manager
Partridge Inn – Hilton Curio Collection
Augusta, GA
Manage group hotel rooms and catering sales for a market that represents 50% of sleeping room revenue and 100% of catering revenues
Maximize hotel revenue along with increasing occupancy percentage and maintaining ideal ADR of $139
Execute rate negotiations and pre-qualification, issue contracts and appropriate follow up
Responsible for designing programs and marketing promotions directed toward the wedding market to improve room sales with special attention to targeting soft off-peak periods
Distribute hotel room group & catering event information to all operational departments to ensure that it is properly understood and executed in order to exceed client expectations
Conduct all property tours and maintain frequent contact with established and prospective clients
Networking and maintaining community relationships in order to remain a local ambassador for Partridge Inn
Planning, decorating, and execution of all special holiday events with a combined revenue of more than $500,000 per year
Create, Design, Produce, and Distribute all menus, training manuals, and collateral for Partridge Inn 706-***-****
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Thomas Forrest Allgood, III
3129 Olde Brownstone Ct., Augusta, GA 30909
WORK EXPERIENCE CONT’D
2017 - 2018
Facilities Marketer
Ashwood Meadows Retirement Community – Hawthorn Senior Living Johns Creek, GA
Assist seniors in finding a new home in Ashwood Meadows.
Generate, cultivate, and maintain external referral relationships with local professional groups and healthcare organizations; increase awareness, reputation, and knowledge of the community with key decision makers; attain referrals for prospective residents from local referral sources.
Leader locally of the customer relationship management team; work with the Holiday Marketing team to develop and convert leads from referral and professional lead generation sources.
Invite prospective residents, their families, and friends to tour the community and experience the “Hawthorn Heart;” make outbound sales calls to prospective residents via cold calling, in person presentations, and attend local functions in the surrounding community.
Manage and conduct successful on and off-site special events and activities to drive on-site tours, awareness, and education on the benefits of the community.
Assist in maintaining sales and marketing collateral; develop and manage internal referral programs with residents; develop leads from new/current residents, potential residents, and family members; assist incoming residents with transition and move into the property.
Create awareness of the community and benefits via advertising; place ads, work with marketing on advertising campaigns, and drive new leads, tours, and attendance at events.
Lead conversion; meet with potential residents in their homes to follow up on information gathered during tour, events, and/or phone conversations.
Convert leads to tours and tours to contracts through education of potential residents and family members of the benefits of living in the community; explain rental agreements (i.e. rent, fees, etc.) to ensure a clear understanding of resident commitments.
Negotiate incentives and terms of rental agreements with potential residents; secure and complete each lease within the parameters of Hawthorn Senior Living’s values and expectations. 2014 - 2017
Sales Leader
Iris Place Retirement Community – Holiday Retirement Athens, GA
Assist seniors in finding a new home in Iris Place, a Holiday Retirement Community.
Generate, cultivate, and maintain external referral relationships with local professional groups and healthcare organizations; increase awareness, reputation, and knowledge of the community with key decision makers; attain referrals for prospective residents from local referral sources.
Leader locally of the customer relationship management team; work with the Holiday Marketing team to develop and convert leads from referral and professional lead generation sources.
Invite prospective residents, their families, and friends to tour the community and experience the “Holiday Touch;” make outbound sales calls to prospective residents via cold calling, in person presentations, and attend local functions in the surrounding community.
Manage and conduct successful on and off-site special events and activities to drive on-site tours, awareness, and education on the benefits of the community.
Assist in maintaining sales and marketing collateral; develop and manage internal referral programs with residents; develop leads from new/current residents, potential residents, and family members; assist incoming residents with transition and move into the property.
Create awareness of the community and benefits via advertising; place ads, work with marketing on advertising campaigns, and drive new leads, tours, and attendance at events.
Lead conversion; meet with potential residents in their homes to follow up on information gathered during tour, events, and/or phone conversations.
Convert leads to tours and tours to contracts through education of potential residents and family members of the benefits of living in the community; explain rental agreements (i.e. rent, fees, etc.) to ensure a clear understanding of resident commitments.
Negotiate incentives and terms of rental agreements with potential residents; secure and complete each lease within the parameters of Holiday Retirement’s values and expectations. 706-***-****
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Thomas Forrest Allgood, III
3129 Olde Brownstone Ct., Augusta, GA 30909
WORK EXPERIENCE CONT’D
2012 - 2014
Guest Services, Front Desk Manager, & Revenue Manager The Foundry Park Inn and Spa
Athens, GA
Lead a team of up to 25 Guest Service Representatives
Interact with the Restaurants, Security, Housekeeping, Sales Office, Banquet Department, Room Reservations, Guest Services and Concierge to evaluate and authorize proper compensation for guest inconveniences and all other hotel related issues
Create, customize and modify daily scheduling for Guest Service Representatives depending on business needs
Responsible for maintaining all company computer servers and software
Available 24 hours a day to assist in remedying IT issues pertaining to OPERA PMS, MICROS POS, Microsoft Windows, Open Source, and various other software used throughout the property
Design, maintain, and track employee incentive program for upselling the property
Communicate with every guest in a professional, hospitable, and courtesy manner 2010 - 2012
Wedding and Special Events Sales Manager
The Foundry Park Inn and Spa
Athens, GA
Manage group hotel rooms and catering sales for a market that represents 50% of sleeping room revenue and 80% of catering revenues
Maximize hotel revenue along with increasing occupancy percentage and maintaining ideal ADR of $120
Execute rate negotiations and pre-qualification, issue contracts and appropriate follow up
Responsible for designing programs and marketing promotions directed toward the wedding market to improve room sales with special attention to targeting soft off-peak periods
Distribute hotel room group & catering event information to all operational departments to ensure that it is properly understood and executed in order to exceed client expectations
Conduct all property tours and maintain frequent contact with established and prospective clients
Networking and maintaining community relationships in order to remain a local ambassador for The Foundry Park Inn
Planning, decorating, and execution of all special holiday events with a combined revenue of more than $75,000 per year 2007 - 2010
Hoyt House Manager, Special Events Coordinator
The Foundry Park Inn and Spa
Athens, GA
Interview, hire, train, and scheduling the 10 front of the house staff members
Monthly management of inventory of flatware, dishware, stemware, and bar supplies.
Responsible for overall brand of Hoyt House including but not limited to: menu design, special events, and decorations
All aspects of POS system maintenance, configuration, staff training, and daily reporting
Received 'Friendliest Employee' award in January 2010
Winner of 'Most Valuable Front of the House Employee' award in December 2007 and 2008
Winner of Athens CVB 'Hospitality Hero' award 8 times
Self-Taught MICROS POS Configuration
2005 - 2007
Superintendent for a Custom Home Builder
Worthy Homes, LLC
Hoschton, GA
Organize, coordinate, and supervise the work of the Foreman, Sub Foreman, and Craft Employees on construction projects worth $700,000 - $1.2 Million
Determine work priorities and coordinate work activities with internal design area and external vendors
Coordinate new construction and major remodeling, which involves scheduling meetings and reviewing project documents (e.g., contracts, specifications, blueprints) as necessary
Collaborate with administrators on the supervision of all work operations including cost control, projections, scheduling, operating, labor, and site inspections for 5 consecutive projects and a work force of 30 contractors. EDUCATION
2005 – 2007 Augusta University Augusta, GA
2003 - 2005 State University of West Georgia Carrollton, GA 2003 Strom Thurmond High School Edgefield, SC
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