Customer Service Project Management
Resume:
Andreas
Schindler
Construction Supervisor/ Project
Management
Professional Summary
Fastidious Project Supervisor with more than 20 years construction industry experience in supervisory role. Demonstrated mastery of construction management
and safe use of equipment and materials. Develops
and maintains good working relationships with clients, subcontractors and vendors to drive project
completion by established deadline. Technical
Project Manager successful at directing change
management initiatives requiring fast-paced
execution. Accomplished in project management
with proven success in construction industry. Offers strong analytical, planning and organizational skills to manage competing demands. Hardworking Project
Manager gifted with hitting performance
specifications to meet client expectations. Engaging and personable professional monitors work quality, manages key milestones and delivers exemplary
customer service. Exhibits technical skills when using project management methodologies and database
tools to increase productivity. Dedicated Project
Officer successful at cultivating strong relationships and building quality-minded teams. Consistent
record of completing projects according to schedule and earning high client satisfaction. Experienced
Project Supervisor/Manager adept at completing
projects with confidence and skill. History of
performing well under pressure and accomplishing
successive assignments with high accuracy.
Experienced in fast-paced environments and adapts
well to changing situations. Professional Project
Contact
Address
Miami, FL 33180
Phone
*********.*@******.***
Skills
Budget administration
Permitting
Quality Control
Zoning
Solve Violations
Excellent
Performance Evaluations
Status updates
Project planning
Staff Management
Contract Management
Teamwork and
Collaboration
Organization and Time
Management
Training and Development
Schedule Coordination
Document management
Project Management
Languages
German
English
Management Specialist with experience working with teams to accomplish short- and long-term project
goals. Managed budgets and monitored project
costs. Organized and dependable candidate
successful at managing multiple priorities with a
positive attitude. Willingness to take on added
responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Industrious Project Officer versed in project development and schedule
management. Highly effective at resolving technical issues, improving communication and maximizing
productivity. Ready to bring more than 20 years'
experience in construction to new position at
Turnberry Associates.
Work History
Project Supervisor
Contractor Aventura, Aventura, FL
• Made information about projects, corporate
strategies and upcoming projects available to
stakeholders in quarterly newsletter.
• Maintained tactical control of project budgets
and timelines to keep teams on task and achieve
schedule targets.
• Coordinated and directed activities for $up 100
billions project.
• Defined manpower, equipment and resource
needs for field projects, keeping open lines of
communication with specialists and contractors to
meet project milestones on time and on budget.
• Provided status updates for projects, delivering information to all stakeholders.
• Adjusted project plans to account for dynamic
targets, staffing changes, and operational
specifications.
Russian
2021-07 -
2023-06
• Delivered completed projects on time by
prioritizing multiple tasks.
• Updated customers and senior leaders on progress and roadblocks.
• Partnered with project team members to identify
and quickly address problems.
• Communicated deadline updates, outlined action
items and offered targeted solutions to team
members.
• Saved time by spearheading special projects
through effective emergency resolution.
• Maintained high safety standards by following
policies, procedures and protocols outlined by
company, OSHA and EPA.
• Prepared all supplies and equipment needed for
daily transport to job site.
• Created full-scope cost estimates for bid builds and design-build projects.
• Detailed improvements to restoration plans by
creating detailed budgets, schedules and cost
estimates for clients.
• Monitored timelines and flagged potential issues to be addressed.
• Trained employees in safety procedures and
protocols as directed by company regulations.
• Monitored deadlines and milestones to keep team
on track with project schedule.
• Analyzed project data to identify trends and areas for improvement.
• Managed construction for stores and supervised
large-scale and high-volume remodeling and
reconstruction projects across various sites.
• Supervised work of 50-60 team members, offering
constructive feedback regarding work
performance.
• Coordinated numerous small- and large-scale
projects to meet client requirements.
• Developed and monitored project schedules,
budgets and objectives for successful completion.
• Allocated project resources to drive productivity and maximize efficiency.
• Gathered and organized supporting materials for
meetings and project updates.
• Worked closely with organizations, individual
businesses and government agencies to foster
welcoming climate for business.
• Kept senior management well-informed by
preparing and presenting project status reports.
• Organized scope, schedule and assignments for
entire team.
• Identified and resolved project issues and
mitigated risks, reducing challenges and improving project results.
