JH

JILL HODGSON

adywid@r.postjobfree.com 209-***-**** Galt, CA 95632

Industrious administrative team member with proven organizational, time management, and multitasking abilities in office settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records processes.

Well-rounded and proficient in office and clerical responsibilities, possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual and professional, committed to satisfying customer needs and meeting office demands. Productive at office flow and providing direction and unity. Committed to delivering high-quality results with little supervision. Skilled in assisting with data entry and scheduling. Communicative and mature professional offering outstanding clerical abilities paired with enthusiastic personality. Proficient Office Assistant with over 20 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. It's important to me to make our customers/clients feel taken care of, valued, treated with respect and to know they are crucial to our business and services. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Dedicated, responsible and reliable.

Proficient Mail management

Excel spreadsheets

Dedicated team player that encourages others.

Positive attitude

Billing and coding

Medical terminology

Proofreading

Resourceful

Meticulous attention to detail

Strong problem solver

Professional and mature

Understands grammar

Strong interpersonal skills

Schedule management

Detailed meeting minutes

Self-starter

San Joaquin County Probation French

Camp, CA

Senior Office Assistant

02/2019 - Current

Greeted visitors or callers daily to handle questions or direct to appropriate staff.

Handle highly classified information following Local, State and Federal Guidelines.

Required to be proficient in:

- JJIS

- Microsoft Word

- Exel

- Outlook

Verify court calendar daily.

Process all court documentation for minors in Juvenile Hall:

- Affidavits

- Petitons

- Minute Orders

Summary

Skills

Experience

- Probation Officer reports: DEJ Eligibility, Dispositional, Informal Probation Status

- Personal Citations and Bench Warrants.

Documented and routed business correspondence to manage office paperwork.

Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.

Run CLETS background reports for investigations.

Run CPS reports for juveniles.

Deliver and pick-up court documentation from the County Clerks Office and the District Attorney's Office for processing. Dispersed incoming mail to correct recipients throughout office and pick-up/deliver mail for the Probation Dept. at city Court Houses, Police Stations and mail room in San Joaquin County. Assign incoming cases to appropriate Probation Officer(s). Input data for new Referrals (crimes committed) including:

- Crime Reports

- Transfer In/Out documentation for previous/current crimes in other counties and jurisdictions.

Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.

Updated databases with court documentation data, verified changes in information and maintained 100% accuracy.

Served as central point of contact for outside vendors needing to gain access to building.

Diablo Valley Hematology/Oncology

Pleasant Hill, CA

Senior Front Desk and Chemotherapy

Scheduler

12/2017 - 02/2019

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Handled highly sensitive patient information.

Scheduled doctor appointments and chemotherapy treatments for hematology/oncology patients for 12 physicians.

Received incoming calls and coordinated with physicians, nurses and staff to fulfill requests and resolve issues.

Facilitated front desk operations for busy high-volume office. Coordinated with internal departments to handle wide range of patient needs:

- scheduled lab tests and appointments.

- scheduled/coordinated MRI, CT Scans appointments. Input customer data into software and made immediate updates to reflect contact changes.

Required to be proficient in:

- Scheduling and Chemotherapy Software/Programs

- Microsoft Word

- Exel

- Outlook

Supervised daily operations of scheduling front desk in absence of manager and in daily duties and tasks.

Coordinated with Pharmacy and Insurance coverage for patient treatments and office appointments.

Marshall Hematology/Oncology Clinic

Cameron Park, CA

Senior Front Desk and Chemotherapy

Scheduler

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Handled highly sensitive patient information.

12/2015 - 12/2017 Scheduled doctor appointments and chemotherapy treatments for hematology/oncology patients for 3 physicians.

Received incoming calls and coordinated with physicians, nurses and staff to fulfill requests and resolve issues.

Facilitated front desk operations for busy high-volume office. Coordinated with internal departments to handle wide range of patient needs:

- scheduled lab tests and appointments.- scheduled/coordinated MRI, CT Scans appointments.

