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Customer Service Project Management

Location:
Fort Lauderdale, FL
Posted:
August 13, 2023

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Resume:

Andreas

Schindler

Construction Supervisor/ Project

Management

Professional Summary

Fastidious Project Supervisor with more than 20 years construction industry experience in supervisory role. Demonstrated mastery of construction management

and safe use of equipment and materials. Develops

and maintains good working relationships with clients, subcontractors and vendors to drive project

completion by established deadline. Technical

Project Manager successful at directing change

management initiatives requiring fast-paced

execution. Accomplished in project management

with proven success in construction industry. Offers strong analytical, planning and organizational skills to manage competing demands. Hardworking Project

Manager gifted with hitting performance

specifications to meet client expectations. Engaging and personable professional monitors work quality, manages key milestones and delivers exemplary

customer service. Exhibits technical skills when using project management methodologies and database

tools to increase productivity. Dedicated Project

Officer successful at cultivating strong relationships and building quality-minded teams. Consistent

record of completing projects according to schedule and earning high client satisfaction. Experienced

Project Supervisor/Manager adept at completing

projects with confidence and skill. History of

performing well under pressure and accomplishing

successive assignments with high accuracy.

Experienced in fast-paced environments and adapts

well to changing situations. Professional Project

Contact

Address

Miami, FL 33180

Phone

305-***-****

E-mail

adywi6@r.postjobfree.com

Skills

Budget administration

Permitting

Quality Control

Zoning

Solve Violations

Excellent

Performance Evaluations

Status updates

Project planning

Staff Management

Contract Management

Teamwork and

Collaboration

Organization and Time

Management

Training and Development

Schedule Coordination

Document management

Project Management

Languages

German

English

Management Specialist with experience working with teams to accomplish short- and long-term project

goals. Managed budgets and monitored project

costs. Organized and dependable candidate

successful at managing multiple priorities with a

positive attitude. Willingness to take on added

responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Industrious Project Officer versed in project development and schedule

management. Highly effective at resolving technical issues, improving communication and maximizing

productivity. Ready to bring more than 20 years'

experience in construction to new position at

Turnberry Associates.

Work History

Project Supervisor

Contractor Aventura, Aventura, FL

• Made information about projects, corporate

strategies and upcoming projects available to

stakeholders in quarterly newsletter.

• Maintained tactical control of project budgets

and timelines to keep teams on task and achieve

schedule targets.

• Coordinated and directed activities for $up 100

billions project.

• Defined manpower, equipment and resource

needs for field projects, keeping open lines of

communication with specialists and contractors to

meet project milestones on time and on budget.

• Provided status updates for projects, delivering information to all stakeholders.

• Adjusted project plans to account for dynamic

targets, staffing changes, and operational

specifications.

Russian

2021-07 -

2023-06

• Delivered completed projects on time by

prioritizing multiple tasks.

• Updated customers and senior leaders on progress and roadblocks.

• Partnered with project team members to identify

and quickly address problems.

• Communicated deadline updates, outlined action

items and offered targeted solutions to team

members.

• Saved time by spearheading special projects

through effective emergency resolution.

• Maintained high safety standards by following

policies, procedures and protocols outlined by

company, OSHA and EPA.

• Prepared all supplies and equipment needed for

daily transport to job site.

• Created full-scope cost estimates for bid builds and design-build projects.

• Detailed improvements to restoration plans by

creating detailed budgets, schedules and cost

estimates for clients.

• Monitored timelines and flagged potential issues to be addressed.

• Trained employees in safety procedures and

protocols as directed by company regulations.

• Monitored deadlines and milestones to keep team

on track with project schedule.

• Analyzed project data to identify trends and areas for improvement.

• Managed construction for stores and supervised

large-scale and high-volume remodeling and

reconstruction projects across various sites.

• Supervised work of 50-60 team members, offering

constructive feedback regarding work

performance.

• Coordinated numerous small- and large-scale

projects to meet client requirements.

• Developed and monitored project schedules,

budgets and objectives for successful completion.

• Allocated project resources to drive productivity and maximize efficiency.

• Gathered and organized supporting materials for

meetings and project updates.

• Worked closely with organizations, individual

businesses and government agencies to foster

welcoming climate for business.

• Kept senior management well-informed by

preparing and presenting project status reports.

• Organized scope, schedule and assignments for

entire team.

• Identified and resolved project issues and

mitigated risks, reducing challenges and improving project results.