Project Coordinator
HYPO INVEST CORP, Berlin, Germany
• Liaised between departments to facilitate
communication and keep appropriate parties
updated on project developments.
• Kept projects on schedule by managing deadlines
and adjusting workflows.
• Supervised multiple projects from project start
through delivery by prioritizing needs and
delegating assignments.
• Managed competing demands and professionally
adapted to frequent change, delays and
unexpected events.
• Provided input and feedback on departmental
initiatives, directives and strategies to contribute to project success.
• Created job files for each project and maintained current data in each file.
• Arranged travel and accommodation for team
members and project partners.
• Wrote technical narratives to document processes and design changes.
• Assisted with onboarding newly hired staff
members and coached on task prioritization.
• Coordinated venue and catering arrangements,
speaker and attendee liaison and material
distribution for meetings and events.
2016-08 -
2021-03
• Responded to requests for information on
materials to inquiring parties.
• Assembled manuals for team usage from vendor-
supplied product data sheets and submittal
information.
• Maintained database and spreadsheets with
accurate inventory and status.
• Scheduled and facilitated meetings between
project stakeholders to discuss deliverables,
schedules and conflicts.
• Reported regularly to managers on project
budget, progress and technical problems.
• Developed and implemented project plans and
budgets to ensure successful execution.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Tracked project and team member performance
closely to quickly intervene in mistakes or delays.
• Recruited and oversaw personnel to achieve
performance and quality targets.
• Sourced, vetted and managed vendors needed
to accomplish project goals.
• Monitored project progress, identified risks and took corrective action as needed.
• Facilitated workshops to collect project
requirements and user feedback.
• Maintained open communication by presenting
regular updates on project status to customers.
• Analyzed project performance data to identify
areas of improvement.
• Kept corporate and client information
confidential, adhering to data safety measures.
• Photocopied, distributed and emailed documents
to project managers.
• Prepared meeting agendas and minutes for
distribution and record keeping.
• Established rapport and engaged with
stakeholders to build lasting professional
relationships.
• Sent newsletters and bulletins using MailChimp
and dotmailer.
General Manager
SWISSCOSMETICS COOPERATION, Geneva,
Switzerland
• Developed and maintained relationships with
customers and suppliers through account
development.
• Drove year-over-year business growth while
leading operations, strategic vision, and long-
range planning.
• Implemented operational strategies and
effectively built customer and employee loyalty.
• Managed budget implementations, employee
evaluations, and contract details.
• Introduced new methods, practices, and systems
to reduce turnaround time.
• Maximized operational excellence mentoring
personnel on management principles, industry
practices, and company procedures.
• Managed budget implementations, employee
reviews, training, schedules, and contract
negotiations.
• Maximized efficiency by coaching and mentoring
personnel on management principles, industry
practices, company procedures, and technology
systems.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Reduced operational risks while organizing data to forecast performance trends.
• Handled problematic customers and clients to
assist lower-level employees and maintain
excellent customer service.
• Identified and qualified customer needs and
negotiated and closed profitable projects with
high success rate.
2010-06 -
2016-05
• Trained and guided team members to maintain
high productivity and performance metrics.
• Updated and resolved incidents and managed
accessorial charges objectively while maximizing
profit.
• Implemented business strategies, increasing
revenue and effectively targeting new markets.
• Tracked trends and suggested enhancements to
both challenge and refine company's product
offerings.
• Raised property accuracy and accountability by
creating new automated tracking method.
• Cultivated and strengthened lasting client
relationships using strong issue resolution and
dynamic communication skills.
• Scheduled employees for shifts, taking into
account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and
outline scope of positions for new organization.
• Monitored daily cash discrepancies, inventory
shrinkage and drive-off.
• Managed purchasing, sales, marketing and
customer account operations efficiently.
• Implemented innovative programs to increase
employee loyalty and reduce turnover.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality,
addressing repeat problems quickly to prevent
long-term habits.
• Interacted well with customers to build
connections and nurture relationships.
• Trained new employees on proper protocols and
customer service standards.
• Mitigated business risks by working closely with staff members and assessing performance.
• Reported issues to higher management with great
detail.
Education
Master Degree of Construction
Development: Construction
Management/Develeopment
Humboldt Universität Berilin - Germany Berlin
.
1985-09 -
2023-08
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