Thomas Forrest Allgood, III

**** **** ********** **., *******, GA 30909

PROFESSIONAL PROFILE

Experienced sales, hospitality, and events professional with more than 10 years’ experience in leadership and coordination of sales and event management who excels in development and execution of strategic goals

Lead Generation

Relationship Building with Hospitality Professionals and Vendors

Attaining Commitments for Referrals

Sales (Developing New Clients)

Sales Strategy

Closing the Sale/Lead Conversion

Sales Presentations

Client Relations

Establishing Public Relations Events

Event Management

New Business Development

SUMMARY OF QUALIFICATIONS

Background encompasses professional business experience utilizing a strong work ethic, an attitude to “go the extra mile,” and a commitment to meeting and exceeding organizational objectives.

Proficient in Word, Excel, PowerPoint, Outlook, CRM (Customer Relationship Management), SalesPro, OnQ, Opera PMS, Micros POS, and various other software

Highly detailed, excellent multitasking ability, thriving in a high pressure sales environment.

Genuinely customer service oriented with a passion for understanding and identifying with clients utilizing a conceptual and consultative sales approach

Strengths include but are not limited to Positive attitude - brings enthusiasm to daily tasks; excellent communication skills

(able to develop positive relationships with individuals of all ages and backgrounds); self-motivated; achievement- oriented; works well independently or in a team environment; friendly and personable; creative; innovative; persuasive AREAS OF EXPERTISE

Sales/Marketing

Developing New Clients

Prospecting

Sales Presentations

Client Need Assessments

Closing the Sale

Ensuring Client Satisfaction

Working from Leads/Referrals

Maintaining Customer

Relationship

Marketing Strategy

o Development &

Implementation

Management System

Conducting Tours

Creating/Maintaining

Sales/Marketing Collateral

Negotiating Incentives/Terms

Event Coordination

Promotional Activities

Sales/Marketing

o Administrative Support

Communicating Sales

o & Contractual Information

Sales Training

Planning Special Events

Social Media Engagement

Team Building

WORK EXPERIENCE

2021 – Current

Volunteer Golf Committee Board Member

Day One Fitness – Fighting to Win

Beech Island, SC

To plan, promote, and facilitate our annual charity golf tournament

Attended community events, meetings, or conferences to promote organizational goals or solicit donations or sponsorships.

Assisted with coordinating fund raising projects that increased revenue for the gym.

Produced high-quality and effective written communication at all stages of the development process.

Participate in strategic planning to help set the direction for the gym. 2021 – Current

Volunteer Ambassador

North Augusta Chamber of Commerce

Johns Creek, GA

To call, visit and act as hosts to assigned members and to facilitate networking with these members at monthly events.

To provide a reliable customer service base to help assigned members with questions or concerns.

To educate and inform assigned members on Chamber public policy initiatives, programs and services.

To get assigned members engaged in Chamber programs and events.

To sustain and enhance one of the Chamber’s most valuable volunteer programs.

To assist the Membership Department with member retention.

To assist the Membership Department with member sales.

To advise staff on issues affecting members, and to offer guidance on how the Chamber can assist members optimize their experience.

Create and facilitate Sales/Marketing classes for small business Chamber members

Winner of the 2022 Ambassador of the Year award

706-***-****

adywkl@r.postjobfree.com

Thomas Forrest Allgood, III

3129 Olde Brownstone Ct., Augusta, GA 30909

WORK EXPERIENCE CONT’D

2021 – 2023

Sales Manager

Brookdale North Augusta – Assisted Living Community North Augusta, SC

Assist seniors, and their families, in finding a new home in Brookdale North Augusta.

Generate, cultivate, and maintain external referral relationships with local professional groups and healthcare organizations; increase awareness, reputation, and knowledge of the community with key decision makers; attain referrals for prospective residents from local referral sources.

Leader locally of the customer relationship management team; work with the Holiday Marketing team to develop and convert leads from referral and professional lead generation sources.

Invite prospective residents, their families, and friends to tour the community and experience the “Hawthorn Heart;” make outbound sales calls to prospective residents via cold calling, in person presentations, and attend local functions in the surrounding community.

Manage and conduct successful on and off-site special events and activities to drive on-site tours, awareness, and education on the benefits of the community.

