Customer Service Representative

Jannae Bryant

Ellenwood, GA ***** 404-***-**** adywiz@r.postjobfree.com

Customer Service Representative

Experienced Customer Service Representative with a proven track record of building rapport with prospective clients through warm leads and offering promotions and solutions for customer inquiries. Skilled in scheduling appointments, obtaining and documenting customer data. Hands-on experience conducting customer care surveys, notating concerns and compliments, and providing exceptional service to clients.

Key Skills

Customer Service Rapport- Building Data Documentation Store Operations

Vendor Communications Team Management Insurance Conflict Resolution

Customer Satisfaction Client Relationship Management

PROFESSIONAL EXPERIENCE

Blue World Pools, Inc.

4/2023- Present

Customer Service Representative

Build rapport with prospective clients through warm leads

Offer promotions and solutions for customer inquiries

Schedule appointments for the company’s book of business

Obtain and document customer data

Confidently Styled, LLC. 12/2021- 4/2023

Sales Associate

Help customers find products catered to their health and wellness needs.

Offer product knowledge, stocking items, packaging orders, assisting vendor interactions, point of sale interactions, opening and closing store operations, and training new hires.

Whiskey BBQ

1/2021- 12/2021

Bartender/Server

Provide an excellent dining experience for patrons; maintain the cleanliness and organization of the bar and dining area

communicate with beverages vendors concerning invoices and shipment

UPS

06/2018-09/2020

Night sort Supervisor

Managing attendance, production, and training for a team of loaders. Responsible for Providing an excellent dining experience for patrons

maintain the cleanliness and organization of the bar and dining area

communicate with beverages vendors concerning invoices and shipment of trailers to the next destination to ensure packages are processed on time

Maintaining the quality of service for UPS customers.

State Farm 12/2015 - 12/2017

Licensed Insurance Professional

Educate policyholders about various coverages and lines of insurance

Facilitate the needs of current and potential policyholders

Generate insurance quotes and bind insurance policies

Rack Room Shoes 08/2013 - 2015

Assistant Manager

Greet and assist customers

Organize merchandise

Conduct sales reports

Train and motivate sales associates to achieve store goals

ELead CRM 05/2012 - 12/2012

Customer Service Representative

Conducted over-the-phone customer care surveys

Notated customer concerns and compliments to ensure company improvement and continued excellent service

Received inbound calls to provide customer care for major US car dealerships

Made outbound service calls to retain customer loyalty and set appointments to gain potential customers

Education

Bachelor of Arts Valdosta State University, Valdosta, GA 05/2013

Art Major, Sociology Minor

Volunteer

4H Club Chaperone

Coordinating Clayton County 4H activities/lesson plans

Hickory Hills Elementary/Marietta City Schools

Hickory Hills annual charity art event

PTA and community-related events

Dragon Players drama productions

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