Input customer data into software and made immediate updates to reflect contact changes.

Supervised daily operations of scheduling front desk in absence of manager and in daily duties and tasks.

Coordinated with Pharmacy and Insurance coverage for patient treatments and office appointments.

Arnold's Awards Shingle Springs, CA

Production

04/2015 - 12/2015

Set up and operated production equipment according to daily work orders and safety procedures.

Moved items between machines and equipment to meet production needs. Required to be proficient in:

- Manufacturing/Assembling awards and products.

- Using equipment and machines to perform creation of products and design.

- Microsoft Word

- Exel

- Outlook

Examined final products for conformance with quality and design standards.

Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.

Sorted and packaged products to prepare for processing or shipment. Used company tracking system to locate and pick merchandise to fulfill daily customer orders.

Assigned tasks to employees and monitored productivity, performance and task completion.

Identified and helped resolve personalized product issues to support accurate order fulfillment.

Administered production by managing project activities and deadlines from estimation to finished product.

Coordinated scanning and color-correction of original artwork and procured duplicate printing files.

Worked with companies and clients to ensure product design and final production, both in person and by phone, across the country. Helped companies and clients with any and all questions, concerns, complaints and assistance to solve issues to their satisfaction. Billed and received payments.

California Highway Patrol Rancho

Cordova, CA

911 Emergency Dispatcher

07/2014 - 11/2014

Handled emergency phone calls calmly and obtained pertinent information with composed approach.

Used radio, telephone and computer system to update first responders with new information.

Required to be proficient in:

- CASE Catalyst

- Microsoft Word

- Exel

- Outlook

Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time. Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.

Took caller information, read associated computer information and documented vital details in call tracking and assignment system. Assisted departments with special requests for assistance and BOLOs. Responded to emergency calls routed by automatic distribution system. Entered information on computerized systems to verify locations and notify nearest responders.

Maintained and updated crucial and confidential information, phone numbers and addresses.

Asked probing questions to get to root of caller's issues. Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions. Executed proficiency in digital telephone systems.

Acted as first responder for medical emergencies, included incoming calls and code red situations.

Co-operated with law enforcement agencies to provide evidence and assist with investigations.

Ran CLETS reports for background and criminal investigations. Input Impound, stolen vehicle and stolen plates into Law Encorcement database.

Caltronics Business Systems Rancho

Cordova, CA

Office Assistant

03/2010 - 07/2014

Greeted visitors or callers daily to handle questions or direct to appropriate staff.

Scheduled Service Appointments with the copier techs. Documented and routed business correspondence to manage office paperwork.

Organized files, faxed reports and scanned documents to bolster organizational workflow.

Maintained, managed and updated customer accounts for accuracy. Required to be proficient in:

- Computer Data Systems for Copier Sales/Maintanence

- Microsoft Word

- Exel

- Outlook

Called customers to maintain current meter readings on their copy machines for billing purposes.

Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation. Maintained business records by updating customer information. Answered approximately 70-80 phone calls daily and pleasantly welcomed visitors to office.

Dispersed incoming mail to correct recipients throughout office. Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current. Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.

Received and screened high volume of internal and external communications.

Monitored calendars and scheduled appointments based on availability and established load limits for repair techs.

Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments. Oversaw workforce management and staff scheduling to keep office operations running smoothly.

Elk Grove HS And Grangeville HS California And Idaho High School Diploma

05/1984

Argonaut Court Reporting Sacramento, CA

Some College (No Degree)

I am a Youth Leader at my church. I love to Interact with the kids. They teach me more than I teach them. I stay active in my community by volunteering and staying current on events and concerns affecting the residence. Promoted to Senior Office Scheduler after 6 months of temporary employment. Led team to achieve team work through interpersonal relationships and pride in the company/organization we work for, earning recognition from upper management.

Promoted from Senior Scheduler to Chemotherapy scheduler, in less than 12-months Consistently maintained high customer satisfaction ratings. Education and Training

Activities and Honors

Accomplishments

Contact this candidate