Assist in maintaining sales and marketing collateral; develop and manage internal referral programs with residents; develop leads from new/current residents, potential residents, and family members; assist incoming residents with transition and move into the property.

Create awareness of the community and benefits via advertising; place ads, work with marketing on advertising campaigns, and drive new leads, tours, and attendance at events.

Lead conversion; meet with potential residents in their homes to follow up on information gathered during tour, events, and/or phone conversations.

Convert leads to tours and tours to contracts through education of potential residents and family members of the benefits of living in the community; explain rental agreements (i.e. rent, fees, etc.) to ensure a clear understanding of resident commitments.

Negotiate incentives and terms of rental agreements with potential residents; secure and complete each lease within the parameters of Hawthorn Senior Living’s values and expectations.

Three time winner of “President’s Club” award

2018 - 2020

Catering & Wedding Sales Manager

Partridge Inn – Hilton Curio Collection

Augusta, GA

Manage group hotel rooms and catering sales for a market that represents 50% of sleeping room revenue and 100% of catering revenues

Maximize hotel revenue along with increasing occupancy percentage and maintaining ideal ADR of $139

Execute rate negotiations and pre-qualification, issue contracts and appropriate follow up

Responsible for designing programs and marketing promotions directed toward the wedding market to improve room sales with special attention to targeting soft off-peak periods

Distribute hotel room group & catering event information to all operational departments to ensure that it is properly understood and executed in order to exceed client expectations

Conduct all property tours and maintain frequent contact with established and prospective clients

Networking and maintaining community relationships in order to remain a local ambassador for Partridge Inn

Planning, decorating, and execution of all special holiday events with a combined revenue of more than $500,000 per year

Create, Design, Produce, and Distribute all menus, training manuals, and collateral for Partridge Inn 706-***-****

adywkl@r.postjobfree.com

Thomas Forrest Allgood, III

3129 Olde Brownstone Ct., Augusta, GA 30909

WORK EXPERIENCE CONT’D

2017 - 2018

Facilities Marketer

Ashwood Meadows Retirement Community – Hawthorn Senior Living Johns Creek, GA

Assist seniors in finding a new home in Ashwood Meadows.

Generate, cultivate, and maintain external referral relationships with local professional groups and healthcare organizations; increase awareness, reputation, and knowledge of the community with key decision makers; attain referrals for prospective residents from local referral sources.

Leader locally of the customer relationship management team; work with the Holiday Marketing team to develop and convert leads from referral and professional lead generation sources.

Invite prospective residents, their families, and friends to tour the community and experience the “Hawthorn Heart;” make outbound sales calls to prospective residents via cold calling, in person presentations, and attend local functions in the surrounding community.

Manage and conduct successful on and off-site special events and activities to drive on-site tours, awareness, and education on the benefits of the community.

Assist in maintaining sales and marketing collateral; develop and manage internal referral programs with residents; develop leads from new/current residents, potential residents, and family members; assist incoming residents with transition and move into the property.

Create awareness of the community and benefits via advertising; place ads, work with marketing on advertising campaigns, and drive new leads, tours, and attendance at events.

Lead conversion; meet with potential residents in their homes to follow up on information gathered during tour, events, and/or phone conversations.

Convert leads to tours and tours to contracts through education of potential residents and family members of the benefits of living in the community; explain rental agreements (i.e. rent, fees, etc.) to ensure a clear understanding of resident commitments.

Negotiate incentives and terms of rental agreements with potential residents; secure and complete each lease within the parameters of Hawthorn Senior Living’s values and expectations. 2014 - 2017

Sales Leader

Iris Place Retirement Community – Holiday Retirement Athens, GA

Assist seniors in finding a new home in Iris Place, a Holiday Retirement Community.

Generate, cultivate, and maintain external referral relationships with local professional groups and healthcare organizations; increase awareness, reputation, and knowledge of the community with key decision makers; attain referrals for prospective residents from local referral sources.

Leader locally of the customer relationship management team; work with the Holiday Marketing team to develop and convert leads from referral and professional lead generation sources.

Invite prospective residents, their families, and friends to tour the community and experience the “Holiday Touch;” make outbound sales calls to prospective residents via cold calling, in person presentations, and attend local functions in the surrounding community.