Project Coordinator

HYPO INVEST CORP, Berlin, Germany

• Liaised between departments to facilitate

communication and keep appropriate parties

updated on project developments.

• Kept projects on schedule by managing deadlines

and adjusting workflows.

• Supervised multiple projects from project start

through delivery by prioritizing needs and

delegating assignments.

• Managed competing demands and professionally

adapted to frequent change, delays and

unexpected events.

• Provided input and feedback on departmental

initiatives, directives and strategies to contribute to project success.

• Created job files for each project and maintained current data in each file.

• Arranged travel and accommodation for team

members and project partners.

• Wrote technical narratives to document processes and design changes.

• Assisted with onboarding newly hired staff

members and coached on task prioritization.

• Coordinated venue and catering arrangements,

speaker and attendee liaison and material

distribution for meetings and events.

2016-08 -

2021-03

• Responded to requests for information on

materials to inquiring parties.

• Assembled manuals for team usage from vendor-

supplied product data sheets and submittal

information.

• Maintained database and spreadsheets with

accurate inventory and status.

• Scheduled and facilitated meetings between

project stakeholders to discuss deliverables,

schedules and conflicts.

• Reported regularly to managers on project

budget, progress and technical problems.

• Developed and implemented project plans and

budgets to ensure successful execution.

• Verified quality of deliverables and conformance to specifications before submitting to clients.

• Tracked project and team member performance

closely to quickly intervene in mistakes or delays.

• Recruited and oversaw personnel to achieve

performance and quality targets.

• Sourced, vetted and managed vendors needed

to accomplish project goals.

• Monitored project progress, identified risks and took corrective action as needed.

• Facilitated workshops to collect project

requirements and user feedback.

• Maintained open communication by presenting

regular updates on project status to customers.

• Analyzed project performance data to identify

areas of improvement.

• Kept corporate and client information

confidential, adhering to data safety measures.

• Photocopied, distributed and emailed documents

to project managers.

• Prepared meeting agendas and minutes for

distribution and record keeping.

• Established rapport and engaged with

stakeholders to build lasting professional

relationships.

• Sent newsletters and bulletins using MailChimp

and dotmailer.

General Manager

SWISSCOSMETICS COOPERATION, Geneva,

Switzerland

• Developed and maintained relationships with

customers and suppliers through account

development.

• Drove year-over-year business growth while

leading operations, strategic vision, and long-

range planning.

• Implemented operational strategies and

effectively built customer and employee loyalty.

• Managed budget implementations, employee

evaluations, and contract details.

• Introduced new methods, practices, and systems

to reduce turnaround time.

• Maximized operational excellence mentoring

personnel on management principles, industry

practices, and company procedures.

• Managed budget implementations, employee

reviews, training, schedules, and contract

negotiations.

• Maximized efficiency by coaching and mentoring

personnel on management principles, industry

practices, company procedures, and technology

systems.

• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

• Reduced operational risks while organizing data to forecast performance trends.

• Handled problematic customers and clients to

assist lower-level employees and maintain

excellent customer service.

• Identified and qualified customer needs and

negotiated and closed profitable projects with

high success rate.

2010-06 -

2016-05

• Trained and guided team members to maintain

high productivity and performance metrics.

• Updated and resolved incidents and managed

accessorial charges objectively while maximizing

profit.

• Implemented business strategies, increasing

revenue and effectively targeting new markets.

• Tracked trends and suggested enhancements to

both challenge and refine company's product

offerings.

• Raised property accuracy and accountability by

creating new automated tracking method.

• Cultivated and strengthened lasting client

relationships using strong issue resolution and

dynamic communication skills.

• Scheduled employees for shifts, taking into

account customer traffic and employee strengths.

• Recruited, hired, and trained initial personnel, working to establish key internal functions and

outline scope of positions for new organization.

• Monitored daily cash discrepancies, inventory

shrinkage and drive-off.

• Managed purchasing, sales, marketing and

customer account operations efficiently.

• Implemented innovative programs to increase

employee loyalty and reduce turnover.

• Assisted in recruiting, hiring and training of team members.

• Tracked employee attendance and punctuality,

addressing repeat problems quickly to prevent

long-term habits.

• Interacted well with customers to build

connections and nurture relationships.

• Trained new employees on proper protocols and

customer service standards.

• Mitigated business risks by working closely with staff members and assessing performance.

• Reported issues to higher management with great

detail.

Education

Master Degree of Construction

Development: Construction

Management/Develeopment

Humboldt Universität Berilin - Germany Berlin

.

1985-09 -

2023-08



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