Manage and conduct successful on and off-site special events and activities to drive on-site tours, awareness, and education on the benefits of the community.

Assist in maintaining sales and marketing collateral; develop and manage internal referral programs with residents; develop leads from new/current residents, potential residents, and family members; assist incoming residents with transition and move into the property.

Create awareness of the community and benefits via advertising; place ads, work with marketing on advertising campaigns, and drive new leads, tours, and attendance at events.

Lead conversion; meet with potential residents in their homes to follow up on information gathered during tour, events, and/or phone conversations.

Convert leads to tours and tours to contracts through education of potential residents and family members of the benefits of living in the community; explain rental agreements (i.e. rent, fees, etc.) to ensure a clear understanding of resident commitments.

Negotiate incentives and terms of rental agreements with potential residents; secure and complete each lease within the parameters of Holiday Retirement’s values and expectations. 706-***-****

adywkl@r.postjobfree.com

Thomas Forrest Allgood, III

3129 Olde Brownstone Ct., Augusta, GA 30909

WORK EXPERIENCE CONT’D

2012 - 2014

Guest Services, Front Desk Manager, & Revenue Manager The Foundry Park Inn and Spa

Athens, GA

Lead a team of up to 25 Guest Service Representatives

Interact with the Restaurants, Security, Housekeeping, Sales Office, Banquet Department, Room Reservations, Guest Services and Concierge to evaluate and authorize proper compensation for guest inconveniences and all other hotel related issues

Create, customize and modify daily scheduling for Guest Service Representatives depending on business needs

Responsible for maintaining all company computer servers and software

Available 24 hours a day to assist in remedying IT issues pertaining to OPERA PMS, MICROS POS, Microsoft Windows, Open Source, and various other software used throughout the property

Design, maintain, and track employee incentive program for upselling the property

Communicate with every guest in a professional, hospitable, and courtesy manner 2010 - 2012

Wedding and Special Events Sales Manager

The Foundry Park Inn and Spa

Athens, GA

Manage group hotel rooms and catering sales for a market that represents 50% of sleeping room revenue and 80% of catering revenues

Maximize hotel revenue along with increasing occupancy percentage and maintaining ideal ADR of $120

Execute rate negotiations and pre-qualification, issue contracts and appropriate follow up

Responsible for designing programs and marketing promotions directed toward the wedding market to improve room sales with special attention to targeting soft off-peak periods

Distribute hotel room group & catering event information to all operational departments to ensure that it is properly understood and executed in order to exceed client expectations

Conduct all property tours and maintain frequent contact with established and prospective clients

Networking and maintaining community relationships in order to remain a local ambassador for The Foundry Park Inn

Planning, decorating, and execution of all special holiday events with a combined revenue of more than $75,000 per year 2007 - 2010

Hoyt House Manager, Special Events Coordinator

The Foundry Park Inn and Spa

Athens, GA

Interview, hire, train, and scheduling the 10 front of the house staff members

Monthly management of inventory of flatware, dishware, stemware, and bar supplies.

Responsible for overall brand of Hoyt House including but not limited to: menu design, special events, and decorations

All aspects of POS system maintenance, configuration, staff training, and daily reporting

Received 'Friendliest Employee' award in January 2010

Winner of 'Most Valuable Front of the House Employee' award in December 2007 and 2008

Winner of Athens CVB 'Hospitality Hero' award 8 times

Self-Taught MICROS POS Configuration

2005 - 2007

Superintendent for a Custom Home Builder

Worthy Homes, LLC

Hoschton, GA

Organize, coordinate, and supervise the work of the Foreman, Sub Foreman, and Craft Employees on construction projects worth $700,000 - $1.2 Million

Determine work priorities and coordinate work activities with internal design area and external vendors

Coordinate new construction and major remodeling, which involves scheduling meetings and reviewing project documents (e.g., contracts, specifications, blueprints) as necessary

Collaborate with administrators on the supervision of all work operations including cost control, projections, scheduling, operating, labor, and site inspections for 5 consecutive projects and a work force of 30 contractors. EDUCATION

2005 – 2007 Augusta University Augusta, GA

2003 - 2005 State University of West Georgia Carrollton, GA 2003 Strom Thurmond High School Edgefield, SC

706-***-****

adywkl@r.postjobfree.com

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